On a confusing day of buying a new car it straight forward and easier to navigate threw
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
At Subaru of Fremont they didn’t make me feel like I couldn’t leave without buying a car. I am so happy to be part Subaru of Fremont! They went above and beyond to make sure I was satisfied with my ch... See more
Company replied
I had a good buying experience.And was very comfortable with my purchase didn’t feel pushed into anything in any kind of way.Also the sales representative was very helpful! All in all I am excited it... See more
Company replied
It was a very straightforward process and if it were not for the letter from Mayra we may never have gotten into a pre-owned 2023 Mazda CX5. Working with Moe and Hash at the dealership was a pleasure... See more
Company replied
Company details
Information provided by various external sources
Along with our partners, we help you move forward with the best loan and the best car. Founded in 2015, Lendward is managed by a team of experts with decades of experience in the auto loan industry. Our foremost concerns are customer service, ensuring that the process goes smoothly, and getting our customers loans that don't break their budgets. We help get you the best deal possible on a new loan, or get out from under a burdensome existing loan with a refinance. We find you the car you want within your financial parameters. Our charter is to provide a quality experience for our customers when they purchase an automobile and work with a reputable dealership to secure financing and the car of your dreams. We work directly with an extensive network of leading car dealers nationwide that provide exceptional service. Our courteous, professional customer service representatives do not work on commission, and we require that they all have prior lending experience. Most importantly, the people at Lendward care. We know our business depends upon each customer having a favorable experience.
Contact info
20251 SW ACACIA STREET, 92660, NEWPORT BEACH, United States
- 800.391.9310
- hello@lendward.com
- lendward.com
4.2
Great
365 reviews
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gabe did A great job as far as giving…
Gabe did A great job as far as giving me great assistance on a new purchase on a vehicle did not expect it to go the way it did but I was comfortable and he was a great customer service! Thanks again Gabe!
September 6, 2024
Unprompted review
Reply from Lendward
Great to hear, Maurice! We're thrilled that Gabe made your experience comfortable and helped with your new vehicle purchase. Thank you for the feedback!
Best,
The Lendward Team
Sales Experience
The sales rep she was outstanding! No mention of paying off our current loan per your letter. I believe they did not want the vehicle. Sales mgmt told my wife and I to have it reposessed which ruins credit, thus we got bad advise. Nice clean showroom! New maintenance staff. I had to bring the vehicle back for cleaning. A fair rating this time due to some personel turnover at this dealership.
September 3, 2024
Unprompted review
Reply from Lendward
Hi,
Thanks for the feedback! I'm glad to hear the sales rep was great, but I'm sorry about the confusion regarding your loan payoff.
Best,
– The Lendward Team
Excellent
Excellent, I revived a letter in the mail and went straight to the dealership next day got a brand new car with an affordable monthly payment
August 27, 2024
Unprompted review
Reply from Lendward
Hi CJ,
That’s fantastic to hear! I'm glad the process went smoothly and that you got a great deal on your new car!
Enjoy the ride, and let us know if there's anything else we can assist with!
– The Lendward Team
The volume goes to 11...
Most scenarios like this the volume only goes to 10......this one went to 11! in all seriousness 5 stars isn't enough praise. From Lendward to the dealership the entire experience was top tier!
August 7, 2024
Unprompted review
Reply from Lendward
Thank you for the fantastic review! We're so glad we could deliver a top-notch experience. Enjoy your new ride!
– The Lendward Team
I appreciate the representative…
I appreciate the representative feedback and support during the initial conversation. Overall I had a pleasant experience.
July 31, 2024
Unprompted review
Reply from Lendward
Thank you, Keyoda! We're delighted to hear that you had a great experience with our team.
– The Lendward Team
Received help every step of the way
Received help every step of the way.
I had a wonderful buying experience!
July 31, 2024
Unprompted review
Reply from Lendward
Thank you, Denise! We're so glad to hear you had a wonderful experience. We’re here for you every step of the way!
– The Lendward Team
Lendward helped get me financed at a…
Lendward helped get me financed at a great rate in a new vehicle of my choosing. The process was smooth and easy. I recommend them highly
July 13, 2024
Unprompted review
Reply from Lendward
Thank you, Nichole! We’re thrilled to hear you had a smooth experience and got a great rate. We appreciate your recommendation!
– The Lendward Team
I feel it is a breach of…personal financial information
I feel it is a breach of confidentiality for this company to gain personal financial information and send this type of letter to me to assist another business to make more sales. I guarantee you that I will not do business with the auto dealership that was highlighted in this letter. I have used the opt-out feature so no more solicitations will be sent to me.
July 1, 2024
Unprompted review
Reply from Lendward
Hi Dianne,
We understand your concerns regarding your privacy. Please know that we take data security seriously and use customer information strictly according to legal standards. If you have opted out, you will not receive any further communications from us. If you need further assistance, feel free to reach out.
– The Lendward Team
They made this the easiest process
They made this the easiest process. I received letter in the mail gave them a call and made and appointment and the same day i went to dealership and drove off in a newer vehicle. very satisfied
June 1, 2024
Unprompted review
Reply from Lendward
Hi Drea,
We’re thrilled to hear that your experience with us was smooth and satisfying! Enjoy your new vehicle, and thank you for choosing Lendward!
– The Lendward Team
Lendward was such a great help to me…
Lendward was such a great help to me and my situation. Lendward empathized with what I was in need of and went over and beyond what I needed. Much thanks to you Marcela and your team.
June 11, 2024
Unprompted review
Reply from Lendward
Dear Bahate,
Thank you so much for your kind words! We're thrilled to hear that Marcela and our team were able to assist you and exceed your expectations. Your feedback means a lot to us and reinforces our commitment to providing excellent service.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Lendward Team.
I received a letter regarding the car loan amount
I received a letter regarding the financial status of my car. The information in this letter proves you invaded my private information. You are NOT entitled to this information. It will be reported to the BBB as well as the State Attorney General. This is just wrong what you have done and continue to do to others. What is sad is that others would fall for this scam. Not me!
May 31, 2024
Unprompted review
Reply from Lendward
Dear Beth,
We apologize for any distress caused by our recent correspondence. At Lendward, we take privacy and data security very seriously. We do not access or use personal information without proper authorization and adherence to strict privacy regulations.
Please contact us directly at 800-391-9310 so we can investigate this matter further and address your concerns. We are committed to resolving any issues and ensuring that we operate transparently and ethically.
Sincerely,
Gabe
Customer Service Manager at Lendward
Excellent loan approval process.was quick and…
The loan approval process was quick and easy. Very seamless and no problems. Everything went very smooth. Thank you for helping me get into a new vehicle with all the options I was lookin for. :-)
May 30, 2024
Unprompted review
Reply from Lendward
Dear Mark,
Thank you for your wonderful review! We're delighted to hear that the loan approval process was quick and seamless for you. It's great to know that we were able to help you get into a new vehicle with all the options you were looking for.
Best regards,
Lendward Team.
The employees were quick to help me…
The employees were quick to help me with my needs and show me my options, explaining things in great detail throughout thw whole process. Didn't end up refinancing but walked away with a new car I am very happy with my purchase.
April 14, 2024
Unprompted review
Reply from Lendward
Dear Frankie,
Thank you for your positive review! We're thrilled to hear that our team was quick to assist you and provided detailed explanations throughout the process. We're glad you walked away with a new car you're happy with.
Best regards,
The Lendward Team
The staff were very friendly and…
The staff were very friendly and helpful. They got use into our truck with ease. Thank you Crain Ford and all who helped!
March 11, 2024
Unprompted review
Reply from Lendward
Dear Roxanne,
Thank you for your kind words! We're delighted to hear that our friendly and helpful staff made the process of getting into your truck easy and enjoyable. Your appreciation means a lot to us.
Best regards,
The Lendward Team
THANKS MARCELA!
Wow. Marcela was fantastic!! Explained a lot of things to me that I was previously unaware of. Was very informative, and helped a ton!
March 7, 2024
Unprompted review
Reply from Lendward
Dear NJ,
Thank you for your wonderful feedback! We're thrilled to hear that Marcela was fantastic and provided you with the information you needed. Your appreciation means a lot to us.
Best regards,
The Lendward Team
Reply from Lendward
Dear Porchia Chele,
Thank you for your feedback! We're glad to hear that you found our service helpful.
Best regards,
The Lendward Team
All my questions were answered and very…
All my questions were answered and very helpful friendly
December 4, 2023
Unprompted review
Reply from Lendward
Dear Susan Voight,
Thank you for your kind words! We're delighted to hear that all your questions were answered and that you found our team helpful and friendly.
Best regards,
The Lendward Team
Victor and Daryl
Victor was very helpful setting everything up, and Daryl (not sure if I spelled that right) was very patient and helped me find just the right car
October 13, 2023
Unprompted review
Reply from Lendward
Dear Quinton Taylor,
Thank you for your review! We're delighted to hear that Victor and Daryl provided excellent assistance in setting everything up and helping you find the perfect car. Your feedback is greatly appreciated.
Best regards,
The Lendward Team
I’m so happy I went to Kia DTLA I was…
I’m so happy I went to Kia DTLA I was so please with the service I was given I would definitely recommend friends and family loving my new car thanks
September 29, 2023
Unprompted review
Reply from Lendward
Dear Tinisha,
We're thrilled to hear about your positive experience at Kia DTLA! Thank you for recommending us to your friends and family. Enjoy your new car!
Best regards,
The Lendward Team
Victor assisted me too notch!
Victor assisted me in coming up with a plan to either refinance or buy a new car and trade mine in. Very good communication from him and he answered all my questions.
September 22, 2023
Unprompted review
Reply from Lendward
Dear David Perez,
We're glad to hear that Victor provided you with top-notch assistance and helped you come up with a plan for refinancing or purchasing a new car. Thank you for sharing your positive experience!
Best regards,
The Lendward Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.