I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.
Contact info
Gold and Diamond Park, Building No. 3, Ground Floor, Sheikh Zayed Road, Dubai, U.A.E.
- + 971 4 379 1791
- contact@lens.me
- lens.me
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very pleased with the speed of…
I was very pleased with the speed of shipping;
however one of the lenses has already broken.
I will buy another brand of contact lenses again.
I love lens.me
I love lens.me! Shipping is so fast! I got everything I ordered and the colored contact look fabulous in my eyes! Compliments all day!
Happy Bunny
Quick, easy, exactly as described happy with my purchase and would definitely buy again
Presented beautifully
Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful
I’ve been ordering from here for years…
I’ve been ordering from here for years and they keep shipping faster and the quality has always been great. Only once did I have an issue with a lens and they sent me a replacement.
Simple ordering process and shipping…
Simple ordering process and shipping was faster than expected
Easy to order
Easy to order, shipped and delivered in a timely fashion. So far I am loving the contacts.
Eye infección
I’ve bough their contacts multiple times (solotica ). And is been great till this last time . I decided to order the Bella brand well they gave me an eye infection and you see blurry . Idk if it the brand or their defective . I reached out to costumer service multiple times and I’ve just gotten ignore . That’s how they treat their faithful costumers .
So many compliments
They look so real! Did u always have blue eyes? People love them! They are so easy to use! I'll definitely be getting a different color to try.
GAVE ME AN EYE INFECTION TWICE
I've purchased lenses here twice and both time they gave me an eye infection. Customer service was ridiculous. I don't recommend them.
Emphasizing the Customer Loyalty and Betrayal
For over five years, I've been a dedicated Lensme customer, even recommending them to many and showcasing their products on social media. My recent purchase of Anesthesia Anesthetic Fonesta lenses, however, was a complete letdown. Not only was the color different than expected, but the lenses blurred my vision after just a few hours. What's worse is the abysmal customer service I received. It took weeks to get a response, and after jumping through hoops (including destroying the defective lenses), my reasonable request for a replacement pair of my trusted Bella Elite Emerald Green lenses was denied. This complete lack of support for a loyal customer is shocking and frankly, feels like a betrayal. I'll be taking my business to Bella Elite directly and can no longer recommend Lensme.
Easy to place the order and good quality contacts
Ordered a second pair of contacts. It was easy to place the order and kept notifying me of status at every step.
True to Your Word!
I just wanted to say, I've been shopping with Lens.Me for a few years now, and you guys are WONDERFUL! I made the mistake of ordering some lenses from a different company because they were MUCH cheaper, but "you get what you pay for". The lenses (while they had a brand name) were an inferior lens, and while wearing them, made my eyesight worse. They were terrible. I will NEVER make that mistake again. Your lenses are always true to the name and a MUCH better product! Thank you for staying consistent and keeping my vision clear! THANK YOU!!!
I received my lenses quickly and in…
I received my lenses quickly and in safely packaged containers.
Reliable company excellent products highly recommended …
I am so very impressed by your amazing customer service and trusted communication although I am in Canada ; you provided excellent honest Communication reliable service and pristine products and classy gift packaging simply wow ! Will be back to order again 🙏Rola yassine
Great customer service went over and…
Great customer service went over and beyond to make sure my package was received. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








