Lensmart Reviews 

11,026
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, stylish designs, and comfortable fit of the glasses, often noting the excellent value for money. Many people highlight the accuracy of their prescriptions and the wide variety of frames available. Reviewers frequently commend the customer service for being responsive, helpful, and efficient in addressing inquiries and resolving issues, making the overall ordering process smooth and easy. However, some customers also noted issues with order fulfillment, such as delayed deliveries, lost packages, or frames being out of stock after ordering. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, like receiving glasses with incorrect prescriptions or damaged frames.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, style,... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent craftsmanship,... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process quick, easy, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my Lensmart glasses! They fit perfectly and feel so comfortable. What makes them even better is how versatile they are, I can wear any pair with any outfit, and they always look styl... See more

Company replied

Rated 5 out of 5 stars

The Aliana glasses are simply amazing. I absolutely love the beautiful details and the elegant, sophisticated design. Finally, I have a pair of glasses that actually stays on my face instead of cons... See more

Company replied

Rated 5 out of 5 stars

I reached out because I needed my order number to track my order, I deleted it by mistake. They were very efficient and responded within 8 hrs, they also notice I was missing my PD info and my acct w... See more

Company replied

Rated 5 out of 5 stars

I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15... See more

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(11,026)

4,215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very satisfied with my experience…

I am very satisfied with my experience with Lensmart. The glasses are beautiful, the prices are excellent, and the customer service exceeded my expectations. They were friendly, responsive and genuinely cared about my satisfaction. Thanks to their help, I now have lenses that are incredibly thin and lightweight. I will definitely order from Lensmart again. Highly recommended!

July 11, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Customer service was really great

Customer service was really great. I had used an old prescription and they were really accommodating and helped me change my order with the correct prescription. I truly appreciated their help and was not like other companies who would have said "I'm sorry, there's nothing we can do about it". It was my mistake and yet, they were very patient with me and made things right. Can't wait for my pair of glasses to arrive!

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Affordable & Great Quality

I love my Brok Glasses! They are affordable and I've only had them for on day and already got a compliment from them! I would absolutely recommend buy these.

July 10, 2026
Unprompted review
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Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Excellent Quality

Once i opened the glasses case , i could feel by the weight of the glasses that they were great quality. It doesn’t feel cheap , it doesn’t look cheap either. Absolutely great quality !

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Excellent Service

I recently placed another order with Lensmart, which is probably my fifth order to date, and I would like to express my sincere satisfaction with their service.

There was an issue with the eye test I submitted, but the communication throughout the process was outstanding. The team kept me informed every step of the way and provided consistent feedback until the matter was resolved. Their professionalism and commitment to customer service were truly impressive.

From placing the order to receiving delivery, my experience with Lensmart has always been excellent. The ordering process is simple, delivery is reliable, and the customer support is exceptional.

I will continue to buy from Lensmart and highly recommend them to anyone looking for quality eyewear and outstanding servic.

Lensmart Supporter from South Africa

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

My New Favorite Glasses!

I have been loving my new pairs of glasses from Lensmart. They fit very well and the frames are very cute. I really like how they have my prescription and are perfect for my everyday routine.

June 26, 2026
Unprompted review
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Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Yay new glasses home

Omg I am beyond thrilled to have my new glasses! I use progressives and super happy with the quality as well as the quality for progressives!!! I’ve been in a hunt and finally found my new glasses home!!! 10/10 baby

July 6, 2026
Unprompted review
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Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

The glasses are beautiful

The glasses are beautiful, and really good quality. Everything is better then i expected.

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

I am in love with the glasses

I am in love with the glasses, i have 2 and both are very nice cool and comfortable..❤️✨

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Top customer service!

I bought a fab pair of prescription sunglasses a few months ago, they were perfect! The prescription was spot on and they were delivered in good time. Really happy with them. Unfortunately the frame split, I was so disappointed as I really liked them so I contacted Lensmart via Messenger.They genuinely couldn’t have been more helpful! They responded quickly and professionally and within a day they offered to replace them for me. What makes a company stand out for me is customer service and they have definitely done that. Would I use them again? 100% yes! Any worries I had about using an online glasses service have been allayed. Great glasses and great customer service.

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Outstanding Customer Service

I would like to highlight Lensmart’s outstanding customer service. I ordered four pairs of glasses to be shipped directly to Costa Rica. Unfortunately, due to an issue with the local postal service, the package could not be delivered and I never received my order.

I contacted Lensmart’s customer support team, and from the very beginning they were kind, responsive, and professional. They replied promptly to my messages, carefully confirmed all the necessary information, and, without any hassle, arranged to send a replacement order.

I am still waiting for the new glasses to arrive, but their customer service has already exceeded my expectations. It is very reassuring to buy from a company that truly stands behind its customers when unexpected issues arise.

I highly recommend Lensmart for their excellent customer service, professionalism, and commitment to customer satisfaction.

June 1, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

I love the fit of the frames and the…

I love the fit of the frames and the frame color ! Also customer service was great prescription was also easy to send in

July 7, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Lensmart 5 star review

From the initial order Lensmart have been excellent in their responses and communication. Even after I had to make changes to my order, Lensmart were quick to respond and very helpful.
I look forward to receiving my order as I am sure Lensmart will continue their high standards upto the point of delivery

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Customer service is great!

Customer service was great! I had a problem with my order which was my falut- I chose wrong type of lenses for my glasses. I wrote to lensmart support, they answered ASAP and help me with solving my probem. Moreover, I mentioned that I forgot to use promo code, they offered to use it additionaly and after I recieve my order, they will give my saved money back to my bank account. I am satisfied☺️

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Customer service is very good.

Customer service is very good.
Very helpful.
Glasses are good.
Recommended.

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Your glasses is amazing

Your glasses is amazing , orders don’t ake
Long , I like the style and the quality 🥰

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

My go to for cute prescription lenses

I’ve been buying glasses for them for years and love them so much! I recently stepped on my favorite pair and reordered because they’re also my most comfortable glasses I own! They make inputting and saving your prescription super easy too :)

July 8, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Oh my God I love my glasses so much

Oh my God I love my glasses so much , this is my first time getting glasses that fit my face perfectly.Those frames 🔥! Lensmart glasses are insanely gorgeous and I got my order within 7days .

July 8, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Ordering from Lensmart was easy

Ordering from Lensmart was easy and efficient and working with their customer service to get my questions answered was quick and their staff were very nice and helpful. They were very knowledgable and patient to make sure my order was correct for my prescription glasses. Great experience.

July 7, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 2 out of 5 stars

I have ordered from similar companies…

I have ordered from similar companies and never had an issue. I ordered from Lensmart , 2 pairs, same frames, Sames prescription. Only difference is one pair had a tint. This pair prescription is off and not wearable.

There is NO fix for their mistake , without me paying more money. The process has been drawn out and there responses have been to ask for just one more thing. Never a solution.

I will not order from this company again.
Zeelool, Zenni, wherelight, Clearly are all better options.

July 8, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. We are actively trying to find the reason why you can't see clearly. If you don't want to make any adjustments, we can process a refund for you according to our policy. Would you like that? We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.

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