lemonlunar.co Reviews 178

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with their orders, including items not arriving, being incomplete, or experiencing considerable delays, even with express delivery options. Customers also expressed dissatisfaction with the return policy, finding it difficult to return items, especially those deemed faulty or bodysuits, and often struggling to receive refunds. Conversely, a small portion of people were satisfied with the product quality, describing items as beautiful, well-fitting, and true to the pictures. These customers also reported positive experiences with delivery, noting it was fast and that items arrived in great condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers express... See more

Order

Users describe negative interactions with order. Many customers report significant delays, with some orders... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express dissatisfaction, citing poor... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Return policy

Consumers find the return policy to be negative, citing significant difficulties and delays in processing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

scam company! absolutely terrible customer care, placed an order a month ago and received no update. sent them several emails and i got one reply saying ‘we’ll look into this’ and they never did. mess... See more

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

It's been over 2 weeks since returning 2 items from Lemon Lunar. Despite returning both items from the same order in the same parcel I have only been issued a return for 1 Non responsive to emails... See more


2.5

Poor

TrustScore 2.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mesh Diamante Set

I ordered the Kendall mesh diamanté maxi skirt with the Khloe mesh diamanté top and wore it for New Years and got so many compliments. I was literally the star of the show not only because I was glistening in the lights. The packaging and shipping was very quick. I definitely will purchase from here again!

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

SHOCKING COMPANY DO NOT ORDER

SHOCKING COMPANY DO NOT ORDER. Placed an order on the 4th of December from a UK address. Its now been over a month and still haven't received what I paid for. There customer service is shocking and they do not respond. Lemon Lunar you should be ashamed Ill be taking this further.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

They steal from you

They steal from you! Placed an order on 1/12/2024 received totally incorrect items nothing that I ordered on the 24/12/2024 tried to get a refund and was told I can only get a credit note even though it’s not what I ordered. Have been asked to send pictures since I sent pictures they will not reply! Do not buy from them !

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Wish I had read reviews about this company before I ordered!!
Spent £150 on clothes that I’ll probably never receive!
Customer service told me they’d send tracking details which they haven’t and blamed the Christmas rush even though I ordered weeks before Christmas!
You should be ashamed of yourselves, this was my daughters Christmas gifts and you are nothing short of thieves 🤬🤬🤬🤬🤬

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Small size

Hey, I loved the dress, it made me look beautiful all night, it was very shiny, just how I wanted it.🥰

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Horrific! You’ll never get it. Don’t order!

Gutted I saw these reviews after I spent £75 on an order. Never received I actually am in doubt it was ever shipped. They send “tracking” which claims it’s delayed. I reached out to customer service who said it was because of Christmas even though it was ordered a month before Xmas. They said they’d follow it up and they said the courier had attempted delivery which was false and the tracking also didn’t note that, it had not changed. Complained multiple times to customer service to never receive a reply. Ended up disputing the payment with my bank to get my money back.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Birthday dress review

I bought this dress for my birthday and received so many compliments I had no issues , fast delivery and true to sizing I’d definitely purchase another dress again !

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

I love lemon lunar! Statement pieces to elevate my wardrobe. Always so pleased with their work and service :)

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Hello, Lemon Lunar has stellar dresses. They fit well and the fabric is quality. They did forget one dress from my order, but they were easy to contact and sent me the item in a timely manner.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

They will steal from you

They will steal from you. Do not order this from your company. They do not ship out packages or respond to customer service emails. They will pretend it’s the “couriers” fault but they didn’t even dispatch the order to the shipping company. They just created a shipping label for over a month. Shut this company down.

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY! Package never arrived, they do not use a courier with signature on delivery or even proof of delivery. Spoke to customer service multiple times and they could not offer proof of delivery, would not resend the dress or give refund. Lose my money.

November 29, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look