the first lens in the package was damaged, I had to throw it away immediately, I hadn't seen anything like that from another seller and I bought it here for the first time. I don't know what it will b... See more
Company replied
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See what reviewers are saying
Buying process was smooth. Site is clear and well structured. The shipping information and updates were a bit delayed but still a great experience.
I got my contact lenses here. The consultation with Mr. Dick van Rij was professional and the delivery was quick. Recommend their service.
Because the company supported me when there was a delay in the stock of the selected contact lenses brand.
Company details
Written by the company
LensOnline is de grootste online aanbieder van contactlenzen en andere oogzorgproducten van de Benelux. LensOnline werkt samen met meer dan 150 opticiens doorheen België en Nederland en biedt alle contactlensmerken aan tegen voordelige prijzen. LensOnline is er in iedere fase van het leven bij ter begeleiding doorheen de visuele reis van de mens d.m.v. hoogwaardige service en een specialistische aanpak op maat. Zo zorgen we ervoor dat niemand iets van het leven hoeft te missen. We geloven in een wereld waarin iedereen onbelemmerd en zonder visuele grenzen kan doen wat hij wil. We helpen iedereen die nood heeft aan een kijkoplossing bij het vinden van de perfecte lens, passend bij zijn of haar levensstijl. Hiervoor ontwikkelden we een state-of-the-art platform waardoor we onze oogzorgprofessionals ontzorgen op het gebied van administratie, logistiek en marketing. Want wij geloven sterk in de kracht van het vakmanschap van de lokale oogzorgprofessional met de ongedwongenheid van online. Een platform dat snel, gebruiksvriendelijk en zo ingericht is dat onze klanten profiteren van deskundige service, professioneel advies van onze oogzorprofessionals en het gemak van online bestellen.
Direct contactlenzen bestellen?
Written by the company
LensOnline
Online contactlenzen kopen maar het fysieke contact en oogcontrole houden?
Veilig kopen, snelle levering en alle grote merken of service van een opticien in de buurt! GRATIS levering bij jouw LensOnline opticien of gemakkelijk bezorgd op een door jou gekozen adres.
Contact info
Aert van Nesstraat 45 , 3012 CA, Rotterdam, Netherlands
- 085-4874300
- info@lensonline.nl
- lensonline.nl
4.1
Great
6K reviews
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Superlenzen en snelle levering
May 28, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Too long delivery time
I am still waiting for the delivery of the lenses I order on 01 December 2023.
December 1, 2023
Reply from LensOnline.nl
Hello,
Thank you for your feedback.
The lenses you ordered are old lenses.
This is why the delivery takes longer than you're used to.
Our customer service has already contacted you and ordered a different brand of lenses.
You can expect that order during this week.
Kind regards,
blurry
Hi, unfortunately, this time, I bought the monthly lenses, and the right lens, which has a number of 5.30, doesn't function properly, and I see everything blurry with those eyes. I hope you will help me
shadi
November 13, 2023
Reply from LensOnline.nl
Best,
Thank you for your message.
Customer service will contact you via email.
Quality check-up and quick delivery
I got my contact lenses here. The consultation with Mr. Dick van Rij was professional and the delivery was quick. Recommend their service.
November 24, 2023
Dick van Rij is TOP
November 22, 2023
De service is super!!
September 9, 2023
Never listen to customers requests
I have been a customer now for two years and with every email I ask you to speak in english. Your company fail this, time after time, despite my consistent request to amend this. Please stop sending me mails as you cannot comply to a simple request. This is now irritating and totally unprofessional from you
September 1, 2023
Reply from LensOnline.nl
Hello
Thank you for your feedback.
The language has already been changed to English by a colleague.
We are sorry to hear that you were still receiving foreign-language emails.
We are deleting all mails to you.
Have a nice day,
Super service!
March 13, 2023
Fast and easy!
December 14, 2022
A very supportive company.
Because the company supported me when there was a delay in the stock of the selected contact lenses brand.
November 5, 2022
Top service!
November 18, 2022
Super goede services
October 10, 2022
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