lemonlunar.co Reviews 177

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with their orders, including items not arriving, being incomplete, or experiencing considerable delays, even with express delivery options. Customers also expressed dissatisfaction with the return policy, finding it difficult to return items, especially those deemed faulty or bodysuits, and often struggling to receive refunds. Conversely, a small portion of people were satisfied with the product quality, describing items as beautiful, well-fitting, and true to the pictures. These customers also reported positive experiences with delivery, noting it was fast and that items arrived in great condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers express... See more

Order

Users describe negative interactions with order. Many customers report significant delays, with some orders... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express dissatisfaction, citing poor... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Return policy

Consumers find the return policy to be negative, citing significant difficulties and delays in processing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

scam company! absolutely terrible customer care, placed an order a month ago and received no update. sent them several emails and i got one reply saying ‘we’ll look into this’ and they never did. mess... See more

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

It's been over 2 weeks since returning 2 items from Lemon Lunar. Despite returning both items from the same order in the same parcel I have only been issued a return for 1 Non responsive to emails... See more


2.5

Poor

TrustScore 2.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordered a two piece set and only…

Ordered a two piece set and only received one half of it in the sealed packet. Followed up on the site and via emails several times...had no response. Do not use this company unless you want to risk wasting your money

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the gold dress i…

I absolutely loved the gold dress i ordered. It fit like a dream and made me feel so confident and glamorous. I wore it on my trip and got so many compliments—it’s definitely a showstopper! The quality is amazing for the price, and it photographed beautifully. Highly recommend if you want to turn heads!

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Overall perfect

Very reliable website with delivery very quick. Outfit looked just exact as the picture, would recommend to anyone🥰will be ordering again. Loved it xxx

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

THE PERFECT FIT

I recently purchased from the latest collection for my holiday. Delivery was as expected, quality of the dress was lovely and the fit was perfect. It’s not often I try on an outfit whilst my hair and make up isn’t done to absolutely love how it looks but this was a first! I am a muscle curvy gal so I often struggle trying to find dresses that sit nicely on every part of my body, this was amazing! I have also purchased a chainmail dress from this company for my birthday in vegas last year and received so many compliments.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dress

Beautiful, high quality dress! Had a small issue with the dress needing to be restocked before it could be sent to me after purchasing but the customer service I received couldn’t be faulted, they kept me in the loop and responded to my emails promptly. I received the dress just in time for my holiday and had so many compliments from the girlies! Will definitely purchase from them again in the future!

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

1st order ever placed and never again…

1st order ever placed and never again said upto 5 days for delivery and when chased advised now out of stock and will send when back in next week how does a site let you order something they don't have available I needed this for my holiday fuming to think if I never chased I would just be sitting waiting

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

scam company

scam company! absolutely terrible customer care, placed an order a month ago and received no update. sent them several emails and i got one reply saying ‘we’ll look into this’ and they never did. messaged on instagram and they ignored me to. do not buy from this company

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dress

I recently got the Erica Maxi dress, the quality was amazing and the dress is so beautiful! Delivery was also quick! 🧚🏼‍♀️✨

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order with lemon lunar of 2…

I placed an order with lemon lunar of 2 dresses where the parcel was left on my doorstep when I’ve got home from work the parcel wasn’t there, I had not requested for this to be left here when contacting lemon lunar there customer service was shocking, where they’ve now told me that I can’t have a refund, this company is a waste of time, do not order!

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Still No Delivery After Two Weeks – No Refund Yet

I placed an order with Lemon Lunar on 26th April 2025 and as of mid May, I still haven’t received it. I was told it would be restocked and dispatched shortly, but I’ve had no confirmation of shipping or a delivery date.

I’ve contacted customer service, but there’s been no real resolution, just vague reassurances. Under UK consumer law, I’m entitled to a refund for goods not delivered within a reasonable time, and I’ve now asked for this to be processed.

Very disappointing experience so far. I’d like to see this resolved promptly.

May 12, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look