Lenszone Reviews 40

So far customer service is shocking. I’ve been waiting g nearly 2 weeks now for my contact lens as going on holiday soon and still saying processing. There is no way to talk to someone and know I’ve seen the company is based in Birmingham I really haven’t got much trust. No reply from company. Won’t be coming back here again. Would like a refund and I’ll take my business elsewhere. The company runs from some dingy flat

Last year I left a 5 star rating because they were excellent. However, this time I looked at their website and they were more expensive than Alensa for both the lenses and delivery. I left a question for their chat and no one bothered to answer (last year it was within an hour). A good example of good ratings going to their head. I chose Alensa.

Order been waiting ages used live chat no one ever answered emailed on several occasions for updates nothing will never use them again.

Shoddy business with terrible customer service. Sent me 4 bottles of contact lens solution out of expiry date, and failed to reply to emails, and chatline requesting return and refund. I have been hanging on the telephone number given for 20 minutes and still no reply.
Furthermore, in latest communications I have been told that I will only receive full refund if I delete this review and write a new - and therefore fake -positive review.
I would strongly recommend avoiding this company. There are many other reputable and trustworthy suppliers of eyecare and I wish I had ordered elsewhere.

No information updates on my order and no one is responding to me I’ve paid for a 3 month supply and no one is answering me

I use lenszone all the time, they are realuable and efficient. Great service.

First order took a while to come because of Christmas post but Lenszone fully refunded me and I still got the lenses.
Comms were amazing all the way through.
I even had to exchange as I’d ordered wrong which they promptly corrected.
Amazing experience- defo use again.

Lovely people to deal with, I had an email to explain my lenses would take a little longer due to Xmas holidays totally understandable, they kept me informed through the process, and my lenses were sent on a 24 hour Royal Mail delivery with tracking, very nice company who I will definitely be using again for my contact lenses, can’t fault them! Thank you Lenszone, I can highly recommend them to anyone

I ordered on a Wednesday and it said delivery would be Saturday. Nothing came, I had to chase and send messages to see where my order was for them to update that there was a delay. It took me chasing this after the promised delivery date, for this update to come to me. Order arrived on the following Wednesday. Wouldn’t recommend or use again because a good company would have kept me updated that there was a problem. No faith in this company and they don’t appear to care about their customers. I thought it was a scam company.

I was a bit skeptical at the beginning because there was no parcel for days, and no contact from the support. However, once the support responded, my parcel was located and delivered. All sorted. Thank you, N. for your help.

3days from ordering and I had my lenses - awesome, helpful and rapid service.

Please read the reviews. They sent the wrong prescription lenses. I double-checked to make sure the error wasn’t on my part; if it was, then I’d pay the shipping, but I inputted the correct prescription. Now, they've failed to respond to my request to send a return shipping label. It's unreasonable to have the customer pay for their error.

I usually order from VisionDirect, but they were out of my lenses. I just wasted money but learned my lesson. Will wait until VisionDirect restocks. Please use caution.

Quick delivery, reasonable prices and able to purchase items which are not available in store.

Amazing service- unfortunately my lenses didn’t get delivered correctly and I called the next day and Ahmed organised new ones to be sent asap to a new address! Wonderful service, kind and warm voice on the end of the phone! Thankyou Ahmed and Lenszone.

Quick service, at a reasonable price.

Brilliant service yet again for my contact lenses. Arrived promptly. Had a discount code sent to me. Cheaper than anywhere else

My go to for contact lenses, easy to order , great customer service and on time delivery. Finally happy to have found an online contact lenses that meets all my needs!

Lenszone's prompt, efficient and courteous customer service is the best I have encountered in several decades of experience of dealing with numerous contact lens companies. Their prices are also very competitive. Highly recommended!

Fantastic customer service from the company regarding delivery. All queries were resolved quickly.

Ordered my lenses on 13/03 and they have been dispatched today 15/03 will arrive the day after, which is when exactly I need them. I’d spoke to customer service on phone as I was worried they might not arrive in time, assured me they were in stock and would be received by 16/03. Shame they don’t do next delivery but would use again as they let you use clearpay also which is great!