we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more
Company replied
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Review summary
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Reviews shaping this summary
Recently did a Ltd company BTL Purchase for a client. The BDM Rahead was very informative and knew the criteria very well. The underwriter stayed in contact throughout and we had a direc... See more
Company replied
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more
Company replied
As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more
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Company details
Written by the company
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Contact info
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, United Kingdom
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4.5
Excellent
613 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Under writer Collette on the case was…
Under writer Collette on the case was very helpful and informative.
April 16, 2026
Simple process through to legals which…
Simple process through to legals which were completed on time
April 14, 2026
Straightforward underwriting
Straightforward underwriting, great support and speed. All you need from a Specialist Bank
April 13, 2026
Case cancelled without notice
Landbay cancelled the case due to lack of response from the solicitor who was dealing with their requirements.
Zero communication to myself (broker). Case was re-instated but then client needed to sign all new documents which caused delays.
Intermediary submitted business should have the intermediary involved and informed at every stage. Poor from Landbay on this occasion.
April 10, 2026
i had 100% support from the BDM it is…
i had 100% support from the BDM it is very important for me to have that
April 9, 2026
Excellent communication direct with…
Excellent communication direct with underwriting team
April 1, 2026
Process was simple
Process was simple, quick and efficient with good communication throughout.
April 2, 2026
Very good communication and cooperation…
Very good communication and cooperation to ensure a smooth process where there was a risk delays.
April 1, 2026
Excellent communications and…
Excellent communications and underwriting.
speed of service on all aspects from initial application to completion a breath of fresh air.
April 1, 2026
Poor customer service for redemption
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!
March 26, 2026
Unprompted review
Reply from LANDBAY
We're sorry to hear about your experience, and we'd like to put this right.
We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.
When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.
Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.
Clear process- competitive product
March 18, 2026
Great customer service
Great dealings with My BDM ( Jon Braddick) and the underwriter (Glen Shipman) both of whom couldn't have been more helpful with this difficult case.
March 17, 2026
Fantastic as ever!
Fantastic as ever!
Shout out to Chloe Newton Underwriter and Ian May BDM.
March 17, 2026
Great advice from BDM Alex Whitham as always
March 12, 2026
Recent experience on buy to let remo
Excellent experience from BDM Alex who is top tier , right through to underwriting and post offer . Highly recommended .
March 2, 2026
Collette was brilliant and very patient…
Collette was brilliant and very patient with a very testing case!
March 6, 2026
Very smooth running of the entire…
Very smooth running of the entire transaction Rahead was excellent
March 5, 2026
Generally easy
Generally easy. Not as straightforward as product transfers from other lenders are easier.
March 1, 2026
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