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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, particularly the contact lenses, noting their comfort and natural appearance. The delivery service is frequently highlighted as fast and reliable, even for international orders, with many appreciating the thoughtful and secure packaging, often including free gifts. Reviewers also commend the exceptional customer service, describing it as proactive, responsive, and helpful in resolving issues and providing guidance. However, some people were dissatisfied with certain aspects. A few customers reported issues with specific lens brands causing discomfort, blurriness, or even eye infections. There were also instances where the color of the lenses did not match the website's depiction, or where delivery times were unexpectedly long due to shipping company issues, despite expedited shipping being paid for. A small number of reviewers also mentioned difficulties with returns due to the company's location.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the high quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the extremely fast... See more

Quality

People report positive experiences with quality. Many customers praise the good quality, comfort, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and helpful... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love lens.me

I love lens.me! Shipping is so fast! I got everything I ordered and the colored contact look fabulous in my eyes! Compliments all day!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Bunny

Quick, easy, exactly as described happy with my purchase and would definitely buy again

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Presented beautifully

Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

Eye infección

I’ve bough their contacts multiple times (solotica ). And is been great till this last time . I decided to order the Bella brand well they gave me an eye infection and you see blurry . Idk if it the brand or their defective . I reached out to costumer service multiple times and I’ve just gotten ignore . That’s how they treat their faithful costumers .

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Emphasizing the Customer Loyalty and Betrayal

For over five years, I've been a dedicated Lensme customer, even recommending them to many and showcasing their products on social media. My recent purchase of Anesthesia Anesthetic Fonesta lenses, however, was a complete letdown. Not only was the color different than expected, but the lenses blurred my vision after just a few hours. What's worse is the abysmal customer service I received. It took weeks to get a response, and after jumping through hoops (including destroying the defective lenses), my reasonable request for a replacement pair of my trusted Bella Elite Emerald Green lenses was denied. This complete lack of support for a loyal customer is shocking and frankly, feels like a betrayal. I'll be taking my business to Bella Elite directly and can no longer recommend Lensme.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

True to Your Word!

I just wanted to say, I've been shopping with Lens.Me for a few years now, and you guys are WONDERFUL! I made the mistake of ordering some lenses from a different company because they were MUCH cheaper, but "you get what you pay for". The lenses (while they had a brand name) were an inferior lens, and while wearing them, made my eyesight worse. They were terrible. I will NEVER make that mistake again. Your lenses are always true to the name and a MUCH better product! Thank you for staying consistent and keeping my vision clear! THANK YOU!!!

April 22, 2025
Unprompted review

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