LeoVegas Reviews 7,483

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the enjoyable gaming experience, highlighting the diverse selection of games and the user-friendly website navigation. The customer service is frequently praised for being helpful, efficient, and responsive, with many noting quick assistance through chat. The withdrawal process, once verification is complete, is often described as fast and hassle-free by a significant portion of users. However, some people were dissatisfied with the payment process, specifically regarding withdrawal times, which a few found to be slower compared to other platforms. There were also mentions of concerns about the perceived fairness of game outcomes or low chances of winning. Additionally, some customers expressed frustration with the KYC (Know Your Customer) verification process, finding it annoying or complicated.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers report fast deposits and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as their number one gaming site,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness, speed, and... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise the wide variety of games,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app user-friendly, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts ar... See more

Company replied

Rated 4 out of 5 stars

Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more

Company replied

Rated 4 out of 5 stars

Very good - had a withdrawl on pending for 7 days because I needed verify a new bank card. Would have been nice to get a notification that this was required rather than having to contact support. Othe... See more

Company replied

Rated 4 out of 5 stars

I’m the type of person who audits a site's security before even thinking about a deposit, and LeoVegas actually holds up. Honestly, their technical framework is solid—proper SSL encryption and an... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider
  6. Online Sports Betting Vendor

Written by the company

LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Thank you for your great review!

We're thrilled to hear that you find our casino easy to use and enjoyable. Providing a smooth and fun experience for our players is always our top priority.

We hope your experience at LeoVegas continues to be this great, and if you have any suggestions for improvement, please don’t hesitate to let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Hi Thanl you to Help Center of Leo…

Hi Thanl you to Help Center of Leo Vegas Casino New Zealand i really appriciate everything that your help to locate the games that i win i hope sooner better they can withdraw my funds

March 11, 2026
Unprompted review
LeoVegas logo

Reply from LeoVegas

Hi Joey,

Thank you for your great review!

We're glad to hear that our Help Centre article was helpful in locating the games and that you’ve had a positive experience with us.

We appreciate you taking the time to share your feedback. If you need any assistance with your withdrawal or have any other questions, please don’t hesitate to reach out to our support team — we’ll be happy to help.

All the best, LeoVegas

Rated 1 out of 5 stars

Can’t claim promo said I have free…

Can’t claim promo said I have free spins nothing available disappeared once I tried claiming them

March 10, 2026
LeoVegas logo

Reply from LeoVegas

Hi Brittany,

We're sorry to hear about your experience with the promotion.

Promotions can sometimes have specific terms, expiry times, or claim steps that may affect their availability. However, we'd be happy to review this for you and clarify what may have happened.

Please reach out to our dedicated support team so we can take a closer look at your account and assist you further.

All the best, LeoVegas

Rated 5 out of 5 stars

Trusted site

Trusted site, fast processing time, good verification security measures!

March 10, 2026
LeoVegas logo

Reply from LeoVegas

Hi Anadia,

Thank you for your great review!

We’re glad to hear that you find our site trustworthy and that you’re pleased with the fast processing times. Providing a safe, reliable, and smooth experience for our players is always our top priority.

We truly appreciate you taking the time to share your feedback, and your support means a lot to us. If you ever need any assistance, our team is always here to help.

All the best, LeoVegas

Rated 5 out of 5 stars

Fun and trustworthy

I played for couple of days. There are lot of fun games. The process of cashier is simple with deposit and withdrawal makes easy to play

March 7, 2026
LeoVegas logo

Reply from LeoVegas

Hi there,

Thank you for taking the time to share your feedback.

We're really glad to hear that you’re enjoying the variety of fun games available and that you found the cashier process simple and easy to use for both deposits and withdrawals. That’s exactly the experience we aim to provide.

We hope you continue having a great time playing with us. If you ever need any assistance or have suggestions on how we can improve, please feel free to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

It nice calm and fast great experience

It nice calm and fast great experience

March 9, 2026
LeoVegas logo

Reply from LeoVegas

Hi Rudy,

Thank you for your great feedback!

We're thrilled to hear that you had a great experience with us, and knowing that we hit the mark for you means everything to us.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Good game selection easy deposit and…

Good game selection easy deposit and withdrawal process

March 6, 2026
LeoVegas logo

Reply from LeoVegas

Hi Christopher,

Thank you for your kind feedback!

We’re thrilled that you’re enjoying the game selection and smooth deposits and withdrawals. We hope your experience continues to be this great, and if you have any suggestions for us, we’d love to hear them.

All the best, LeoVegas

Rated 4 out of 5 stars

Be good so far

Be good so far. I would like a couple games like craps and to also add a few betting options for soccer like over 0.5 goals. But overall a really good experience so far

March 7, 2026
LeoVegas logo

Reply from LeoVegas

Hi Dwight,

Thank you for taking the time to share your feedback.

We're really glad to hear that you're having a good experience so far. We also appreciate your suggestions about adding games like craps and additional football betting options. We’ll be sure to forward your feedback to the team for consideration.

Should you ever need any assistance, please feel free to reach out, we're always here to help!

All the best, LeoVegas

Rated 5 out of 5 stars

After I started playing this game

After I started playing this game, I have been happy for a few days in my life, whether I win or win money, even if it is a little money, it is satisfying to the mind. The game is also very interesting. I really like this game app LeoVegas in my life forever and ever. I love it.

March 6, 2026
LeoVegas logo

Reply from LeoVegas

Hi Santhosh, thank you for taking the time to share such kind feedback.

We’re really happy to hear that you’re enjoying the games and having a fun experience on the app. Creating an entertaining and enjoyable environment for our players is exactly what we aim for.

If you ever need assistance or have suggestions for us, our support team is always here to help.

All the best, LeoVegas

Rated 4 out of 5 stars

Easy deposits

Easy deposits, easy withdrawals, great selection!

March 6, 2026
LeoVegas logo

Reply from LeoVegas

Hi Andrew,

Thank you for taking the time to share your feedback. We’re really glad to hear that you’re enjoying the easy deposits and withdrawals, as well as the wide selection of games available on our site.

If there’s ever anything we can do to make your experience even better, we’d love to hear your suggestions.

All the best, LeoVegas 🦁

Rated 5 out of 5 stars

Fast and easy withdrawl the best online…

Fast and easy withdrawl the best online casino on the website 😁

March 4, 2026
LeoVegas logo

Reply from LeoVegas

Hi Philip,

Thank you so much for sharing your feedback.

We are thrilled to hear that your withdrawal was fast and easy, that’s exactly the experience we aim to provide.

We hope your experience continues to be this great, but if you ever need any assistance or have suggestions on how we can improve, please feel free to let us know.

All the best, LeoVegas

Rated 4 out of 5 stars

Haven’t really won much just

Haven’t really won much just
Like 100$ but I know it’s a good reliable casino withdrawals are a little slow but other then that it’s another good casino

December 9, 2025
LeoVegas logo

Reply from LeoVegas

Hi there, thank you so much for taking the time to share your feedback.

We’re happy to hear that you’ve been enjoying your experience with us.

We always aim to process withdrawals instantly from our end. Please do feel free to reach out to our support team via live chat, our team will be happy to assist you and help with your withdrawal.

All the best, LeoVegas

Rated 5 out of 5 stars

Love the game

Love the game

March 2, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your feedback!

We’re thrilled to hear that you had a great experience with us and that you’re enjoying our games. At LeoVegas, we’re always looking for ways to make your experience even better, so if you have any suggestions or ideas, we’d love to hear them.

We hope you continue to have fun exploring all the exciting games we offer!

All the best, LeoVegas

Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Hi Lisa,

Thank you for your great feedback!

We’re delighted to hear you’re enjoying the easy navigation and fast transactions. That’s exactly the experience we aim to deliver.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, please do let us know.

All the best, LeoVegas

Rated 2 out of 5 stars

Not enough free spins guys just ate all…

Not enough free spins guys just ate all my money

March 1, 2026
LeoVegas logo

Reply from LeoVegas

Hi Val,

We’re really sorry to hear about your experience. We understand how frustrating it can feel when bonuses don’t stretch as far as you’d hoped. Free spins and promotions are designed to add extra fun, but we always encourage responsible play and setting personal limits.

Feel free to get in touch with our support team to check if there are any available spins or promotions currently on your account. We’ll be happy to take a look for you.

All the best, LeoVegas

Rated 1 out of 5 stars

When I deposit money it get rejected…

When I deposit money it get rejected and takes money out of my bank and now I have to wait 5 days for it back will be deleting the app

February 27, 2026
LeoVegas logo

Reply from LeoVegas

Hello,

I'm genuinely sorry for the frustration this has caused.

Please be assured, LeoVegas has not taken your money. When a deposit is rejected, your bank places a temporary 'hold' on the funds. This is a standard banking process, and the hold is automatically released back to your account.

Unfortunately, this can take up to 5 working days. It's usually much quicker but we need to advise the maximum timescale.

Kind regards, LeoVegas.

Rated 4 out of 5 stars

Leo Vegas casino seems fair and as good…

I’m very new to Leo Vegas casino and it seems fair and as good as any other good casino I’ve experienced. I appreciate that and it’s least you should expect. I liked the fast withdrawal with no hassles. I had to contact customer service with a question and I did get a really nice human and not AI. Thank you.

February 26, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your great feedback!

We are pleased to hear that your experience has been fair and that our customer support team was able to assist you promptly and personally.

We truly hope your experience at LeoVegas continues to be this positive. If you ever have any suggestions on how we can improve, please feel free to let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

I had won a bit of money and the…

I had won a bit of money and the withdrawal was quick and easy.

February 27, 2026
LeoVegas logo

Reply from LeoVegas

Hi Dorothy,

Thank you for your great feedback!

We’re delighted to hear that your withdrawal was quick and easy. That’s exactly the experience we aim to provide, and congratulations on your win, too!

We hope your experience at LeoVegas continues to be this great. If you have any suggestions for how we can improve, please do let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Better Plays, More Wins 💰

Happy to see you have upped the games. Better plays, more wins👍

I used to play other sites but there was so much clinching, which was so unfair.

February 26, 2026
LeoVegas logo

Reply from LeoVegas

Hi Sharon,

Thank you for your wonderful feedback!

We’re thrilled to hear you’re enjoying the improved gameplay and seeing more wins. Creating a fair and exciting experience for our players is always our top priority, so it truly means a lot to know we’ve hit the mark for you.

We appreciate you choosing us and look forward to bringing you even more great plays ahead!

All the best, LeoVegas

Rated 5 out of 5 stars

Good direction on how to withdraw…

Good direction on how to withdraw winings

February 25, 2026
LeoVegas logo

Reply from LeoVegas

Hi Joan,

Thank you for your great feedback!

We're pleased our guidance on withdrawing winnings was helpful. We strive to make every transaction clear and hassle-free.

We hope your experience at LeoVegas continues to be this great! If you ever need assistance or have questions, our support team is always happy to help.

All the best, LeoVegas

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