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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The user experience is frequently described as smooth and easy, with consumers noting efficiency and quick processes. However, some people were dissatisfied with the service and product, mentioning that the initial promises, particularly regarding loan termination or specific vehicle offers, did not materialize as expected. A few other people also felt that the company's process was confusing or a waste of time, with some dealerships not acknowledging the initial offers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, professionalism,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express satisfaction,... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional service,... See more

Product

Users describe ambiguous interactions with product. While many customers express happiness with their new car... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Based on these reviews

Rated 4 out of 5 stars

On a confusing day of buying a new car it straight forward and easier to navigate threw

Company replied

Rated 5 out of 5 stars

At Subaru of Fremont they didn’t make me feel like I couldn’t leave without buying a car. I am so happy to be part Subaru of Fremont! They went above and beyond to make sure I was satisfied with my ch... See more

Company replied

Rated 5 out of 5 stars

I had a good buying experience.And was very comfortable with my purchase didn’t feel pushed into anything in any kind of way.Also the sales representative was very helpful! All in all I am excited it... See more

Company replied

Rated 5 out of 5 stars

It was a very straightforward process and if it were not for the letter from Mayra we may never have gotten into a pre-owned 2023 Mazda CX5. Working with Moe and Hash at the dealership was a pleasure... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Along with our partners, we help you move forward with the best loan and the best car. Founded in 2015, Lendward is managed by a team of experts with decades of experience in the auto loan industry. Our foremost concerns are customer service, ensuring that the process goes smoothly, and getting our customers loans that don't break their budgets. We help get you the best deal possible on a new loan, or get out from under a burdensome existing loan with a refinance. We find you the car you want within your financial parameters. Our charter is to provide a quality experience for our customers when they purchase an automobile and work with a reputable dealership to secure financing and the car of your dreams. We work directly with an extensive network of leading car dealers nationwide that provide exceptional service. Our courteous, professional customer service representatives do not work on commission, and we require that they all have prior lending experience. Most importantly, the people at Lendward care. We know our business depends upon each customer having a favorable experience.


Contact info

4.2

Great

TrustScore 4 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with my experience the…

I am very happy with my experience the were very nice we’re not pushy at all I would recommend any one that is looking to buy a vehicle to go tri Lakes motors in Branson, Missouri.

September 2, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Tichia Ortega,

We're delighted to hear about your positive experience at Tri Lakes Motors in Branson, Missouri. It's wonderful to know that the team was friendly and not pushy. Thank you for recommending them!

Best regards,
The Lendward Team

Rated 5 out of 5 stars

Pleasant experience

It was my first time to ever trade a vehicle I went to All Star Dodge and I had no clue what to expect. I was met by a guy named Ryan who was extremely helpful asked what I was interested in and I told him a sports car he pointed me to the direction of a 2023 challenger. I was telling myself "ain't no way I'm gonna be able to leave here with that" fast forward a bit I test drive the car and fell in love with it. A gentleman named Fonzie helped me understand the process and made me feel a lot better about the trade very enthusiastic and funny guy. They made sure I came out of that place a happy camper. Very nice people I liked the environment and the whole process was not stressful at all. It was a very pleasant experience at All Star Dodge Ram Jeep Fiat Amarillo TX!!

August 19, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear David, Munoz

We're thrilled to hear about your pleasant experience at All Star Dodge Ram Jeep Fiat in Amarillo, TX! It sounds like Ryan and Fonzie provided exceptional service and made sure you left happy. Thank you for sharing your positive feedback with us!

Best regards,
The Lendward Team

Rated 5 out of 5 stars

Had initial plan to go to another…

Had initial plan to go to another dealership, but reveived recommendation from Victor at Lendward to visit Premier Dodge in Buena Park. Glad i took his advise. Location was easy to access. With a specific model in mind, Ozzy listened to what i wanted and even went out of his way to go get the vehicle i wanted from another location instead of pushing inventory in stock. The finance side with another very personable Ozzy went as smooth as it could be. There was no overwhelming sales pitch for add ons other than the items that would really benefit my interest and the process was quick and efficient. Great service was followed by a great vehicle purchase. Very satisfied.

July 23, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Keith,

Thank you for choosing Lendward and for sharing your experience with us! We're thrilled to hear that Victor's recommendation led you to Premier Dodge in Buena Park, where Ozzy and the team provided exceptional service. It's great to know that you found the process smooth, efficient, and tailored to your needs. We appreciate your business and look forward to serving you again in the future!

Best regards,
The Lendward Team

Rated 5 out of 5 stars

Henry was awesome!

Henry, our salesman, was awesome! He understood exactly what we were looking for and found our vehicle. He sure was a people person with a good sense of humor. The Gentleman who did our financing was great too! I would definately recommend Galeana.

July 15, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Sue,

Thank you for sharing your positive experience with Henry and our team at Galeana! We're delighted to hear that Henry understood your needs and provided excellent service. It's wonderful to know that you had a pleasant experience with our financing team as well. We appreciate your recommendation and look forward to serving you again in the future.

Best regards,
The Lendward Team

Rated 5 out of 5 stars

Thank you Jesse and Doug for your help…

Thank you Jesse and Doug for your help in getting me into my Kia Sorrento. Very one at Moss Brothers was very friendly. You answered all my questions. Got me a great deal!

July 6, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Judith,

Thank you for your kind words! We're thrilled to hear that Jesse, Doug, and the rest of the Moss Brothers team provided excellent service and helped you find the perfect Kia Sorrento. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!

Best regards,
The Lendward Team

Rated 5 out of 5 stars

My experience was great I was able to…

My experience was great I was able to purchase a 2023 Kia forte my wife love the car and I really appreciate landmark for assisting me with the purchase of my new vehicle. Thank you very much love Mark your great company and I really appreciate the experience.

June 17, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Leo,

Thank you for sharing your positive experience! We're delighted to hear that you had a great time purchasing your 2023 Kia Forte at Landmark. It's fantastic that your wife loves the car, and we're glad we could assist you throughout the process. If you ever need anything else, don't hesitate to reach out. Enjoy your new vehicle!

Warm regards,
The Lendward Team

Rated 5 out of 5 stars

Tracy Volkswagen only gave me two…

Tracy Volkswagen frist time around was rough got pressure by the finance guy and Steve ... Some cool I believe jhon helped us he didn't pee around the bush super nice gave us informed on the cars and was a great experience 2nf time around

February 27, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Nickoles,

We're sorry to hear about your initial experience at Tracy Volkswagen. We always aim to provide a smooth and pressure-free environment for our customers. However, we're glad to hear that your second visit was more positive and that John was able to assist you effectively. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
The Lendward Team

Rated 5 out of 5 stars

Everything went very smooth and…

Everything went very smooth and everyone was very nice.

May 13, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Darlene,

Thank you for your kind words! We're thrilled to hear that your experience with us went smoothly and that our team provided excellent service. If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your business!

Best regards,
The Lendward Team

Rated 5 out of 5 stars

Knowing that something can be done with…

Knowing that something can be done with getting a car before I even went to the dealership made the situation alot better

May 20, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear Richard,

We're delighted to hear that you found our services helpful even before visiting the dealership! It's our goal to make the car-buying process as smooth and stress-free as possible for our customers. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!

Best regards, The Lendward Team

Rated 5 out of 5 stars

All I can say is WOWW. Just wonderful!

All I can say is WOWWWWW…
Today I went in with little to no hope of getting a vehicle….
And left out with a certified vehicle that I truly adore! lenward was aware of my situation and reassured me that I was going to leave with a vehicle today. They did not disappoint. I was skeptical due to all other dealerships giving me high hopes only to turn me away from getting a vehicle of my choice in the past. And they came and delivered! Thank you for the opportunity I really appreciate it!

May 17, 2023
Unprompted review
Lendward logo

Reply from Lendward

Dear NellyRoberts,

Thank you for sharing your experience with us! We're thrilled to hear that we could exceed your expectations and provide you with a certified vehicle that you adore. At Lendward, we're committed to helping our customers find the perfect vehicle, regardless of their situation. If you have any further questions or need assistance, please feel free to reach out. We appreciate your trust in us!

Best regards,
The Lendward Team

Rated 5 out of 5 stars

Victor did a great job.

I am genuinely pleased with my conversation with Victor. He worked above and beyond my expectations. He thoroughly informed me on all my inquiries. I had absolutely no feelings of being pushed on offers. Most impressively, i am not a customer. Victor was this helpful regardless of the high possibility i was window shopping. Victor left me with a very positive impression of Lendward as a whole. I would highly recommend Lendward to anyone. Thank you, and awesome job Victor.

Ps give him a raise, Hes a strong asset for Lendward.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

I want to Thank Gerald Kia

I want to Thank Gerald Kia, the experience I had was phenomenal. First of all I received a call from Victor and explained my situation, he assured me they would be able to assist. I showed up was greeted by Sergio and he got everything in motion. I will most definitely recommend Gerald Kia for you next car purchase. Hands down a great experience. If all transactions could only be this way!

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

I had a real great experience over the…

I had a real great experience over the phone talking with Marcela… she answered every question that I was looking for very polite, very professional and very friendly over the phone not rushing me listening to what I had to say and her opinion meant a lot to me ….thank you for the phone call and thank you for allowing me to have a great experience.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

God blessed me with a new SUV I’m over…

God blessed me with a new SUV I'm over joyed with happiness and Chris was extremely good to me he is my angel from heaven he made sure he helped me get out of my old broken down car into something new my first time in life thank you so much. They was awesome at what they do here at Chevy. The staff was kind and helpful with all smiles. It felt warm and welcoming.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

I enjoyed the visit

I enjoyed the visit. I didn’t think I would be able to get a car with the trade in I had but they found a way to make it work and I’m satisfied .

February 20, 2023
Unprompted review

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