Lemon Squad Reviews 2,302

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,133 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the thoroughness of the inspections, often highlighting the detailed reports and numerous photos provided, which help in making informed purchasing decisions for vehicles, especially when buying remotely. Reviewers frequently mention that the service saved them from buying cars with significant undisclosed issues, and they value the quick scheduling of appointments. However, some people were dissatisfied with the service, citing issues like long wait times for reports and a lack of in-depth mechanical analysis, with some inspectors missing crucial problems such as fluid leaks or suspension issues. There are also occasional complaints about fuzzy photos and a lack of clear communication from the company or inspectors.

What people talk about most

Product

Customers had ambiguous experiences with product inspections. Some reviewers found the reports detailed and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the quick scheduling, thorough... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the detailed and thorough reports,... See more

Staff

Consumers find staff to be ambiguous. Many reviewers praise the thoroughness and knowledge of inspectors,... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested an inspection at a small town dealership. The inspection was completed & I was happy with the inspectors work. The only item that was a potential problem was the time it took to get an ins... See more

Rated 4 out of 5 stars

They are good and relatively quick to schedule appointments to check vehicles for sale that are out of town and inconvenient for me. The report is fairly comprehensive and they take lots of pictures... See more

Rated 2 out of 5 stars

At first, we loved their service. They inspected the car on the day promised and provided us with a very thorough written record with photos. However, we quickly found out that they had mi... See more

Rated 2 out of 5 stars

The process was quick and smooth, but the inspector missed a lot of things that should have been caught. The tires were rated as "No issues", but there was a divot in the sidewall of one of the rear... See more


Company details

  1. Vehicle Inspection
  2. Car Inspection Station

Written by the company

Lemon Squad is the leader in Nationwide Pre-Purchase Used Car Inspections. We inspect every car in every state across the USA--even Alaska and Hawaii. We're here to make sure you don't spend your hard earned money on a lemon! Just place an order for a vehicle inspection through the site or by phone. Our expert inspector will contact your seller to verify the availability of the vehicle and set up an appointment to inspect your automobile. The inspector will go directly to the vehicle to perform the inspection. The inspector will upload the report to us, and after an intricate error checking and reviewal process, you'll receive notification when your report is ready to login and view. You'll be notified the instant the report is ready to login and view.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Very bad customer service experience

Very bad customer service experience. They were so rude for the first time. Second time i tried to call and waited at least 1 hour to get connected for couple of times and had to give up.

The report had some red flagged items like scuffs and scratches but could not find the pictures of those and even dealer said they dont see it on the car. Not sure whom to trust. Not worth of paying this much money or choosing lemon squad.

April 20, 2026
Rated 5 out of 5 stars

My experience was good

After reading conflicting reviews, I was quite nervous about what I was going to get. Some reviews were about a terrible experience, either with scheduling or with the quality of the inspection. I am happy to report that my scheduling was quick and easy, and the report was thorough and timely. I won on both aspects when I hired Lemon Squad to inspect my car that was in Kansas City, MO while I was in Chicago.

April 18, 2026
Rated 5 out of 5 stars

Great for out of State purchases!

I always use Lemon Squad for all my out of state, sight unseen purchases, and always delivers. For local cars it’s best to take it to a mechanic. You get tons of pictures and some video and always quick turnaround.

The only downside is not being able to communicate directly with the inspector to request specific things to check out.

Every car I’ve bought using Lemon Squad has always been flawless (I’m at 5 so far) and ran and drove great with no issues.

April 19, 2026
Rated 2 out of 5 stars

I bought the car based on the report.

I bought the car based on the inspector's report, but the inspection report was not thorough enough: The transmission slams into gear and doesn't shift smoothly, and the power antenna doesn't work.

April 7, 2026
Rated 5 out of 5 stars

What an incredible service

What an incredible service. The report was extremely detailed, rigorous, and timely. We had already test driven the car, but the LS inspector noted a thump in the engine that cleared once the car was warmed up. We missed that on our test drive, but it ended up being an indication that the previous owner may have used the wrong fuel. The checklist was incredibly thorough, tons of photos of the interior, exterior, under the hood, under the car, in the cargo space, and tires. We ended up ordering another inspection on a similar car out of state after this first experience was so easy and good.

April 16, 2026
Rated 5 out of 5 stars

Guess I Got Lucky

Needed a remote inspection done for a vintage 1979 VW beetle that was out of state. I saw the negative reviews and was nervous, but this was my only option.

I must say I was pleasantly surprised. The inspector was on site within 48 hours, spent close to 2 hours there, did a test drive and wrote up a very detailed report with over 50 photos. My longtime hometown mechanic was impressed. All in all a good experience.

April 25, 2026
Unprompted review
Rated 2 out of 5 stars

Not super useful

They dispatched relatively quickly although a day after I was originally told that they would do the inspection. It’s not really an inspection they do so the claim of PPI is not super accurate. It’s more like if you had your friend who doesn’t know anything about cars go and take some pictures of it for you if that’s what you need then the service is for you if you’re hoping for an actual evaluation of the car, then I’d skip it and look at having a real mechanic inspect your car. For most people this is definitely not worth anywhere near the $220.

April 16, 2026
Rated 5 out of 5 stars

There’s not a lot to say …

There’s not a lot to say other then there the best at what they do I used them twice and both times they saved me from buy someone else’s problem and the funny thing is that the first dealer was the one that told me about lemon squade it’s the best money I ever spent. don’t hesitate there inspectors are great they are very thorough and the pictures and detailed report are fantastic I live in New York and hired them do inspections for me in Florida and Connecticut

April 15, 2026

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