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lens.me Reviews 3,662

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TrustScore 4.5 out of 5

4.3

Cosmetics Store
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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, particularly the contact lenses, noting their comfort and natural appearance. The delivery service is frequently highlighted as fast and reliable, even for international orders, with many appreciating the thoughtful and secure packaging, often including free gifts. Reviewers also commend the exceptional customer service, describing it as proactive, responsive, and helpful in resolving issues and providing guidance. However, some people were dissatisfied with certain aspects. A few customers reported issues with specific lens brands causing discomfort, blurriness, or even eye infections. There were also instances where the color of the lenses did not match the website's depiction, or where delivery times were unexpectedly long due to shipping company issues, despite expedited shipping being paid for. A small number of reviewers also mentioned difficulties with returns due to the company's location.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the high quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the extremely fast... See more

Quality

People report positive experiences with quality. Many customers praise the good quality, comfort, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and helpful... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more

Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Blurry lenses lenses can't get refund avoid.

Wow. I bought some lenses as my usual company who were great stopped stocking them. I onky read the reviews after I bought it which was my fault. I saw it as a professional one site so the bad review didn't cross my mind. I recieved the lenses in good time it just Ike other reviews they were blurry. Customer services respond once or twice a week. Bad service. Avoid

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I had bought contact lenses from…

I had bought contact lenses from lens.me for many years now and I am so thankful for their extremely fast and reliable delivery and their fantastic customer service. I also appreciate the free gift that I got from them with every delivery through the years. They are a truly fantastic💞 trustworthy company and I highly highly recommend them always

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch

Service is fast and quality is Excellent. I have ordered from them 3 times and I'm very disappointed.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT RECCOMEND

DO NOT RECCOMEND. Completely false advertisement. Lenses I bought were completely opaque could not see anything at all, essentially blind. Asked for a refund and denied.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using this company for a…

I have been using this company for a few years now and they are amazing! Communication is excellent and products are top of the range! They are so great, fast shipping and packaged well! Highly recommend them to anyone

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

These are better than the other ones I…

These are better than the other ones I ordered the fresh look hazel color is no longer being sold and it was hard to get the same look with some of the other hazels but the new Bella are nice and comfortable and lens.me is always great with shipping and great deals you have a long time customer here

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

I’m really disappointed with these…

I’m really disappointed with these lenses. For the excessive price, the quality is just not there. The lenses are very thick and uncomfortable to wear. Also, the color shown on the website does not match the real product. Overall, I’m very dissatisfied.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. I’ve been a customer for almost 10 years. I had a problem once with a package not coming on time. And lens me sent me a pair for free via express mail. Very happy customer. Go customer service, always discount codes and great products 👍

August 21, 2025
Unprompted review

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