I visited the Leroy Merlin store in Sambuceto (CH) today and was very disappointed with the service. The staff were standing around talking to each other instead of helping customers. When I... See more
Company replied
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See what reviewers are saying
Hostess client relations not so client orientated and not answering on updates of tax reimbursement. When calling no one answers. Not really much options to choose on extension lines. I am from with... See more
Company replied
I haven't had any information about the arrival date for a purchase I've done in store one month ago. No information for one month, even after the seller told me it would arrive in 2 weeks. Then, toda... See more
Company replied
Appalling service. Bought an item online and they failed to deliver dispite the delivery driver telephoning us from outside the delivery address! Promised reimbursement never turned up either!!!... See more
Company replied
2.7
Poor
26K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Positive experience on the Leroy Merlin…
Positive experience on the Leroy Merlin online site, I look forward to having further confirmation as soon as the goods are delivered to their destination, thank you.
March 14, 2025
Unprompted review
Reply from Leroy Merlin Italia
Dear Mario, we're glad for your positive experience.
Have a good day, see you soon.
Luca - Customer Care
Fast response to inquire and effective…
Fast response to inquire and effective problem resolution
March 12, 2025
Unprompted review
Reply from Leroy Merlin Italia
Dear Michele, we're glad for your positive experience.
Have a good day, see you soon.
Valentina - Customer Care
Customer service
Very good Customer service attention.
While difficult to talk with operator via phone: not easy to understand what number you need to choose
March 4, 2025
Unprompted review
Reply from Leroy Merlin Italia
Dear Martina, we're glad for your positive experience. We thank you for your feedback that we'll share with our team; Have a good day, see you soon.
Camilla - Customer Care
Order: 25043L27231- Useless as usual
Useless as usual!
I've ordered +1700 Euro of goods yesterday and my order was successful. Only to find out most of the goods from Leroy Merlin directly had been cancelled.They say they have stock, but apparently don't, after they take your money. Customer Support is utterly useless as usual! If you don't refund what you owe me by tomorrow, I'll contact my credit card company and you will have more fees to pay! You owe me 1,189.41. REFUND ASAP.
February 13, 2025
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Beatrice, siamo spiacenti di leggere la tua recensione. Ti comunichiamo che, a seguito dell'annullo, l'addebito dell'ordine non è avvenuto sulla carta. Automaticamente è stata, invece, annullata l'autorizzazione (visibile con i tempi bancari). Restiamo a disposizione, buona giornata. Valentina - Customer Care
Hostess client relations not so client…
Hostess client relations not so client orientated and not answering on updates of tax reimbursement. When calling no one answers. Not really much options to choose on extension lines.
I am from within the EU not outside.
Website wouldn't even let me put my vat number (p.iva) because only accept italian one, when yesterday told me from Torino that they manage to do them
February 12, 2025
Unprompted review
Reply from Leroy Merlin Italia
Good morning Etienne, we are sorry. You can check the tax free methods at the link: https://www.leroymerlin.it/servizi/pagamenti-e-agevolazioni-fiscali/tax-free.html - Have a good day, see you soon. Luca - Customer Care
No support received
No support received. They buy from 3rd party and have no idea how to double check information of the actual product
February 4, 2025
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Jessica, siamo spiacenti per quanto accaduto. Al fine di darti supporto ti chiediamo di contattarci in privato comunicandoci il tuo recapito telefonico e il numero del tuo ordine. Restiamo a disposizione, buona giornata. Silvia - Customer Care
Reply from Leroy Merlin Italia
Buongiorno Vincenzo, siamo felici nel sapere che la tua esperienza è stata positiva! Ci impegniamo costantemente per offrirVi un buon servizio. Buona giornata.
Arianna - Customer Care
to be ready with ref
the lady was very helpful she answer to my question immediatly
December 18, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Davide, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio e per questo i vostri feedback sono fondamentali. A presto!
Camilla - Customer Care
kind and efficient
December 18, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno , grazie per la tua recensione. Siamo davvero felici di leggerla. La vostra soddisfazione è la nostra missione. Buona giornata.
Fabio - Customer Care
Luigi ...is very Good!
interattività molto veloce e risposte esaustive ..Luigi is very good!
December 17, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno , siamo davvero felici di sapere che la tua esperienza è stata positiva! Inoltreremo il tuo messaggio al collega Luigi, sarà felice di leggerlo. Buona giornata, a presto.
Camilla - Customer Care
Risposte veloci e competenti
Risposte veloci e competenti.
Quick and competent answer
December 10, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Michele, siamo davvero felici di sapere che la tua esperienza è stata positiva! Buona giornata, a presto
Arianna - Customer Care
Good interaction with Valentina
Valentina was supportive and patient to give me all the info requested. Recommended!
December 6, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Marco, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. Non mancheremo di inoltrare il tuo messaggio alla collega Valentina, sarà felice di leggerlo. Buona giornata, a presto. Silvia - Customer Care
Reply from Leroy Merlin Italia
Buongiorno Mirjana, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio e per questo i vostri feedback sono fondamentali. A presto!
Lorenzo - Customer Care
Great support
December 2, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Danila, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. La vostra soddisfazione è per noi importante. Buona giornata, a presto. Luca - Customer Care
It was fast and really helpfull.
December 1, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno, siamo felici nel sapere che la tua esperienza è stata positiva! Ci impegniamo costantemente per offrirVi un buon servizio. Buona giornata.
Silvia - Customer Care
Changing date at last
I believe that the way you managed my request of changing date of delivery was done in a consistent and effective way. Youo have been practicle and respectful. I liked the way ytou interacted with me and the manner you managed to compromise. Thank you,
November 30, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Francesco, siamo felici nel sapere che la tua esperienza è stata positiva! Ci impegniamo costantemente per offrirVi un buon servizio. Buona giornata.
Arianna - Customer Care
risposta celere ed efficiente
November 29, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Toni, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. La vostra soddisfazione è per noi importante. Buona giornata, a presto. Davide - Customer Care
Kind and fast
November 26, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Stephanie, la tua opinione conta, grazie! La soddisfazione dei nostri clienti è il motore che ci spinge a fare sempre meglio, grazie per la fiducia. A presto!
Fabio - Customer Care
la professionalità dell'assistente Sara…
la professionalità dell'assistente Sara è stata veramente preziosa.
November 23, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Francesco, siamo davvero felici di sapere che la tua esperienza è stata positiva! Inoltreremo il tuo messaggio alla collega Sara, sarà felice di leggerlo. Buona giornata, a presto.
Lorenzo - Customer Care
It was for me a surprice to know that…
It was for me a surprice to know that somebody is ready to help me also in late evening. Sara was ready and gentle to answer me.
November 22, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno, siamo davvero felici di sapere che la tua esperienza è stata positiva! Inoltreremo il tuo messaggio alla collega Sara, sarà felice di leggerlo. Buona giornata, a presto.
Lorenzo - Customer Care
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