Just picked up the Le Gianni crossbody from @leoetviolette in Paris ✨ The leather is smooth, the design is minimal + timeless, and it fits all my essentials without being bulky. Had a little wait in-s... See more
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Review summary
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After owning many luxury name brands at a much higher price tag… I feel embarrassed to admit I over spent because I paid for a name rather than just quality!! Léo et Violette has impressive quality &... See more
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I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags no... See more
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Delivery from France to USA took 3 days. This even during the holiday season. After watched the review of Tanner Leatherstein. I purchased the my first ever Leo and Violet : Le Duo Shopper. I was... See more
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Company details
About Léo et Violette
Written by the company
Pensés pour votre quotidien.
Fabriqués en Italie.
Contact info
12 rue Sainte Anne, 75001, Paris, France
- 0144825856
- contact@leoetviolette.com
- leoetviolette.com
4.6
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shopping experience was nice
The shopping experience was excellent! The sale was very helpful. I could try a few bags before making the purchase decision, and the bag is really good.
August 6, 2024
Reply from Léo et Violette
Thank you very much !
Happy to read that you had good shopping experience :)
Best regards,
Léo et Violette.
Reply from Léo et Violette
Thank you very much :)
Best regards,
Léo et Violette
J’adore Léo et Violette
I always LOVE the design from Léo et Violette!! The first time I bought from this brand I did not expect to have such a good quality, as my boyfriend brought back from France and I didn’t realise until I got the bag that the leather and craftsmanship are so high quality🥹 Since then I just fell in love with this brand and bought another two bags from them when I visited Paris😍 I just love them!! Also, their customer service is superb and would like to thank François, here, for the excellent service you provided! The shipment for the pre-ordered bags was super fast, I got it the next day after receiving the shipment confirmation:) Merci beaucoup François!!
I’m saving up for another purchase from Léo et Violette❤️
July 10, 2024
Unprompted review
Reply from Léo et Violette
Thank you so much for all your kind words :)
We are very happy to read that you love your products.
Thank you so much for your loyalty with our brand.
Best regards from Paris,
Léo et Violette
Absolutely thrilled with my Leo et…
Absolutely thrilled with my Leo et Violette bags . Have purchased the Le Marcia and the new Le Nova so far and ordering online to Australia was so easy ! The leather and hardware are beautiful and the bags are stunningly crafted . Excellence in quality and design. Perfect minimalist looks and the bags speak for themselves without any big logos . Cannot wait to buy more of the designs . Love seeing this brand receive positive reviews and I wish them all the success ! Would give 10 stars if I could xo
July 30, 2024
Unprompted review
Reply from Léo et Violette
Dear Nadine
Thank you so much for all your kind words! We are so happy to read that you love your bags and had great experiences buying online :)
We hope to have the chance to see your name again in futur orders.
Thank you again,
Best regards,
Léo et Violette.
The service attitude is very good
The service attitude is very good, but I can't get a tax refund because my plane is in Belgium, which makes me feel very inconvenient.
July 13, 2024
Reply from Léo et Violette
Thank you for your message.
We are sorry about this situation but unfortunately we do not have any control over this.
Rules are made by European/International governments and we don’t have any way to get around this.
Best regards,
Léo et Violette.
Great customer service
Great customer service, the salesperson was super helpful in aiding me to narrow down all the choices - and there were alot! Very friendly shopping experience!
June 6, 2024
Reply from Léo et Violette
Thank you very much for your message.
We are very happy to read that you had a great in store experience :)
Best regards,
Léo et Violette.
Reply from Léo et Violette
Thank you very much!
Overall experience
The delivery is fast and the quality of the bag is satisfactory. However, the packaging is not very good.
July 1, 2024
Reply from Léo et Violette
Thank you for your message and recent order. We are happy to read that you appreciate your order and we take your feedback seriously on the packaging to improve it for the futur.
Best regards,
Léo et Violette.
Nice customer service
I bought the Le Mini Primo online in the UK and the delivery was fast. Even though I requested an exchange, the customer service is considerate and great. The Le Mini Primo is good in size and material and I love it very much. I will definitely shop again in Leo et Violette.
June 28, 2024
Reply from Léo et Violette
Thank you very much for your detailed feedback. We are really happy to read that you enjoy your Mini Primo :)
Best regards,
Léo et Violette.
Beautiful & high-quality products
This brand makes beautiful, high-quality handbags. Have purchased 4 different bags in the last 4 years and love them. Customer service is efficient.
June 22, 2024
Reply from Léo et Violette
Thank you very much for your message and your loyalty with our brand :)
Best regards,
Léo et Violette.
Beautiful Bag.
Quick delivery; very good customer service. The bag is beautiful and high quality for a fair price. I am very satisfied.
June 6, 2024
Reply from Léo et Violette
Thank you very much for your order and review :)
Best regards,
Léo et Violette
Reply from Léo et Violette
Thank you very much for your order and positive review :)
Best regards,
Léo et Violette.
Beautiful bag!
Beautiful bag!! Small yet so functional…My bag had arrived with a small scuff so I emailed and got a response within 2 days. They were able to offer me a 10% refund right away
May 29, 2024
Reply from Léo et Violette
Thank you very much for your order and feedback :)
First time shopping from the site
First time shopping from the site. Very pleasant experience from the time I added to cart to the time I received my bag. I was sent email notifications all throughout the journey from France to Australia which I really appreciated so thank you so much! I will definitely be buying more in the future. ☺️
May 27, 2024
Reply from Léo et Violette
Thank you very much for your order.
We are very happy to read your bag arrived safe and sound Down Under :)
Best regards,
Léo et Violette.
Great shopping experience
The sales girl who helped me on May 18th is super nice, friendly, thoughtful and pretty! Wrapped the gift nicely and make sure that there's no gap for the pick pocket to take it away. The quality of the card holder is incredibly awesome. Will definitely recommend friends & family to buy. Such a great shopping experience. Thank you!!
May 18, 2024
Reply from Léo et Violette
Thank you very much for your message :)
We are delighted to read that you had a very positive experience shipping with us.
Thank you again
Best regards,
Léo et Violette
Reply from Léo et Violette
Thank you for your message and recent order :)
Best regards,
Léo et Violette.
Gold peels off
I wore my bag couple times and noticed that gold started to peel off. I wrote them a complain, but never heard back. Terrible client service and my bag from Zara after years of use holds better than this. Extremely dissapointed
May 4, 2024
Unprompted review
Reply from Léo et Violette
Dear Sir or Madam,
Thank you for your message.
As we don’t have any informations from you it’s difficult to answer properly to this message. Would you please be able to provide your order number ? Or tell us the email address you used to write to us ?
We do reply to 100% of the emails we receive but maybe yours arrived in the spams.
Did you try to contact us by WhatsApp or Instagram also?
Our WhatsApp number is +33650395368.
Our Instagram account is Instagram.com/leoetviolette
We are waiting for an update from you and will of course do everything we can to fix this problem with your bag.
Best regards
Léo et Violette
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