Lemon Law Group Reviews 

709
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and case managers for their professionalism, helpfulness, and attentive communication. Many found the overall service excellent, making their experience smooth and stress-free, often highlighting timely responses and clear guidance throughout the process. Conversely, some customers noted slow communication and extended process durations, occasionally receiving generic updates. A few reviewers also expressed dissatisfaction with professionalism, citing instances where case managers seemed uninformed, failed to save documents, or required clients to handle administrative tasks, leading to outcomes less than anticipated.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers expressing gratitude for the guidance and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the professionalism... See more

User experience

People report positive experiences with the user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first communication is a little slow, and it does take about 6 months for the whole process, but once they started getting returns from Fiat the kept me in the loop and did a great job fighting for... See more

Company replied

Rated 5 out of 5 stars

Having to contact a lawyer for an ongoing issue with my car was nerve wrecking. Lemon Law Group made the process easy. Our case manager Gabriela Zambrano was excellent. She answered all our questions... See more

Company replied

Rated 5 out of 5 stars

Lemon Law Group Partners is the one you need fighting on your side, staff is excellent and professional,the service is second to none. I highly recommend them if you are in need. They will take care... See more

Company replied

Rated 5 out of 5 stars

Kathryn Abrams Esq. and Maria Hannah my case manager, did an amazing job! They were quick, super supportive, and walked me step by step in the process. I can't thank them enough for all the help they... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our firm was started by attorneys who used to represent the auto manufacturer since the 1990’s so we have intimate knowledge of how the auto manufacturers will assess your claim and we know how to maximize any possible settlement for you. Our team of lawyers has successfully handled thousands Lemon Law cases and even if your car is not covered under your states Lemon Law, we will help you find the best legal solution to your automobile problem.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(709)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best in the business

The lemon law partners went over the top and way beyond to help me with my situation. They were very patient and communicative with me at all times. I would without a doubt use them again and refer them to everyone

October 14, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your review. We try to make the process as smooth as possible and communicate with our clients along the way. Glad we could help answer your questions.

Rated 5 out of 5 stars

I based myself off other people’s…

I based myself off other people’s reviews to hire lemon law group. They are so straightforward and communicative. I wouldn’t hesitate on using them again. I thought it would be a headache and it was as easy as 1, 2, 3. Hopefully my review helps somebody else make the same decision.

July 28, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We appreciate your trust to handle your case. We try to make the process as smooth as possible and communicate with our clients along the way. Thank you for taking the time to write a review about your experience!

Rated 3 out of 5 stars

Contact Early or they Can't Help

I contacted this firm today about representation during my arbitration hearing on August 9 against FCA US, LLC. After I submitted my online request someone called me back within about 20 minutes which was excellent. However, after hearing that I had already started the arbitration process and had a hearing date set already they told me that they wouldn't be able to help me unless I was unsatisfied with my arbitration decision and wanted to go to small claims court. I asked if they knew of any law firms that would represent someone who had already begun the arbitration process and the individual I spoke to said no. At this point I have spoken to 25 different law firms and they all say the same thing, "we can't help until you're headed to court." I don't know why this may be but my assumption is that if you are a responsible vehicle owner who knows their rights and starts arbitration without them they lose their ability to negotiate their fee being paid by the manufacturer instead of the consumer.

TLDR; Contact them before you start arbitration or you won't be able to be represented by them.

July 27, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We understand how frustrating the whole process can be. First dealing with a lemon of a car and then having to start this long process to make things right. Thank you for taking the time to write a review about your experience! We stand by the quality of our work as evident in our hundreds of 5 star reviews from satisfied clients across America.

Rated 5 out of 5 stars

Great firm handling issues with my…

Great firm handling issues with my vehicle Randy did great job and great communication with everything. Couldn’t ask for anything more

July 25, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We really appreciate you taking the time to share your experience with us. We count ourselves lucky for clients like you.

Rated 5 out of 5 stars

Lemon Law Group was amazing in handling…

Lemon Law Group was amazing in handling my case. I couldn’t have asked for better service. Randy Dunbar worked diligently on my case to get the fair settlement I was looking for. He always responded quickly and professionally. He never was annoyed with all of my questions. Everything from start to finish has been 10 stars. I would recommend this law firm to anyone who is having issues with a bad vehicle and needs assistance. Thank you to your team at Lemon Law Group and Randy Dunbar for getting me through this stressful situation so smoothly. So grateful!

July 22, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We love getting reviews from our clients! We appreciate you taking the time to write and post a review for Lemon Law Group Partners. Our team reads every review and we work hard every day to provide a 5 Star experience to all our valued clients.

Rated 5 out of 5 stars

Five star

Wow I’m glad I called these guys

July 18, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We appreciate your trust to handle your case.

Rated 5 out of 5 stars

I am so glad I found this firm

I am so glad I found this firm. They were easy to work with and able to procure a fair and reasonable settlement, I am sure would not have been possible on my own.

July 18, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We really appreciate you taking the time to share your experience with us. We count ourselves lucky for clients like you.

Rated 5 out of 5 stars

Lemon Law Group

Lemon Law Group! Deserves more than 5 stars they have been great from the start. Communication is on point and very efficient with their service thank you so much for all your help Randy. I hope to not have to use you guys again but if I do I will definitely come back and I highly recommend your guys services.

July 14, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We love getting reviews from our clients! We appreciate you taking the time to write and post a review for Lemon Law Group Partners. Our team reads every review and we work hard every day to provide a 5 Star experience to all our valued clients.

Rated 5 out of 5 stars

Lemon Car

I was having consistent trouble with a misfire code where it happened 3 times on my Mustang GT, I was getting irritated of taking it to the shop plenty of times which is why I contacted Lemon Law Group and was partnered with Hannah which gave excellent service and the results for the claim were great.

June 30, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for taking the time to write a review about your experience! We are glad that we could help.

Rated 3 out of 5 stars

Happy Resolution

After trying for a year to have my vehicle fixed a coworker gave me the law firm's information. I contacted the office and was assisted in a quick manner in getting my vehicle not only serviced (even the a small issue continues) but compensation for it even though they took their fee off my settlement which I wasn't happy about. ****Update****I took my car in again due to my dissatisfaction with the dealer - and finally the situation was better no disregard to the Lemon Law Group. **In the end it's a happy resolve. Thank you Randy from Lemon Law Group!*

June 28, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We try to make the process as smooth as possible and communicate with our clients along the way. We are sorry you thought you would have gotten more for your lemon car.

Rated 1 out of 5 stars

DO NOT USE THIS FIRM!

DO NOT USE THIS FIRM!! They tell you that you have a great case to lure you in and then do the upfront easy work. When any kind of resistance from manufactuer they dump you. My truck was in the shop for over 30 days straight, not to metion all the other times. I asked them why they dumped us they told me it was because my warranty was over. I told them i still had 25000 miles on my warranty. Then they told me it still had to many miles!!! They new the milage when they took the case!! I think they should be investigated. I lost my buisness because of RAM AND LEMONLAWGROUP.

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

I was sold a lemon car and They came to my aid.

I was in a terrible situation with my 2018 Ford Fiesta that I purchased from Grieco Ford of Fort Lauderdale. The Transmission Malfunction Light came on dashboard and the dealer attempted to fix it several times to no avail.I made two phone calls the one before LLGP didn't answer and I was surprised to have lemon law group answer me.The case with Randy Dunbar, Rachel Cichowic and Leonel Sanchez went pretty quickly. I sent them documents through email and they throughly explained the options that were available to me and within less than two months I ended with great results.

I will definitely recommend them to anyone who was sold a lemon vehicle !

June 19, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for clients like you.

Rated 5 out of 5 stars

I would like to thank everyone at Lemon…

I would like to thank everyone at Lemon Law Group for all their assistance and help that they have given me. Especially Randy Dunbar, he has helped to make a bad situation into an expectable one. Randy was always there for any questions or concerns that I might have and answered me back as soon as he could.
I am beyond please with the outcome of my case, it was fair, and I was not looking for anything more than what I was entitled.

Thank you all for being there for me and helping get me through this ordeal.
Sincerely Susan Lazar

June 9, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We try to make the process as smooth as possible and communicate with our clients along the way. Glad we could help answer your questions and are happy with the experience.

Rated 5 out of 5 stars

Best experience with a lawyer ever.

Amazing experience! Extremely efficient onboarding and my attorney got a settlement with BMW done without any pain and in no time. Highly recommend this firm!

May 27, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Rated 2 out of 5 stars

No help for high mileage

The quiz process was fine. Called after maybe 3 minutes. If the vehicle has high mileage they will not help you. Regardless if it was from a dealership, new or used regardless of how many miles you put on it as the owner for that time period. On the website it says they can recommend or find you services available if they cannot help you. He stated he could not refer me to anyone who could help, or give advice on the best situation that was all he could do and a “yep”. Rude. Not helpful, not trying very hard either.

May 26, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We take feedback very seriously, that is why we read and personally reply to all client feedback whenever possible. You were never actually a client of ours. We declined to take your case because it was not something we could help with. We stand by the quality of our work as evident in our hundreds of 5 star reviews from satisfied clients across America.

Rated 5 out of 5 stars

I'm extremely satisfied with this…

I'm extremely satisfied with this office's practices, expertise and dedication! Special shot out to Randy Dunbar. He's great and I would recommend thier firm to anyone struggling with a true lemon!! Ty!!

May 23, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for clients like you.

Rated 5 out of 5 stars

Thank you, thank you

I will like to give a huge thanks to lemon law group, especially to Randy Dunbar that did an outstanding work with my claim. Very professional, communication on point and trustworthy. Even that is a stressful process he explained to me every step so I could understand what was best for me before I accept any offer. I recommend 1,000 times.

May 12, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We appreciate you taking the time to write and post a review for Lemon Law Group Partners. We count ourselves lucky for clients like you.

Rated 5 out of 5 stars

i just want to say thank you to Lemon…

i just want to say thank you to Lemon Low Group for help me with this claim. very professional with the service you offer me.

May 4, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Amazing Service

Lemon Law Group handled my claim super quickly, relatively speaking and got us a settlement for our trouble. I have had a few friends go through the lemon law process and our claim was definitely handled better than theirs were. I would 100% recommend Lemon Law Group for all of your lemon law needs!

April 22, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We appreciate your trust to handle your case. Thank you for taking the time to write a review about your experience!

Rated 5 out of 5 stars

Best law firm I've ever used

Ill definitely given this law firm 5 stars and definitely recommend anyone to use these guys I'm very happy with the outcome with the lemon law claim that they filed for me . Very professional and easy to work with every time I had a question They are very quick with replies an easy to get ahold of and answer every time they made it very simple to walk me through the process without any stress just want to say thank you again looking forward to working with you again if I have more issues

April 21, 2022
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thanks for the awesome review! We try to make the process as smooth as possible and communicate with our clients along the way. Our team reads every review and we work hard every day to provide a 5 Star experience to all our valued clients.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look