LensPimp Reviews 283

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This was my first time renting a lens and the service was great. I ordered on a Wednesday afternoon for the weekend, it arrived by Friday lunch time and was able to use the lens all weekend. I o... See more

Rated 5 out of 5 stars

LensPimp is one of the most professional camera hires I've ever worked with. Adham is extremely reliable, honest and sensitive. He has catered to all our requests and always goes the extra mile t... See more

Rated 5 out of 5 stars

Hired multiple lenses from Lens Pimp and wouldn't go anywhere else. Gear is always in perfect condition and packages always arrive in time. Friendly service, always a pleasure talking to Adham who goe... See more

Company replied

Rated 5 out of 5 stars

Top service - I've used a number of camera hire companies in the past and have been disappointed so many times. I came across LenPimp through a Google search and have used these guys for lens hire on... See more

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4.9

Excellent

TrustScore 5 out of 5

283 reviews

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Rated 5 out of 5 stars

Amazing service

Amazing service and would definitely recommend. Pricing is great I rented the Sony 100-400mm for 2 weeks for just over £200 and was so worth it.

Thanks Lenspimp

Dan

July 31, 2020
Unprompted review
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Reply from LensPimp

Thanks Dan, happy to help! :)

Rated 5 out of 5 stars

Great simple

Great simple, service.

July 27, 2020
Unprompted review
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Reply from LensPimp

Hi James, thank you were are happy to help :)

Rated 5 out of 5 stars

Absolutely fantastic.

Hired multiple lenses from Lens Pimp and wouldn't go anywhere else. Gear is always in perfect condition and packages always arrive in time. Friendly service, always a pleasure talking to Adham who goes above and beyond for his customers. Couldn't rate them higher.

July 19, 2020
Unprompted review
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Reply from LensPimp

Thank you Jay! Happy to help:)

Rated 5 out of 5 stars

A really quick and easy service

A really quick and easy service. We needed a telephoto lens for some architectural photography at short notice. Lens arrived next-day delivery, did everything we needed, then was picked up for return. Will be using LensPimp again!

July 14, 2020
Unprompted review
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Reply from LensPimp

Thank you Patrick! Much appreciated :)

Rated 5 out of 5 stars

Perfect service

Perfect service, communication was spot on. First time ordering from lens pimp and will definitely be using again! Spot on service

July 14, 2020
Unprompted review
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Reply from LensPimp

Thank you Des!! Happy to help :)

Rated 5 out of 5 stars

Great hire place, will definitely use again!

Great service and very prompt with arranging return on a Sunday. Lens was in excellent condition and really appreciate having a local supplier to be able to call upon, when needed. Will definitely use these guys again!

July 14, 2020
Unprompted review
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Reply from LensPimp

Thank you Adam, it's nice to see the locals :)

Rated 4 out of 5 stars

Almost perfect

From finding the lens I wanted to hire to it arriving service was excellent. Kept me informed of every stage with emails and phonecalls. When the lens arrived it was exactly as described and worked faultlessly throughout the hire period.

The only reason it's not a 5 star rating is having to pay for the return delivery which wasn't clearly stated until the final moments. Having said that though it wouldn't put me off using lenspimp again and again.

July 8, 2020
Unprompted review
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Reply from LensPimp

Hi, thank you for your review. A delivery and collection service is the default option on our system where we deliver and collect from yourself at the end of the hire you actively opted out of that and selected a Delivery only option when you booked the hire on our system, we are sorry that this was not clear enough we really appreciate your feedback and we will try and make it as clear as possible.

Rated 5 out of 5 stars

I trust this company to deliver.

This is the fourth time I have used LensPimp, and it will not be my last. Each time I have had perfect service, awesome quality of gear, and great communications. In a job where I am bound to an exact date, (quite often in a contract), I can trust this company to deliver.

July 7, 2020
Unprompted review
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Reply from LensPimp

Thank you Dave for the kind words, we are happy to help :)

Rated 5 out of 5 stars

I have used lenspimp on a number of…

I have used lenspimp on a number of occasions.
They are a great team and give an outstanding service. The products arrive safely packaged. Well labeled and in great condition.
They have never let me down. And I will continue to use their services and highly recommend them to anyone who needs a piece of camera gear, or just wanting to test something out before potentially buying and investing in it.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

As good as always

As good as always! Thank you Lens Pimp for your excellent service again.

June 23, 2020
Unprompted review
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Reply from LensPimp

Thank you Otto :)

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