We submitted our claim for our cat. After getting some details about his visit to the vet, they approved and said the money wound be sent over soon. I haven't checked yet, but I'd imagine it's already... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took less than an hour for them to put money back in my account. We had another pet insurance, but I’m sure glad I switched to Lemonade the app so easy to use. They deal directly with your Veterinaria... See more
Company replied
Lemonade has never let us down when it comes to our pet insurance. Their service has been nothing short of outstanding! From the start of the claim process up to their prompt review and refund, our ex... See more
Company replied
I have had several insurance companies for my pets. Never one that settled claims as fast as Lemonade! No hassles, no waiting weeks and fighting to get reimbursed for care. Just 5 minutes online wi... See more
Company replied
Company details
- Insurance Company
- Accident Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Pet Insurance Company
About Lemonade
Written by the company
Insurance that works... faster
With Lemonade, you can cover your stuff, home, pets, family, and car super fast, all in one app. We've replaced paper work with instant service powered by technology so you can actually understand and manage your own insurance with confidence. Plus, we're a Certified B-Corp!
Get a Quote
Some Quick Lemonade Stats
- Starts as low as:
- $30/mo for car insurance
- $5/mo for renters insurance
- $25/mo for homeowners insurance
- $12/mo for pet insurance
- and $9/mo for term life insurance.
- Financial rating of “A” exceptional
- 90 secs to get a policy through our app
- Super fast and easy to use
- Reinsured by the most trusted names on the planet
Why Lemonade for Insurance?
- No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are
- Bundle and save! We’ll automatically apply your bundle discount to any combination of our products
- Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions.
- Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.
Contact info
5 Crosby St, 10013, New York City, United States
- team@lemonade.com
- lemonade.com
4.1
Great
6K reviews
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We had a great experience with our…
We had a great experience with our first claim! It was processed within 3 business days!
May 11, 2026
Reply from Lemonade
Welcome to Lemonade! Really glad the first claim felt easy and came through quickly. We're happy to have you with us!
Reply from Lemonade
We're really glad we could take some of that financial weight off your shoulders. That's exactly what we're here for, thank you!
The easiest part of a stressful time
Very easy to submit a claim and received payment very quickly!
May 11, 2026
Reply from Lemonade
Easy to submit and quick to pay out, we love hearing this. Thank you for sharing!
Super fast and smooth claim experience.
Someone stole my stuff. I made a police report and claim. Swift response and execution by Lemonade.
May 10, 2026
Unprompted review
Reply from Lemonade
Dealing with theft is incredibly stressful and we're really glad we could be the easy part of a really difficult situation. Thank you for trusting us!
Filed our first claim for our cats vet…
Filed our first claim for our cats vet appointment and it went seamlessly! We got the reimbursement in 24 hours, couldn’t be happier with our pet insurance!
May 11, 2026
Reply from Lemonade
Really glad we could make such a great first impression! We're happy to have you and your cat with us, thank you for this!
Lemonade Completely Ignored Me- a customer of 5 years
I was only reimbursed for 1 of the 2 procedures my dog had.
After multiple times reaching out to Lemonade to find out why the second procedure was not reimbursed or even acknowledged, they simony say they’ll get back to me and then never respond.
May 4, 2026
Reply from Lemonade
We want to make sure both procedures are properly reviewed and that you have a clear answer on where everything stands. Please reach out to us at fixthis@lemonade.com and we'll make sure this gets the urgent attention it deserves.
Very easy to file my office visit for…
Very easy to file my office visit for our dog Abbie. Abbie had her yearly physical and two booster shots on Thursday May 7th. When we got home I used the Leonade App to file our invoice. Within 15 minutes my claim was being routed to.my bank account.
May 11, 2026
Reply from Lemonade
We love having Abbie with us! Really glad the app made everything feel seamless and that the reimbursement landed fast. Thank you for this!
Good affordable Insurance
May 11, 2026
Reply from Lemonade
Good and affordable is exactly where we want every customer to land. Thank you for being part of the Lemonade family!
Be really careful if you take out a…
Be really careful if you take out a policy. I am trying to stop an auto renew of the policy but it is impossible. You cannot access your account either from the app or website directly, 'whoops lemonade has gone sour', i didn't realise that the entire business was AI and bots with no way of speaking to a person.
I have tried emailing and sending a message via social media but no response.
I am now having to speak with my bank to try and stop money from being taken from my bank account
May 11, 2026
Unprompted review
Reply from Lemonade
We're really glad we could connect and we want you to know your request is already in the right hands. Our UK team has received your email and will be taking care of the renewal cancellation for you directly. We understand this hasn't been the easiest experience and we appreciate your patience while we get everything sorted.
Reply from Lemonade
The pleasure is all ours! Really glad the claim was handled quickly for you.
I love Lemonade
Very quick service and app is easy to use. I filed a claim for a vet visit and had the money back in my account less than 10 minutes after filing.
May 7, 2026
Reply from Lemonade
Fast claims are something we're really proud of and we're glad it showed! We're always here if you need us, thank you!
your better off paying 2 separate companies over this 1
Not the kind of person to waste my time writing a review, but when you cancel a company 3 years prior and then loose your debit card only to receive an email for $85 invoice only to realize this terrible company has been charging me for 3 years costing over $1000 and after I relay all this to them their only response is "how would you like to pay that past due fee" they will not get it and ill do much more than $85 in reviews, this will become my part time job to lose you business and spread the word of your awful service.
May 11, 2026
Unprompted review
Reply from Lemonade
We take situations like this seriously and we want to make sure it gets the attention it deserves. With the right documentation there may be a path to backdating your cancellation and getting you credited for the charges. Please reach out to us at fixthis@lemonade.com and we'll make sure the right people review everything and work toward a fair resolution.
CUSTOMER SERVICE FARSE.
CUSTOMER SERVICE FARSE.
UPDATE: Further to the below there is no way of speaking to anyone at Lemonade or a member of staff. The only communication is with a gormless 'Bot' called 'Maya'. Lemonade are REFUSING to confirm that Auto Renewal has been turned off. I have sent over 50 Email messages with ABSOLUTELY NO RESPONSE...
There seems to be no way of cancelling the Auto Renew on House Insurance. Their 'Bot' called 'Maya' just keeps on referring me to the option to cancel and Customer Services will not confirm the policy will not Auto Renew. What a joke. I will not use Lemonade Insurance ever again
May 11, 2026
Unprompted review
Reply from Lemonade
Hi Stuart, we are incredibly sorry for the frustration and the delay in communication. Our customer experience team responded yesterday to confirm that your automatic renewal has been officially cancelled. Your policy will remain fully active until the 26th of May, at which point it will lapse naturally with no further charges or actions required on your part. If you have any further questions, please feel free to reach out via helpuk@lemonade.com. We're always happy to help!
Reply from Lemonade
We love hearing this, thank you! Really glad the experience felt worth it from start to finish.
Poor renewal process
Poor renewal process. Automatically added an additional charge for “food spoilage coverage” as part of the renewal policy. No option to remove, because it’s not part of my current policy and the renewal policy hasn’t gone into effect yet. So I can only cancel AFTER my new policy has gone into effect and have already begun paying it.
Very poor communication. Takes multiple days to get a response from the team and they misinterpreted my question/concern multiple times even though it was very clear
May 8, 2026
Unprompted review
Reply from Lemonade
We appreciate the honest feedback and we understand why the process felt unclear. The coverage was added at renewal to expand your protection but if it's not the right fit you can remove it directly through the app once your policy takes effect and you'll be credited. You can also reach out to us at help@lemonade.com and we'll make sure it's handled smoothly for you.
Very poor customer service
Very poor customer service, I just purchased a home policy in April and the policy starts today, I have many times to request them to check policy holders name as I found wrong info, I filled forms correctly and don't know why one of the holder name is wrong, but today I just received their email and the wrong name again.
Very poor service, I don't know what to do now
May 10, 2026
Unprompted review
Reply from Lemonade
Hi there, we're very sorry for the ongoing trouble with the name on your policy. The system automatically pulls information from whichever email address is used to set up the account, and we're unable to manually edit the primary policyholder's name once it's been established. To fix this, you'll just need to create a new account using a different email address, and once that's done, we'll be happy to cancel and refund the incorrect policy for you. If you have any further questions, please send us a message at helpuk@lemonade.com. We're always happy to help!
I can highly recommend Lemonade
I can highly recommend Lemonade. In March, I had to replace the bathroom basin in the apartment that I rent. Lemonade was there every step of the way and answered all my questions. I kept informed every step of the way and because of how caring Lemonade was, the whole process felt very simple! Thank you Lemonade for great customer service!
April 22, 2026
Unprompted review
Reply from Lemonade
Thank you for the kind words! So glad we could make the process feel simple and keep you supported every step of the way. We really appreciate you recommending Lemonade.
1st claim was fast
1st claim was fast, as claim for vaccines, but claim for illness has already 1 month and not results, I wish this process could be faster, so far is the only issue
May 1, 2026
Reply from Lemonade
Thanks for sharing your experience. We’re happy to hear your vaccine claim was quick.
Illness claims sometimes need a deeper review, and delays may happen if we’re waiting on things like vet records or medical history.
If you’d like us to look into this, please email us with more details at fixthis@lemonade.com.
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