Ordered contact lenses on 26th March, still haven't arrived. They claim 5 - 10 days delivery timeframe with an ETA if this changes. On March 31st they messaged it would be another 5-10 days yet still... See more
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Regularly order my contact lenses through lenses direct. They are so much cheaper than the big optometrist and love their service. If I could give 10/5 I would. I have recommended so many of my family... See more
They sent the wrong prescription of my contact lenses. They asked me to send the lenses back and will send me the replacement. 1 Week later still not recived anything and customer service just play... See more
I love using these guys. Bought multiple prescription glasses and sunglasses from them and the service was amazing every time. Their prices are fair and delivery is very fast. Highly recommend
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Great service
I love using these guys. Bought multiple prescription glasses and sunglasses from them and the service was amazing every time. Their prices are fair and delivery is very fast. Highly recommend
Can't claim health fund
Just be careful when you purchase because they don't send out invoices that you can claim on your health fund.
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