I visited the Leroy Merlin store in Sambuceto (CH) today and was very disappointed with the service. The staff were standing around talking to each other instead of helping customers. When I... See more
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Hostess client relations not so client orientated and not answering on updates of tax reimbursement. When calling no one answers. Not really much options to choose on extension lines. I am from with... See more
Company replied
I haven't had any information about the arrival date for a purchase I've done in store one month ago. No information for one month, even after the seller told me it would arrive in 2 weeks. Then, toda... See more
Company replied
Very helpful and competent lady sold us the swing seat in the Pescara branch. Communication both on line and with courier was excellent. Delivered earlier than expected, so overall we are really i... See more
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2.7
Poor
26K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Worst experience ever
I ordered a product. it was not delivered and then I was forgot by the shop. no one even contacted me. Zero communication. I spend hours trying to get someone to talk to. I ordered the same product once again because i still needed it. I paid for Fast delivery (so I could get it the next day) Guess what? I didn’t get it obviously.
First of all, no one contacted me to talk about delivery hour.
Secondly, the next day, when delivery supposed to happen. No messages, no emails, no calls. I contacted Support-Chat. The woman was didn’t care at all. she was like: “I don’t know anything about the delivery, the courier will contact you 24 hours in advance” But i need my purchase ASAP.
Eventually i didn’t receive anything, and only after a WEEK I got my “Fast”delivery, when i didn’t need it anymore. Bravo! Spoiled holidays
March 28, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Tatiana, siamo spiacenti di leggere la tua recensione e ci scusiamo per il ritardo di consegna dello scolapiatti. Ti confermiamo l'apertura della pratica di reso. Restiamo a disposizione, buona giornata. Fabio - Customer Care
Negative
I haven't received the information where is my order. It should have been delivered on Mar 25 and as of Apr 8 there is no order and no information.
April 8, 2024
Unprompted review
Reply from Leroy Merlin Italia
Dear Sofia, we're sorry for your negative experience. Let us known in private way your telephone number and your order number, please. Thank you.
Laura - Customer Care
efficient customer assistance
I've asked valentina a question, she's replied quickly, showing me different options. In few minutes I've got all the informations I need. great!
April 5, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Marika, siamo davvero felici di sapere che la tua esperienza è stata positiva! Inoltreremo il tuo messaggio alla collega Valentina, sarà felice di leggerlo. Buona giornata, a presto. Davide - Customer Care
Sara or A.I. ? MILANO CARUGATE
the answering system did not answer in a consistent way to my question .
IT SEEMED AN AUTOMATIC ANSWER, while I asked a particular and detailed question about air conditioning tax recovery
April 2, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Rosanna, siamo spiacenti di leggere la tua recensione. Ti comunichiamo che gli operatori in chat sono reali, per informazioni sulle detrazioni fiscali ti aspettiamo in punto vendita. Restiamo a disposizione, buona giornata. Beatrice - Customer Care
Reply from Leroy Merlin Italia
Buongiorno Manuele, siamo davvero spiacenti per quanto accaduto e di leggere la tua recensione. Al fine di darti supporto ti chiediamo di contattarci in privato comunicandoci il tuo recapito telefonico e il numero del tuo ordine. Restiamo a disposizione, buona giornata.
Beatrice - Customer Care
Very very good
March 29, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Luigi, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio e per questo, i vostri feedback sono fondamentali. A presto!
Francesco - Customer Care
Great Experience!
March 28, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Anita, siamo felici nel sapere che la tua esperienza è stata positiva! Ci impegniamo costantemente per offrirVi un buon servizio. Buona giornata. Silvia - Customer Care
Reply from Leroy Merlin Italia
Buongiorno, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. La vostra soddisfazione è per noi importante. Buona giornata, a presto. Francesca - Customer Care
Perfect help provided
Perfect help provided - quick and efficient and replied to all my questions thank you.
March 21, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Tony, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. La vostra soddisfazione è per noi importante. Buona giornata, a presto. Davide - Customer Care
the assistant could not reply to my techical questions
The assistant could not reply to my technical question and invited me to ask shop personnel; your website is not providing the answers requested
March 18, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Ottorino, siamo spiacenti di leggere la tua recensione. Se necessiti di assistenza restiamo a disposizione, buona giornata. Silvia - Customer Care
I did not receive the information…
I did not receive the information requested, they told that I have to ask to the people that work in the retail, but if I want to buy something online I don't want to go to the retail! Very bad customer service support
March 13, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Giorgia e grazie per il tuo feedback. Ci impegneremo al massimo per migliorare ed offrirvi un servizio efficiente. Restiamo a tua completa disposizione, a presto. Camilla - Customer Care
Virtual assistant completely useless
Virtual assistant completely useless - please avoid to offer this kind of assistance. The human assistant was very helpful in a few minutes.
March 10, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Mirella, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio. A presto! Lorenzo - Customer Care
Assistenza tramite chat immediatamente…
Assistenza tramite chat immediatamente disponibile e cortese
March 8, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Elisa, siamo davvero felici di sapere che la tua esperienza è stata positiva! Buona giornata, a presto.
Gaia - Customer Care
terrible client assistance
no client assistance . They don' t do nothing to solve the problem
March 7, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Luigi, siamo spiacenti di leggere la tua recensione. Se necessiti di assistenza restiamo a disposizione, buona giornata. Beatrice - Customer Care
Very kind and helpful
March 2, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Alessandro, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio. A presto! Camilla - Customer Care
I like object regard my city to buy…
I like object regard my city to buy like pictures, but the chat help online is not so efficient regard the type available in the shop. My question is Do you know what you have in your shop or not?
February 26, 2024
Unprompted review
Reply from Leroy Merlin Italia
Good morning Koubek, we are sorry to read your review. If you need further support, do not hesitate to contact us by following up on the message sent privately. Have a nice day.
Luca - Customer Care
Addetta al reparto illuminazione super…
Addetta al reparto illuminazione super gentile e preparata!!! Grazie!
February 24, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio e per questo, i vostri feedback sono fondamentali. A presto! Davide - Customer Care
Solve the problem in right way
February 19, 2024
Unprompted review
Reply from Leroy Merlin Italia
Dear Cristina, we're glad for your positive experience. Have a good day, see you soon.
Laura - Customer Care
Be careful LM steal points from you profile
I have been L.M. fidelity customer for several years gaining thousands fidelity points. Now I discovered these points are automatic moved as “easy” ; in other words are not possible use it for discounts.
The “customer service” said “ you should check in your profile of the LM portal…..”.
This is a way to attract customers and don’t care the promises. The best way to lose customers…..
February 17, 2024
Unprompted review
Reply from Leroy Merlin Italia
Good morning, apologies for your negative experience.
You will be able to read our "Carta Idea" guidelines on LM website.
Best regards.
Fabio - Customer Care
Quick response
February 16, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Alida, siamo davvero felici di sapere che la tua esperienza è stata positiva! Buona giornata, a presto.
Luca - Customer Care
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