I absolutely love my Lensmart glasses! They fit perfectly and feel so comfortable. What makes them even better is how versatile they are, I can wear any pair with any outfit, and they always look styl... See more
Company replied
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Review summary
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The Aliana glasses are simply amazing. I absolutely love the beautiful details and the elegant, sophisticated design. Finally, I have a pair of glasses that actually stays on my face instead of cons... See more
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I reached out because I needed my order number to track my order, I deleted it by mistake. They were very efficient and responded within 8 hrs, they also notice I was missing my PD info and my acct w... See more
Company replied
I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15... See more
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Company details
Written by the company
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Contact info
5636 birchbay ct. Rancho Cucamonga ca , 91737, Rancho Cucamonga, United States
- 1(678) 664-9621
- cs@lensmartonline.com
- lensmartonline.com
4.6
Excellent
11K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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So affordable and the cutest styles!
So affordable and the cutest styles!! The quality of the glasses are awesome and I’ve received so many compliments!
July 5, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Very fast delivery and beautiful …
Very fast delivery and beautiful and affordable products.
June 17, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Truly amazing sunglasses for that price…
Truly amazing sunglasses for that price range. Beautiful designs for everyone, high quality and affordable prices. I went to vacation for 7 days and only wore them.
July 4, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
The best⭐️⭐️⭐️⭐️⭐️
Lensmart offer stylish frames and excellent quality at a low cost. Their customer service is exceptional. Looking forward to order again, would definitely recommend!
July 4, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I just received my 3rd order with …
I just received my 3rd order with Lensmart and I am never disappointed. The lenses are spot on. I can see clearly. The frames are beautiful and of good quality. It feels so light and good. I have added a few more frames to my wishlist because I will definitely be buying more.
June 23, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Highly recommended
Hi I placed an order for 4 glasses and i needed to make some changes. The response from the company was immediate and very helpful. I have ordered from Lensmart before and i was very happy with the service. That is why I decided to return again.
July 3, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Good Company Despite the Hassle
The frames I bought were too big, which was a bummer because they were super cute. I returned them and chose a different frame, which I thought would fit me; however, they were too small to fit my lenses. That sucked. I decided to get a refund instead. The whole process was a hassle. It totally was, but the company is a good one, and that's why I'm giving them 5 stars.
June 5, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Excellent selection at affordable prices!
I was surprised at the very affordable prices and wide selection of glasses to everyone's taste and style. The order didn't take long to ship and the glasses were all packaged very well. Each comes with its own cleaning cloth and case.
July 2, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Completely useless progressives
The PD was missing from my prescription. Instead of contacting me they guessed the measurement which resulted in progressive glasses that are completely useless to me. About 20 emails later, no refund offered and they are offering to “fix” them for $72usd which is more than I paid for the 1st pair. Too risky, choose local where you have some comeback if the lenses aren’t right for you. Not worth the saving! So much time wasted.
June 12, 2026
Unprompted review
Reply from Lensmart
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
communication and quality
They have a great communications with customers and quality of the classes is beyond expectations.
July 2, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I was completely satisfied
I was completely satisfied; the customer service staff were helpful and personable.
July 2, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Great service
June 25, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
The customer service was great
The customer service was great! I had issues with a pair of glasses that I received and when I contacted customer support they were very helpful in fixing the issue. The communication was great and they were very responsive. The glasses were also otherwise very nice and I would recommend!
July 1, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I ordered Imani and Karly frames
I ordered Imani and Karly frames, prescription is the right one. I can see well in my glasses and I love them. Can’t wait for Namibia to be on the list again so I order more of them😍.
July 1, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Absolutely love these glasses
Absolutely love these glasses! They fit perfectly the quality exceeded my expectations and the lenses are crystal clear. Stylish, comfortable, and affordable!!
June 25, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
I have a very strong prescription with…
I have a very strong prescription with progressive added, so I started with trying 1 pair of glasses first. They were perfect and I love them! So I ordered 2 more! 1 pair was perfect! And 1 pair didnt fit very well. With communication over email and trying to make them straight, it just didnt work. And they sent me a new pair without the hassle of sending the other pair back! I will totally be ordereding agin! Thank you so much to everyone one involved, buying glasses is a big deal for me as I have wore them since I was 6 and now 54, that is alot of years with the buying struggle! After all glasses are the accessories for the face!!
June 2, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Really recommend buying
Really recommend buying from their website especially because you can try the glasses on virtually (and that really help) I was really surprised by the large selection of choices there is for any age and gender. Once arrived the glasses are of great quality and very comfortable to wear. All glasses come with a cleaning cloth and a hard case to carry them in.
June 29, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Avoid this company if you rely on your…
Avoid this company if you rely on your glasses for everyday vision.
This has been one of the most frustrating online shopping experiences I have ever had.
I waited approximately a month for my prescription glasses to arrive, only to discover that they had been manufactured using the wrong prescription. The manufacturing slip included with my order did not match the prescription I submitted.
I immediately contacted Lensmart and spent the next two to three weeks sending emails, attaching evidence, and explaining the issue over and over again. Instead of reviewing the evidence I had already provided, I received generic responses that completely ignored the actual problem. My questions went unanswered, and I repeatedly had to explain the same issue.
At one point I was asked to record and send a video, despite already providing the manufacturing slip that came with the glasses. I also received contradictory responses about the prescription used, yet nobody addressed the discrepancy shown in the documentation I had submitted.
To make matters worse, the only solution eventually offered was a refund for the frame only, while I was expected to absorb the cost of lenses that were manufactured incorrectly.
This has left me without usable glasses for weeks. My vision has worsened during the time I have been waiting for a proper resolution, and I have had to spend nearly two months dealing with delays, incorrect glasses, and poor customer service instead of being able to see properly.
Prescription glasses are not a fashion accessory they are a medical necessity for many people. Based on my experience, I have no confidence in Lensmart’s quality control or customer service, and I would not recommend ordering prescription glasses from them.
Update: Lensmart requested my order number in response to this review. My order number is C26060654535651780. I look forward to a resolution based on the documentation already provided.
July 1, 2026
Unprompted review
Reply from Lensmart
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
We apologize, we noticed you have two orders. Our customer service confirmed the order that was delivered first. Is the issue with the order that was delivered later? We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Excellent quality
The glasses had my prescription and were in perfect condition. I loved the different colors to choose from and the styles. arrived earlier than expected. definitely would purchase again!
June 28, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
They have a nice selection and the…
They have a nice selection and the price prices are good. Placed an order and never received glasses. Was told to go on some website that handles the packages and basically had a bot resending me the same form to submit over and over but the form didn’t work. Anytime I hit the return button nothing would happen. Feeling like I’ve been scammed.
May 20, 2026
Unprompted review
Reply from Lensmart
We are truly sorry to hear about the issue with your glasses.
We noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan.Based on the information we have, your package now meets the criteria to file a claim. You can easily do this by following the instructions in the email you received from Seel when you placed your order.If you're unable to locate that email, don't worry—you can also file your claim directly through the following link: https://resolve.seel.com
Should you need any additional assistance or have further questions, please do not hesitate to reach out to us. We're always here to help and ensure your complete satisfaction.
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