lemonlunar.co Reviews 177

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with their orders, including items not arriving, being incomplete, or experiencing considerable delays, even with express delivery options. Customers also expressed dissatisfaction with the return policy, finding it difficult to return items, especially those deemed faulty or bodysuits, and often struggling to receive refunds. Conversely, a small portion of people were satisfied with the product quality, describing items as beautiful, well-fitting, and true to the pictures. These customers also reported positive experiences with delivery, noting it was fast and that items arrived in great condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers express... See more

Order

Users describe negative interactions with order. Many customers report significant delays, with some orders... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express dissatisfaction, citing poor... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Return policy

Consumers find the return policy to be negative, citing significant difficulties and delays in processing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

scam company! absolutely terrible customer care, placed an order a month ago and received no update. sent them several emails and i got one reply saying ‘we’ll look into this’ and they never did. mess... See more

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

It's been over 2 weeks since returning 2 items from Lemon Lunar. Despite returning both items from the same order in the same parcel I have only been issued a return for 1 Non responsive to emails... See more


2.5

Poor

TrustScore 2.5 out of 5

177 reviews

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Rated 5 out of 5 stars

Absolutely love the dress I ordered

Absolutely love the dress I ordered. The fabric is soft and the fit is perfect. It’s stylish, flattering, and exactly as described. I received so many compliments when I wore it. Definitely worth the purchase! Highly recommend Lemon Lunar xx

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

THE CECE SHEER DRESS

I ordered the CECE SHEER DRESS in Olive. It was gorgeous and feminine. The quality was also very nice and true to size. I’d order again from their boutique.

Size: S (6-8)
Pics: IG @leeleeinthecity

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous outfit

Gorgeous outfit. Have shopped with lemon lunar since 2017 and they never disappoint with their unique pieces 😍

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

Can i give 0 stars?

Can i give 0 stars?! I ordered a $40 dress november 2024, a few weeks later i followed up on the item and they said it was pre order, which was mentioned no where when i placed the order. Few weeks later i contact them again and ask to cancel the item since it will no longer arrive in time. They ignore my various emails so i contacted my bank and got a refund. Fast forward to now january 17th 2025 the item gets delivered and UPS states i owe $392. I decline the item and contact lemon lunar again. They asked me to send proof of the charge and i did and a month later they are still ignoring my enails

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

Do not buy from here. I returned a dress on 26/11/24 to which they never refunded and have now returned it back to me with a delivery note that says damaged. I did not damage the item, they won’t refund me and it was posted back to me without communication on 17.02.2025. At over £100 this is disgusting.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

I’m now contacting the financial ombudsman

If I could give 0 stars I would. I ordered from this company before and never had a problem. Now I like many other people haven’t received my order that I paid next day delivery for, I placed the order Tuesday and it’s now Saturday! Have sent numerous emails to no response (like everyone else said) and also have received no tracking information even though they sent me a message to say the parcel was on its way yet the delivery service has not even received it yet. Absolutely disgusting standards! I also have a huge following on social media and will be telling my followers about this experience so they have done themselves no favours! Trash company with no standards or customer service. Thank god I paid through clear pay and I can now block the future payments.

It is now a month later (March 3rd) and still haven’t received my order even though I was told after writing this review I would receive it in 1-2 weeks. This is by far the worst experience I have ever received when it comes to ordering from any company, not to mention the horrendous customer service! It is illegal to withhold someone’s money and not send them the products they paid for so at this point I’m looking into contacting the financial ombudsman and reporting them for bad business practise when it comes to customers and their money. No business should run this way it’s completely unprofessional on every level when you take our money but don’t even bother to send us the goods we paid for. I never even got a refund on my next day delivery! Just embarrassing

Update March 5th. They refunded me half the money and told me one of the items wasn’t in stock, just waiting to see if the other half of the order gets sent now. I honestly never had an experience as horrific as this ordering from anywhere before.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality boutique, Order!

I ordered two items, a dress and a bikini set and I absolutely love both pieces. The quality is great, the shipping was fast and efficient, and the customer service was excellent. The clothing fit perfectly. I would 100% recommend.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good Store! Great dresses

Amazing dress! I bought the Lina Lace dress in XL. Received lots of compliments wearing the dress out with friends. Service was good. Order came timely. Will order again with Lemon Lunar.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this website !!!

Absolutely disgusted in this company.
I ordered a dress that looked nothing like it should have and was advertised as. I am based in Australia and sent this back for a refund. They claim nothing is wrong with the goods, they will only give me a credit. And they claim the credit was sent which is incorrect. I have received nothing at all. They don’t respond to emails or complaints. Complete and utter bullshit. Wish I read the other reviews before purchasing.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!
Ordered something via ‘pre order’. They emailed me saying to expect them within the week, a week later, nothing arrived. Numerous emails later, they have ignored all correspondence. Wish I had read the reviews before ordering from them. Total SCAM company. Do not waste your money.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Save your money

Yeah. Just read other reviews and very accurate. I've ordered from them twice before, (3 ordere in total) paid next day delivery every time. The first order came a month later was a pretty dress so overlooked how long it took despite paying for next day delivery. Second time it came two weeks later, was one of there sets and the chain on the skirt broke whilst trying on. It was very fragile, 3rd and last time ordered next day delivery two weeks in advance for my birthday outfit and shocker it didn't arrive on time, currently hasn't arrived at all. I've asked for a refund, to no response. It's a shame because I love the style of the cloths on the website but they are completely unreliable and don't care about their customers at all.

January 1, 2025
Unprompted review

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