we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently did a Ltd company BTL Purchase for a client. The BDM Rahead was very informative and knew the criteria very well. The underwriter stayed in contact throughout and we had a direc... See more
Company replied
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more
Company replied
As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more
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Company details
Written by the company
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Contact info
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, United Kingdom
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4.5
Excellent
613 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Always a pleasure working with Dawn…
Always a pleasure working with Dawn Crowley. Thank you!
December 16, 2025
Reply from LANDBAY
Hi Aakash,
Thank you for your review. We've passed this on to Dawn and look forward to working with you again soon!
Amazing working with LandBay as always
December 12, 2025
Reply from LANDBAY
Thank you for the review Richard!
Avoid at all costs
Absolutely appalling service from Landbay in ensuring we stay own SVR. Wouldn't allow a product switch despite circumstances and mitigating factors. Complaints dept waste of time.. All I can say is avoid this company at all costs!
December 8, 2025
Unprompted review
Reply from LANDBAY
Dear Chris,
We’re sorry you feel let down by your experience. Product transfers are subject to eligibility checks and unfortunately not all applications meet the criteria. We appreciate your feedback and will continue working to improve our service.
Great Lender with awesome BDM support…
Great Lender with awesome BDM support and easy access to underwriters
December 9, 2025
Reply from LANDBAY
Thank you Andrew for your review. We're happy to hear you enjoyed working with the team!
Super Quick & Streamlined Product Transfer Process
As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throughout with messages which in turn I could then update my clients. The clients were also kept informed throughout the process which was great. The broker support staff also very knowledgeable and professional provided support to my questions, so overall I am really pleased to see this product transfer system with Landbay - its also super quick.
December 1, 2025
Reply from LANDBAY
Thank you for the review, it’s great to hear our product transfer process and portal are working well for you. We’re pleased the communication and support throughout the case made things smoother for both you and your clients!
BEWARE OF SMALL PRINT
WARNING!!!! … BEWARE if you take a BTL mortgage with LANDBAY of the SMALL PRINT in the loan agreement !!! Study carefully!
If you are a Limited Company and wish to appoint a Director (without any shareholding or personal investment in the Company !!) They will find out and request that the Director is credit checked etc and signs a PERSONAL GUARANTEE and is to take legal advice on this at the Companies personal cost. Why would a Director who has no financial interest in the Company sign a Personal Guarantee???
If you DO NOT COMPLY to their request for the documentation, you will receive a letter from the Senior Officer from the COMPLEX CASES AND WATCHLIST SECTION advising that if you do not remove the Director … “If not completed we will proceed to issue formal demands on all accounts in breach, calling in full immediate repayment of the mortgage balance, and should this demand not be met we will commence enforcement action…The costs of this action will be applied to the mortgage and recovered via the sale of the property”
Shocked at this BIG BROTHER heavy handed treatment … This is a fairly significant so should have been HIGHLIGHTED more clearly in the agreement.
December 1, 2025
Unprompted review
Reply from LANDBAY
Dear Sue,
We’re sorry to hear that you feel disappointed with your experience. When we consider applications from limited companies, we have a responsibility to understand who the directors are and to meet our regulatory obligations, including compliance with Money Laundering Regulations. If a company structure changes, such as the appointment of a new director, these obligations remain.
It is therefore standard practice for lenders to request information to ensure that any new director meets minimum requirements and is acceptable. This process is clearly set out in the loan terms and conditions, and legal representatives are engaged to help ensure applicants understand these requirements. We appreciate your feedback and will continue to review how we communicate these obligations as clearly as possible.
Landbay save the day
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of response on every case but he totally understood it was needed on this case. massive appreciation from us as the broker and the clients is now massively impressed by landbay. couldn't ask for any more.
November 26, 2025
Reply from LANDBAY
Thank you for your feedback, we’re glad we could help when it really mattered. We’ll be sure to pass your comments on to David F. We look forward to working with you again.
My experience
Very helpful and quick to respond. Good service and professional to deal with
November 26, 2025
Reply from LANDBAY
Hi Rob,
Thank you for taking the time to leave us a review. We look forward to working with you again in the future.
Faultless!
Very good personalised service, despite going back and forth on technical legal issues, the underwriter was absolutely superb. Holly you were amazing!
November 18, 2025
Reply from LANDBAY
Thank you for your review! We love hearing you enjoyed our service and have passed this feedback on to Holly.
Excellent communication
Excellent communication throughout, whether it be updates or additional requirement requests. Case was referred on day 1 and it was approved within 5 minutes, meaning no delay to client and transaction
October 21, 2025
Reply from LANDBAY
Thank you Martin for the five star review. We’re so pleased to hear our communication and quick turnaround made a real difference to you and your client!
Lending where others fear to tread
Lending where others fear to tread. Congratulations to landbay for lending on an AirB&B for the purpose of capital raising to support the client's existing business. Solid lending to a solid client without problem. Keep it up.
November 14, 2025
Reply from LANDBAY
Hi James,
Thank you for taking the time to leave a review. We're pleased to hear we could support your client's business by lending on their Airbnb. We look forward to working with you again soon!
excellent service
excellent service from my BDM Alex, and even better service from the case underwriter. What a great team.
November 14, 2025
Reply from LANDBAY
Thank you Gary for your review. We're happy to hear you enjoyed working with the team and have passed this feedback on to Alex. We look forward to working with you again soon!
Reply from LANDBAY
Thank you for taking the time to leave your review. We hope to work with you again soon.
Reply from LANDBAY
Thank you for your review! Its great to hear we have suitable products for all your clients. We look forward to working with you again soon.
Reply from LANDBAY
Thank you Natt for your feedback and this 5 star review!
As always an excellent service from…
As always an excellent service from Landbay,
The Product transfer was seamless and the client was very happy with the service.
November 1, 2025
Reply from LANDBAY
Thank you Gemma for your review!
We're glad to hear that your client's product transfer was seamless and you both enjoyed working with us. We hope to do so again soon!
Land Bay PT's
I worked with Jon Braddick and various support staff for 2 x BTL's PT's. The level of the support is really positive and helpful and a definite plus of using Landbay this level of customer service.
November 3, 2025
Unprompted review
Reply from LANDBAY
Thank you for your 5 star review! Its great to hear you enjoyed working with our team and have passed this on to Jon. We hope to work with you again soon!
We reached the outcome we wanted
We reached the outcome we wanted! Parts of the process were quite lengthy and a little frustrating (which is why I have not given a full 5 stars) however I chose Landbay as a lender as they were lending outside of the box and made allowances where other lenders would not, so you can't have it all! There were many hurdles that we overcame and we reached completion so my client was very happy!
October 29, 2025
Thank you once again
Another 2 cases completed thank you to Alex Witham, James Cooper-Smith and the team. Amazing support throughout!
October 29, 2025
Reply from LANDBAY
Hi Laurence,
We really appreciate your 5 star review! We're so happy to hear you enjoyed working with us and have shared this with Alex and James.
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