LeoVegas Reviews 7,483

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the enjoyable gaming experience, highlighting the diverse selection of games and the user-friendly website navigation. The customer service is frequently praised for being helpful, efficient, and responsive, with many noting quick assistance through chat. The withdrawal process, once verification is complete, is often described as fast and hassle-free by a significant portion of users. However, some people were dissatisfied with the payment process, specifically regarding withdrawal times, which a few found to be slower compared to other platforms. There were also mentions of concerns about the perceived fairness of game outcomes or low chances of winning. Additionally, some customers expressed frustration with the KYC (Know Your Customer) verification process, finding it annoying or complicated.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers report fast deposits and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as their number one gaming site,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness, speed, and... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise the wide variety of games,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app user-friendly, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts ar... See more

Company replied

Rated 4 out of 5 stars

Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more

Company replied

Rated 4 out of 5 stars

Very good - had a withdrawl on pending for 7 days because I needed verify a new bank card. Would have been nice to get a notification that this was required rather than having to contact support. Othe... See more

Company replied

Rated 4 out of 5 stars

I’m the type of person who audits a site's security before even thinking about a deposit, and LeoVegas actually holds up. Honestly, their technical framework is solid—proper SSL encryption and an... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider
  6. Online Sports Betting Vendor

Written by the company

LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

7K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Worst casino ever

Worst casino ever . You can’t win even a hand on blackjack . Even on slots after playing for so long you can’t win a dime . You can easily tell all their games are rigged . They trap people by advertising. Don’t fall for it . I have played at many casinos so I know which ones are real. Stay away if you want to save your money .

March 22, 2026
Unprompted review
LeoVegas logo

Reply from LeoVegas

Hi Gagan,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience hasn’t met your expectations. We understand how frustrating it can feel when things don’t go your way.

Please be reassured that we are a fully licensed casino and operate under strict regulatory requirements to ensure fairness for all players. All games are powered by Random Number Generators (RNG), meaning every outcome is completely random and cannot be influenced or controlled. The chances of winning are the same as on any other regulated gaming platform.

While results can vary in the short term, each round or spin is independent and based purely on chance.

If you’d like to learn more about how this works, you can read more here:
https://help.leovegas.com/hc/en-ca/articles/11944510941842-What-is-RTP

If you have any concerns about your gameplay or would like us to review your experience further, please don’t hesitate to reach out to our support team, we’re always happy to help.

All the best, LeoVegas

Rated 5 out of 5 stars

The team are very helpful

The team are very helpful, Thankyou to Teea especially

March 24, 2026
LeoVegas logo

Reply from LeoVegas

Hi Daphne,

Thank you for your kind words!

We’re really glad to hear that you found the team helpful, and we’ll be sure to pass your special thanks on to Teea! She’ll be delighted to hear it 😊

If there’s ever anything else we can assist you with, don’t hesitate to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

When I finally won some money it was…

When I finally won some money it was fast to validate i.d. it is all electronic now rather than having to email yourself and prompts to upload the photo taken in real time. I was paid within half an hour.

March 23, 2026
LeoVegas logo

Reply from LeoVegas

Hi Emily,

Thank you for taking the time to share your experience.

We’re really pleased to hear that the verification process was smooth and convenient, and that your withdrawal was processed so quickly. We’re always working to make things as seamless and efficient as possible, so it’s great to know this came through for you.

If you ever need any assistance or have more feedback to share, we’re always here to help.

All the best, LeoVegas

Rated 5 out of 5 stars

easy overnight payout to paysafe acount

easy overnight payout to paysafe acount

March 22, 2026
LeoVegas logo

Reply from LeoVegas

Hi Caelif,

Thank you for sharing your feedback!

We’re delighted to hear that your payout was fast and smooth. Your experience is exactly what we strive for every time.

If you ever need any assistance or have suggestions, please don’t hesitate to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

Customer service is great

Customer service is great . Withdrawing my funds was immediately put back into my account.
Thank You

March 22, 2026
LeoVegas logo

Reply from LeoVegas

Hi Kathy,

Thank you so much for your kind words and for taking the time to share your experience.

We’re really glad to hear that your withdrawal was processed quickly and smoothly, that’s exactly the experience we aim to provide.

If you ever need any assistance or have suggestions on how we can improve even further, feel free to reach out anytime.

All the best, LeoVegas

Rated 5 out of 5 stars

Great games

March 19, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your review!

We’re thrilled to hear you’re enjoying the games, and knowing we’ve hit the mark means a lot to us.

At LeoVegas, we’re always looking to improve, so if you have any feedback or suggestions, we’d love to hear from you.

All the best, LeoVegas

Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Hi April,

Thank you so much for your kind words!

We’re really happy to hear that you’re enjoying the app and exploring all the options available. It’s great to have you with us, and we hope your experience keeps getting even better as you discover more.

If you ever need any help or have suggestions, feel free to reach out, we’re always here for you!

All the best, LeoVegas

Rated 5 out of 5 stars

Great casino

Great casino. Faster withdraws would be better

March 18, 2026
LeoVegas logo

Reply from LeoVegas

Hi Joona,

Thank you for your review!

We’re glad you’re enjoying the casino and appreciate your feedback on withdrawals. We know how important fast processing times are and are continuously working to make withdrawals quicker.

If you have any questions about a specific withdrawal, please feel free to reach out to our support team.

All the best, LeoVegas

Rated 5 out of 5 stars

Play responsible and have fun

Excellent site. Heaps of fun games to choose from, super fast withdrawal process and amazing support team.

Thanks leovegas.

March 18, 2026
LeoVegas logo

Reply from LeoVegas

Hi Thomas,

Thank you for your fantastic review!

We’re thrilled to hear that you’re enjoying the variety of games and that our withdrawal process and support team have met your expectations. Providing a fun, fast, and reliable experience is exactly what we aim for.

We truly appreciate your support and hope your experience at LeoVegas continues to be this great. If you have any suggestions for improvement, please feel free to let us know.

All the best, LeoVegas

Rated 2 out of 5 stars

Gone downhill over the years bonuses…

Gone downhill over the years bonuses are very bad and you don’t get cash bonuses if you had a bit bigger withdrawal. You have to play it back before you get cash bonuses again.

March 13, 2026
Unprompted review
LeoVegas logo

Reply from LeoVegas

Thank you for your feedback.

We’re sorry to hear our bonus structure hasn’t met your expectations. Our terms are designed to balance fairness with responsible play, which sometimes includes wagering requirements. However, we truly value your input and will share it with our team to help improve future offers.

Please feel free to contact our customer support team to explore current bonuses and promotions that may better suit your play.

All the best, LeoVegas

Rated 5 out of 5 stars

Fast Awesome service

Fast Awesome service

March 18, 2026
LeoVegas logo

Reply from LeoVegas

Hi Sandy,

Thank you for your great review!

We’re glad to hear you had a fast and enjoyable experience with us. Providing quick and reliable service is what we strive for every day.

We hope your experience with LeoVegas continues to be just as positive. If you have any suggestions on how we can improve, we’d love to hear them.

All the best, LeoVegas

Rated 5 out of 5 stars

Good

Good
Fast withdrawal

March 17, 2026
LeoVegas logo

Reply from LeoVegas

Hello Ramuns,

That's wonderful to hear!

Thank you so much for taking the time to share your positive experience. We're absolutely thrilled you found our withdrawal process good and fast.

We look forward to continuing to provide you with excellent service.

All the best, LeoVegas

Rated 1 out of 5 stars

Another casino with long withdrawal…

Another casinonwith long withdrawal delays for no reason.

They have no problem taking you money instantly but good luck withdrawing it.

Also have a nice cancel withdrawal button nice a big ready to go that is instant as well.

March 13, 2026
LeoVegas logo

Reply from LeoVegas

Hi Raymond,

Thank you for sharing your feedback.

We’re sorry to hear about your experience with withdrawals and understand how frustrating delays can be. We always aim to process withdrawals as quickly as possible and appreciate your patience.

We also appreciate your comments regarding the withdrawal cancellation option. This feature is available for flexibility, but we understand it may not suit everyone’s preference, and your feedback will be shared with the team as we are always working to improve.

If you’re still experiencing issues or would like us to look into your case further, please don’t hesitate to reach out to our support team. We’re here to help.

Kind regards, LeoVegas

Rated 5 out of 5 stars

The faster withdrawal confirmation

The faster withdrawal confirmation

March 16, 2026
LeoVegas logo

Reply from LeoVegas

Hi Fiandra,

Thank you so much for sharing your feedback.

We’re delighted to hear that your withdrawal was confirmed quickly. It’s great to know our service met your expectations!

If you ever need assistance or have suggestions on how we can make your experience even better, please don’t hesitate to reach out.

All the best, LeoVegas

Rated 1 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Hi Christian,

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience hasn’t met your expectations. Casino games are designed to be based on chance, and outcomes can vary each time you play. However, we always want our players to feel supported and have a positive experience on our platform.

If you could please reach out to our support team, we would love to look further into your concerns and assist you.

Kind regards, LeoVegas

Rated 5 out of 5 stars

Excellent

Excellent help from the agents and easy deposit and withdrawals

March 14, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your great review!

We're delighted to hear you had an excellent experience with our agents and that you find deposits and withdrawals easy to use. Providing helpful support and a smooth experience is always our goal.

We hope your experience with LeoVegas continues to be just as positive. If you ever have any suggestions on how we can improve, we would be happy to hear them.

All the best, LeoVegas

Rated 5 out of 5 stars

I find leo easy to deposit and…

I find leo easy to deposit and withdraw. There are a lot of games I cant access because of my geographic location but it does not deter me from enjoying the games I can access. I especially like geese gone wild.p

March 13, 2026
LeoVegas logo

Reply from LeoVegas

Hi Monica,

Thank you for your review!

We're happy to hear that you find LeoVegas easy to use for deposits and withdrawals and that you're enjoying the games available to you. While some games may be restricted due to geographic regulations, it's great to know you are still having fun, especially with Geese Gone Wild.

We truly appreciate your feedback and hope you continue to enjoy your time with us.

All the best, LeoVegas

Rated 5 out of 5 stars

Very fast and useful agent

Very fast and useful agent

March 13, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your kind review!

We're glad to hear that you found our support team fast and helpful. Providing efficient and useful support is always our goal, and it's great to know we delivered a positive experience.

We hope your experience at LeoVegas continues to be this great. If you ever have suggestions on how we can improve, please feel free to let us know.

All the best, LeoVegas

Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Hi Collete,

Thank you for your feedback! We’re delighted to hear you found our service fast, efficient, and helpful.

We always strive to improve, so if you have any suggestions on how we can make your experience even better, please feel free to share them with us.

All the best, LeoVegas

Rated 5 out of 5 stars

Great experience

Great experience. Excellent customer service. Dedicated account manager. Good odds of winnings.

February 22, 2026
LeoVegas logo

Reply from LeoVegas

Hi there,

Thank you so much for sharing your feedback! We’re thrilled to hear you had a great experience and that our team was able to provide excellent support.

It means a lot to us that you're happy with the account manager, and we look forward to continuing to provide you with the best possible experience.

All the best, LeoVegas

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