I contacted The Mortgage Works today upon completion of our new mortgage. I spoke to an advisor called Andreas. Thé service I received was first class. Andreas was professional, approachable and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We were lucky to be assigned to a mortgage consultant called Neil Jacobs who could not have been more helpful. Right from the outset Neil explained the process, what our options would be and what he c... See more
Company replied
I rang TMW for a LTD company BTL, I was fortunate enough to speak to Kamile K. She was incredibly helpful, explained all my options and sent through via email. I was able to successfully choos... See more
Company replied
James took my initial call and had fantastic product and process knowledge, as well as being super polite. He got me booked in with Laura who processed the application. Laura was just amazing. So pati... See more
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Company details
About The Mortgage Works
Written by the company
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Contact info
Pipers Way, SN38 1NW, Swindon, United Kingdom
- www.themortgageworks.co.uk
4.6
Excellent
3K reviews
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usually great, but the wait is too long for the document that needs to be signed.
I have aways found The Mortgage Works very helpful and easy to get things done. However, I could not open the link to sign something recently, and many days later, I am still waiting for the document I need to sign to arrive by post.
March 18, 2026
Good and satisfactory interview and assessment.
I enjoyed good customer service. The staff was very patient and professional. He seems to have good understanding of his work and able to guide me through the assessment. He was always making sure I understood him and we were on the same frequency or level of the conversation.
April 30, 2026
A TOTAL SHAMBLES & we are expected to use them to deal with hundreds of thousands of pounds of our money !!!
DISASTER FROM THE START. I sent irraplacable documents by recorded, signed for delivery but they say they hadnt had them even though they were signed for by a member of thier staff! I asked for several call backs & didnt get one. I filled in documents online & the system checked them off as completed then I continual emails saying please complete the forms !!! I set up a standing order to pay them through the bank but TMW said your bank has stopped the payment. I went to the bank & they showed me the payment was ready but TMW hadnt claimed the money. Because of this I paid by credit card then had to start the process again. A TOTAL SHAMBLES & we are expected to use them to deal with hundreds of thousands of pounds of our money !!!
December 18, 2025
Unprompted review
Great service
Great service. Super easy to book a slot for the meeting. Very easy to sort the paper work out and I got a good rate.
Neil Jacob was my advisor, he was great to deal with, friendly, and made getting a mortgage a breeze.
April 24, 2026
The agent of TMW was very helpful to…Five Star service to TMW customers
The agent of TMW was very helpful to log the relevant statements. He was quite apt and well versed with his professional knowledge.
April 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were very helpful during…
The staff were very helpful during applying for the mortgage made it easy too.
Thank you so far
Freweini and Goitom
April 29, 2026
Unprompted review
Reply from The Mortgage Works
We're happy to hear that our staff made the mortgage application process easy and provided helpful support. Thank you for your positive feedback; we appreciate it!
Great Service and Excellent communication
BTL mortgage application, Very easy process and great communication.
April 28, 2026
Reply from The Mortgage Works
We're happy to hear that your BTL mortgage application process was easy and that our communication was great. Thank you for your positive feedback!
Reply from The Mortgage Works
We're happy to hear that your experience was fast and efficient. Thank you for your feedback.
Reply from The Mortgage Works
We're happy to hear that your experience was very good and straightforward. Thank you for your feedback.
Laura McBurney was so helpful when…
Laura McBurney was so helpful when dealing with our case, she dealt with it in a professionally matter and promptly. I recommend her very much
April 27, 2026
Unprompted review
Reply from The Mortgage Works
We're happy to hear that the handling of your case was helpful. We appreciate you recommending the prompt and professional service you received.
Maz was very thorough very efficient…
Maz was very thorough very efficient and explained everything very well
April 24, 2026
Reply from The Mortgage Works
We're happy to hear that the service was efficient and thorough, and that everything was explained well. We appreciate your positive feedback and your time!
Quite easy and straight forward…
Quite easy and straight forward service. The scheduling and application process was explained and easy to follow. The staff, Scott Miranda handling the application appointment was clear and direct on step by step of the application process.
April 17, 2026
Reply from The Mortgage Works
We're happy to hear that our service was straightforward and easy to use. We appreciate your positive feedback regarding the clear explanation of the scheduling and application process.
Karol was very helpful and explained…
Karol was very helpful and explained everything throughout the process
April 23, 2026
Reply from The Mortgage Works
We're happy to hear that the explanation provided was helpful. Thank you for sharing your positive experience with us!
Always a great service from TMW
Always a great service from TMW, the people who answer the phone know their job which unfortunately is refreshing in this day and age
April 24, 2026
Reply from The Mortgage Works
We're happy to hear that you had a great experience! It's wonderful to know our knowledgeable team provided you with refreshing service. Thank you for your positive feedback.
The telephone appointment with Tilly…
The telephone appointment with Tilly was professional and friendly. Follow up documentation was received promptly.
April 23, 2026
Reply from The Mortgage Works
We're happy to hear that your telephone appointment was professional and friendly! We appreciate you taking the time to share your positive feedback regarding the prompt documentation.
Reply from The Mortgage Works
We're happy to hear that you found our service very helpful, accurate, and that our communication was good. Thank you for your feedback.
Sarah (P511696) was brilliant
Sarah (P511696) was brilliant. She helped me to find the right Mortgage and to re register to view everything on line.
April 24, 2026
Unprompted review
Reply from The Mortgage Works
We're happy to hear that you had such a positive experience. It's great to know that our colleague was able to help you find the right mortgage and register online.
Reply from The Mortgage Works
We're happy to hear that you had a positive experience. Thank you for your feedback; we appreciate it.
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