I have waited over a week to receive my lenses. No reply to my emails from Tipsa the courier service who did not deliver my lenses. I have waited all day for a reply from lentiamo to my many emails... See more
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Fast and Quality Service! Annielys was very responsive. I couldn’t receive my parcel due to issues with the delivery service in Spain, Tipsa, but she took the initiative to contact them so I could... See more
For the first time in Spain, I ordered contact lenses. I chose Lentiamo.es to order my lenses from because their reviews were very good and the website is very user friendly. It is an excellent compan... See more
Company replied
I always go here for the best prices and delivery is usually much quicker than they say on their webpage. Never had a problem with ordering my lenses from here.
Company details
About Lentiamo.es
Written by the company
¿Quiénes somos?
Lentiamo es la óptica online líder del mercado en lo referente a gafas de alta calidad, precios justos y una experiencia de compra sencilla.
Impulsado por un enérgico equipo de optometristas, asesores de clientes y entusiastas de las gafas, Lentiamo ofrece monturas modernas con cristales de alta tecnología, gafas de sol de diseñador y lentillas.
Las marcas de gafas y cuidado de los ojos en las que confiamos
La creciente gama de ayudas visuales y accesorios de moda de vanguardia en Lentiamo comprende marcas de renombre como Ray-Ban, Michael Kors, Emporio Armani, Carrera y muchas más.
Los usuarios de lentillas pueden elegir entre una amplia gama de conocidas marcas como Acuvue, Biofinity, Lenjoy y DAILIES producidas por fabricantes de renombre como Alcon, Bausch & Lomb, CooperVision y Johnson & Johnson
Así es como proporcionamos una experiencia de compra óptima
Puede elegir entre una variedad de monturas para mujer, hombre y unisex, especificar la prescripción deseada y seleccionar el recubrimiento que prefiera, todo ello en cuatro sencillos pasos. En Lentiamo ofrecemos excelentes filtros de luz azul, recubrimientos antirreflejos y protección hidrofóbica.
Todas las ayudas visuales personalizadas son confeccionadas internamente por optometristas profesionales y se entregan en su domicilio de forma gratuita.
Lo que usted paga por modernos soportes visuales y servicios de optometría
Como tienda online, podemos ofrecerle productos hasta un 50% más bajos que los ópticos regulares. Además, todas nuestras gafas graduadas, gafas para la luz azul y gafas de sol son enviadas directamente a los domicilios de nuestros clientes de forma gratuita. Por lo tanto, solo paga por calidad real y un acabado de primera clase, no por recargos innecesarios.
Le asesoramos de forma amable y profesionalmente
Para preguntas y solicitudes, los clientes de Lentiamo cuentan con el respaldo de un equipo de amigables expertos que se esfuerzan por proporcionar una experiencia fácil y transparente al cliente. Siéntase libre de navegar por nuestra tienda y no dude en contactar a nuestros profesionales al 910 601 638 o a info@lentiamo.es.
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4.0
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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The company are great
The company service and despatch were fine as so happens in Spain the carrier lets the company down.Correos said they would deliver Friday did not deliver I rang and they said we were not in (We never left the house)However the parcel would be delivered Monday again we waited and it did not arrive They then sent the parcel to the local postoffice and all was well
August 30, 2016
Unprompted review
Reply from Lentiamo.es
Dear David,
Thank you so much for your feedback. We are deeply sorry for the inconveniences caused by the delivery service.
Normally, Correos has 3-4 working days to deliver the parcel since it is despatched, so it arrived withing the days we inform in our website. However, if they told you it was going to be delivered on Friday and no one did, we will defenitely report it and we will solve this out to avoid this situation in the future. For further purchases, we would like to inform you we have also UPS delivery, so you have more choices if you do not want to use Correos anymore.
We hope you have already your order with you.
Thank you for informing us about this. If you have any queries, do not hesitate to contact us.
Have a lovely day.
Kind regards,
Lentiamo Customer Service.
Everything was optimal!
Unfortunately we could bot receive our Package during Holiday nur then it was Sent to Germany thanks!
August 30, 2016
Unprompted review
Gift
If on the mail there is write that something is a gift only for one day, this souldn't consume your bonus point, for the other htings (sending, time, price and so on) is perfect!
August 9, 2016
Unprompted review
Reply from Lentiamo.es
Dear Ary,
Thank you so much for your feedback, we really appreciate it.
I have checked your order to verify what the problem could be and I have seen all the products you got were in the bonus points section. None of them were from any offer we launched. That is why you have less bonus points, because the products chosen were from that section.
On the other hand, the day you placed the order we did not have any offer of one day, but another one that lasted until the 2nd of August. Unfortunately, none of the product offered were the ones you chose.
At least we are glad that you are happy with the rest.
Thank you so much for your attention and for buying in Lentiamo.
Have a lovely day.
Servicio de atención al cliente de Lentiamo.
The only place to get your lenses.
The only place to get your lenses. I order mine here every month. If you buy before 2pm you get your order next day, via UPS. I've used them 6 months now, and I've gotten my contacts the next day every time, including during christmas season!!! +You get points when you order so you can easily get sent free liquid every time you purchase, which is nice. I've looked around and it's THE BEST SITE TO ORDER CONTACTS REGULARLY!!! Believe me! :) // el mejor sitio web para pedir lentillas!!! Envios 24horas, Les utilizo desde 6 meses y aunque por temporada de navidad, siempre me han llegado el proximo dia. He buscado mucho y no hay otro servicio asi online. Este es el mejor!
July 25, 2016
Unprompted review
Quick service, quality product, good seller!
Everything was smooth and quick.
AND ****** CHEAP!!!
June 23, 2016
Unprompted review
Good price. Fast delivery. All OK. Precio barato. Entrega rápida y correcta
I have used Lentiamo before and probably will again.
April 11, 2016
Unprompted review
Excellent service and good prices - free delivery and fast.
After two orders, no issues at all, will use service again
March 17, 2016
Unprompted review
Very, very good service thanks
Always comes the next day. excellent service
March 9, 2016
Unprompted review
Servizio perfetto
A really excellent service and very helpful client service. Thank you.
February 24, 2016
Unprompted review
Great Service
Great customer service, prompt communication and fast delivery, overall I am very pleased with Lentiamo and with the product and will be ordering from them again!
November 27, 2015
Unprompted review
Fast and easy to order
Being that I am away from home where I would normally go to my eye doctor to get my contact lenses, this was the perfect to get them fast and without any hassles! I am very happy with my purchase, it's half the price, and the delivery is within 2-3 days.
August 4, 2015
Unprompted review
Excellent service!
Great prices with an great service. I got some difficulties with UPS and Lentiamo clarified everything for me. Excellent response time! My favourite!
July 11, 2015
Unprompted review
Products are excellent but delivery service (UPS) is terrible!
I have placed two orders with Lentiamo and both times the courier (UPS) gave me terrible service. The first time UPS rang to say they could not find my casa and I had to meet their van at a petrol station, about 2 km away. This last order the same thing happened and I was unable to meet the van and so the UPS driver came back the next day and eventually, in the afternoon, he arrived. I had to spend two days waiting for an order which other courier companies deliver without problems. My casa is easy to find on Google maps but UPS do not have the intelligence to look.
Unfortunately I will not be placing any more orders with Lentiamo if they use UPS for delivery. Thank you
May 12, 2015
Unprompted review
Reply from Lentiamo.es
Dear Mr Stillwell,
Thanks so much for your comment. We really apologize for this inconvenience. We will take the necessary actions to figure out why this happened to you twice with UPS in your city. On the other hand, we would like to compensate you in some way. I know you dont want to buy with us anymore, but you have a 10% off in the next order and we will send it by normal post to your house.
We are very sorry for this inconvenience. If there is something we can do for you, do not hesitate to contact us.
Have a really nice day.
Kind regards,
Customer care of Lentiamo.
Very fast and easy service with excellent prices.
It is very easy to order from Lentiamo and they speak English. I am pleased with the service and the products they offer.
March 20, 2015
Unprompted review
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