LendInvest Reviews 577

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, highlighting exceptional customer service and quick response times. Many appreciate the common-sense approach from underwriters and the overall efficiency and ease of the user experience, often noting how quickly deals are processed and completed. However, some people were dissatisfied with the customer service, mentioning long hold times and unanswered messages. A few other people also felt that the company did not keep them updated on investments and expressed concerns about the handling of bad debt and recovery efforts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied

Rated 5 out of 5 stars

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and ta... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

great service

Same day response to DIP and advice on how to proceed with a call from UW

Easy to use application. Offered within 12 days of application

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much Lendinvest - 5 stars

Thank you so much Lendinvest, I spoke to the call centre and checked the case with them before submission and they were very helpful with my queries and gave correct information which sometimes doesn't happen with certain lenders. Jordan Thompson the underwriter was very quick and clear when asking for further information and managed to get the mortgage offer issued within 4 working days. I will recommend you to other brokers and thanks again for all your help.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

3 Day Mortgage offer

Great service from Jordan at Lendinvest. Experienced polite and efficient underwriter who has made my clients situation easier . Mortgage offer in 3 days. Thank you

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Lendinvest are very thorough at…

I have been with Lendinvest for the last 6 years and over, I have had many mortgages, the new product transfer process has made switching products easier like mainstream banks when you come to the end of your term. Their customer service is brilliant, always there if i need something small like a statement of account etc.
I highly recommend them for getting mortgages. Thank you Lendinvest!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, initial underwrite and approval within hours! The underwriter Jordan called me and instructed valuation, client couldn't facilitate next day valuation but could in 2 days time. Valuation assessed and offer all within 4 days. This was not a vanilla case either. First case with LendInvest, I hope to place many more with them

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

LendInvest are one of the quickest…

LendInvest are one of the quickest lenders out there. I can't rate them high enough. I have used them plenty for Buy to Let in the past and their application process is market leading. I have also recently submitted an application to them for residential and the Underwriter picked up the phone and talked through the case and this helped the application go from submitted to Offered within 5 days. More of this service within the industry please!

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

Dont invest with them

I am in investor. 100% of 6 loans have gone bad.

They have little idea of what they are doing, and as for recoveries they simply take the storey given to them by the borrower and mark the file forward. This is not a way to recover money. It is clear they are used to good time lending and have little experience in real world recoveries.

I have emailed a complaint to then what was answered by Grace is customer services that says no problem all is well. It is not. The head of Risk was then supposed to be in touch but never did. I emailed the CEO - no reply.

They are not lending their money but yours and simply dont care. Dont invest with them.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Flexible Underwriting and Fast, Efficient Service

From my initial conversation with my BDM Ed about this complex case, to the underwriting from Jordan, the whole process was slick with great communication. This was my first time using this lender but it won't be the last. You have made a Broker and a client very happy. Thanks.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

First time using LendInvest and I could not fault the service! Ran over some initial case queries with our BDM Ed. Quick responses and reassurance - managed to get the case placed on a better product than first expected.
Jordan, the underwriter was very helpful. Always kept us updated. A couple of issues popped up following valuation however Jordan and Ed helped us get the case back on track. From application to offer within 13 working days with some valuation works along the way - can't complain!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent lender and underwriter

My Client had a high value barn conversion that had been completed to a very high standard but due to the structure of the build very few lenders would consider lending on it.

Lendinvest had a flexible and a common sense approach to the property and thanks to Jordan Thompson productivity we were able to get our client a mortgage offer quickly and easily.

April 10, 2024
Unprompted review

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