Leroy Merlin Italia Reviews 

Inutile come sempre, una perdita di tempo. Le informazioni sul sito sono ERRATE e quelle fornite in chat sono vaghe e incomplete. Nessun accenno alle SCUSE da parte di Leroy Merlin.

Useless, as usual, a waste of time. The info on the website is WRONG and what the chat agent tells me is vague and incomplete. No effort to even APOLOGIZE on behalf of Leroy Merlin.

The chat operator was quite understanding and efficent

Contingencies may happen, but one would expect to be better assisted by a company as Leroy Merlin.
For an order online that the shipper cannot adequately handle, it took me several emails and 3 calls to the customer service to simply get my issue filed in and 3 weeks after it is clear I won't receive my purchase but still I don't have a clear visibility if and when I'll get refunded.

So my experience makes me say: do purchase only in physical stores and avoid the online shop.

Order number: 24300L12663-1

I went through a chat, suppoesed it was the usual AI bot. With my great surprise I found an eployee in person, Luigi, who very kindly answered my concerns.
Thank you and well done Leroy Merlin

Molto gentile, molto efficiente

the girl has been kind, fast and did well her job. I always found Leroy Merlin very efficient.

Very difficult to order.
Impossible without codice fiscale. Why do they need codice fiscale?
Pick up slots are a joke.

very efficient

Fast and professional support

Gentile,precisa e attenta

satisfied !

I'm impressed with the help received and the quickness of the process.

The parcel is overdue and I've discovered that it has not have been even prepared. Very bad. What's more they didn't even try to solve my problem, but simply transferred the request to a collegue that will (hopefully) answer in a week (3/5 working days).

I asked what cement primers he had and he gave me a link to a search that contained everything from paints to acid washes, but it didn't contain any primers

Customer service no longer responds after I communicated that I received damaged goods
After receiving a broken mosquito net and informing customer service, I only received an email asking if I had set it up correctly. After replying and sending photos of the evident damage, I have not received any further response, despite sending additional messages. Update: It is an incredible insolence how customer service treats people: after constant inquiries, the response was that customer service was on vacation. Then they asked for the photos for the third time, only to claim that the damage was not visible in the images, even though it is obvious that the frame is completely bent. This is how they keep the customer stuck in a communication that leads nowhere.
Servizio clienti non risponde più dopo che ho comunicato di aver ricevuto la merce danneggiata
Dopo aver ricevuto una zanzariera rotta e averlo comunicato al servizio clienti, ho ricevuto solo un'email in cui mi si chiedeva se l'avessi montata correttamente. Dopo aver risposto e inviato foto del danno evidente, non ho più ricevuto alcuna risposta, nonostante avessi inviato ulteriori messaggi. Aggiornamento: È un'incredibile sfacciataggine come il servizio clienti tratta i propri clienti: dopo continue richieste, la risposta è stata che il servizio clienti era in vacanza. Successivamente, hanno richiesto per la terza volta le foto, per poi affermare che il danno non è visibile nelle immagini, nonostante sia ovvio che la struttura è completamente piegata. Così si tiene il cliente ignorante in una comunicazione che non porta a nulla.

Kundendienst antwortet nicht mehr, nachdem ich mitgeteilt habe, dass ich beschädigte Ware erhalten habe. Nach Erhalt eines kaputten Fliegengitters und nachdem ich dies dem Kundenservice mitgeteilt hatte, erhielt ich nur eine E-Mail, in der ich gefragt wurde, ob ich es korrekt montiert hätte. Nachdem ich geantwortet und Fotos des offensichtlichen Schadens geschickt habe, habe ich trotz weiterer Nachrichten keine Antwort mehr erhalten. Nachtrag: Es ist eine unglaubliche Frechheit, wie der Kundenservice mit einem umgeht: Nach ständigem Nachfragen die Antwort, der Kundenservice sei im Urlaub. Dann wird zum dritten Mal die Anforderung der Fotos gestellt, nur um zu behaupten, dass der Schaden auf dem Foto nicht erkennbar ist, obwohl es offensichtlich ist, dass das Gestänge völlig abgeknickt ist. So hält man den dummen Kunden in einer sinnlosen Kommunikation.

If you only take care of customers who file an official complaint in addition to a normal report, that is not a solution either. The customer service should be significantly improved. Se ci si occupa solo dei clienti che, oltre a una segnalazione normale, presentano un reclamo ufficiale, questa non è una soluzione. Il servizio clienti dovrebbe essere notevolmente migliorato.