Very helpful guy Ross helped talk me through problems with my air source heating system. Let's hope it's resolved now. A bit stressful doing all the reset over the phone. Very patient. Still need a v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having spent some time speaking to wholesalers that frankly don’t understand the products they were selling I got in touch with Mitsubishi directly. I got passed through to Natalie who was an absolute... See more
Company replied
The engineer who does our annual service, Robert, is always on time and thorough. We have found him to be very knowledgeable & helpful & he spends time showing us how to have our system set to make i... See more
Company replied
Phil Bullock is a fabulous engineer who really knows his stuff and delivers great customer service. ASHP tech is still new (for us anyway) and to find a chap who identifies and rectifies problems quic... See more
Company replied
Company details
- Boiler and Heating Service
- Energy Equipment and Solutions
- Heating Contractor
- Manufacturer
- Ventilating Equipment Manufacturer
Written by the company
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Contact info
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , United Kingdom
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4.2
Great
913 reviews
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Good on the day
Steve the engineer was great. Personable and thorough. The downside of dealing with Mitsubishi is it takes ages to get a response from them when trying to make a booking. Their engineering staff seem to be spread thinly.
July 15, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Jim,
We appreciate you sharing your experience with Steve. It’s fantastic to know his assistance made things smooth for you.
Thank you for bringing the booking issue to our attention and we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Helpful engineer
Chris was really helpful and explained clearly and fully what he would be doing during the service. Having discovered an error during installation he again explained the impact of the error and what needed to be done to remedy the situation.
July 13, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Gilbert,
We appreciate you sharing your experience with Chris. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Diamond service plan
We have a diamond service plan and Phil the local engineer came to service our system, it was a pleasure meeting him, really knowledgeable and friendly guy.
July 8, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Jonathan,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Thank you to Paul Knowles for…
Thank you to Paul Knowles for installing our replacement Ecodan heat pump. You were very professional, friendly and knowledeable. The work was carried quickly and well.
July 9, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Philip,
Thank you for sharing your experience with Paul. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
The annual maintenance of my Ecodan…
The annual maintenance of my Ecodan Heat Pump was carried out by Phil Bullock, for whom I give a5 star rating as he is friendly, knowledgeable and professional and efficient.
However, the overall service can only be graded as 4 star as the front line engineers are let down by the back office administration, which can only be graded as 2 star.
The booking system software is clunky and the process of paying online often fails and the data has to be re input. Moreover having agreed an afternoon appointment on the telephone, but the email confirmation stated that it was a morning booking. I therefore sent an email to clarify and was told that it was definitely an afternoon appointment……. Phil arrived in the morning!
Mitsubishi, your engineers are being let down by your administration. You need to sort this out.
July 8, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Wayne,
We are happy to hear your experience with Phil was a great one.
Thank you for bringing the booking issue to our attention and we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Went for 3 diamond cover heard nothing…
Went for 3 diamond cover heard nothing had to chase them up , got serviced said couple of problems would write a report they would be in touch, had to chase them engineer didn’t write report 6 week later waiting for estimate of work to be done chased them again finally I started complaint then came estimate extortionate they did reduce price in the end and I said ok let’s get it done now still waiting for someone to contact me back , what a joke of a company customer service
July 1, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi @Sean 13,
We are sorry to hear about the frustrating experience you've had with our service, from the initial contact to the delays in getting your estimate and the subsequent follow-up.
We understand your disappointment and appreciate you bringing these issues to our attention. In order to review your case to understand where things went wrong and to get this resolved for you can you please fill out the request for information we have just sent you?
kind regards
Mitsubishi Electric Customer Support
Engineer Phil B arrived on time and was…
Engineer Phil B arrived on time and was very efficient. He identified the problem and was able to fix and correct the issue immediately. I was impressed with the service he provided and would recommend him to others.
July 6, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Hathaway,
Thank you for sharing your experience with Phil. We’re delighted to hear that his support met your expectations and that your system's issue has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
I had my heat pump system serviced and…
I had my heat pump system serviced and reviewed by a Mitsubishi engineer this week. Engineer was extremely professional, thorough and hard working. Part of what he was doing was auditing the installation for compliance before they would take it on for extended support, repair and service. He found a number of strange configuration items in the installation which made it non compliant. The good news was that he made various changes which made the system compliant and will improve efficiency.
July 1, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Mark,
We appreciate you sharing your experience with our engineer. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Water Leak in Heat Pump Cupboard
Returned from holiday to a leak from the water tank for ground source heat pump! Thankfully I had Mitsubishi 3star Diamond Star Service and Luke the Engineer came out and rectified the problem!
Great service,
ManyThanks
June 4, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Angela,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Luke and glad your leak has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Luke from Mitsubishi ecodan
Luke from Mitsubishi ecodan came to carry out the yearly service on our air source heat pump.
He called ahead to give us his eta, he arrived on time.
Luke was knowledgeable, professional, friendly, polite and thorough.
He provided an excellent customer service experience.
5*
June 26, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Sven,
Thank you for letting us know about your experience with Luke, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Absolutely horrific experience with…
Absolutely horrific experience with Mitsubishi Electric.
Nearly 7 weeks without an operational ASHP, and the lack of urgency has been unbelievable. I’ve made daily calls, endless escalations, and every time I’m forced to repeat the same conversation as if nothing has been logged.
Despite promises, no manager ever called back. Zero ownership, zero progress, zero accountability.
I’m only relieved it’s summer — if this had happened in winter, it would have been unbearable.
Deeply disappointed and would not recommend based on this experience.
June 23, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Good afternoon @ GS2,
We are truly sorry to hear about the prolonged issues with your Ecodan and the frustration caused by the lack of resolution. We understand your disappointment and the inconvenience this has caused. We have send a Request for information, can you please provide some details so that our customer resolutions team can look straight into this for you and additionally understand what has happened.
Kind regards and apologies again,
Mitsubishi Electric Customer Support
Operations Room - Customer Service ✨
The company I work for is a regular client of Mitsubishi - We order lots of heat pumps/cylinders every year with them and they are always friendly and efficient. We especially like to use them for trickier island deliveries - Ashley and the ops team are great at supporting us and making sure our client's receive the goods on time. If anything ever goes awry with couriers they are really helpful at putting things right.
June 19, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi,
Thank you for your fantastic review. We’re pleased to hear that Ashley and the operations team continue to support your deliveries so effectively, even in more complex situations. Your feedback is greatly appreciated.
Kind regards,
Mitsubishi Electric
Mitsubishi Heat Pump Repair
Robert, the Mitsubishi engineer, did a great job identifying the tricky issue and resolving it. I also learn some useful points about the ASHP through Roberts open and insightful discussion. Overall, could not have asked for any more of Robert or MEL. Many thanks.
June 18, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Edward,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Robert and glad your issue has been resolved.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
First service by MEL
This was a first service by MEL for our heat pump. Previously the original installer had done the services.
Paul, the MEL engineer, was excellent both technically and personally. He carried out the service efficiently and answered all our questions.
Very happy - thanks Paul!
June 18, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi John,
We are happy to hear your experience with Paul was a great one!
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Phil came out to look at our heat pump…
Phil came out to look at our heat pump and found an issue in no time and fixed it, excellent guy excellent service very helpful. Hopefully will not need to call him out again until the annual service is due.
Thanks Phil, see you next year.
June 18, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Mr Jeff,
We really appreciate you taking the time to tell us about your interaction with Phil. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
The support team at Mitsubishi Electric… :-)
The support team at Mitsubishi Electric UK were fantastic. They showed patience and expertise to get to the bottom of a defect with our installation. Very pleased to have had them involved. Dean and Alex in particular were very knowledgable.
June 17, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Patrick,
Thank you for sharing your experience with Dean and Alex. We’re delighted to hear that their support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Luke was professional
Luke was polite, efficient and very professional
He knew the system and performed an excellent annual service
June 17, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Steven,
Thank you for letting us know about your experience with Luke, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
5 Star service from Mitsubishi
We have been experiencing problems with a relatively new Heat pump installation since the work was completed by the contractor, the contractor asked Mitsubishi to carry out a full review of the installation (to the contractor's credit) and said that anything highlighted by Mitsubishi will be attended to.
Today Phil an engineer arrived from Mitsubishi and conducted an in-depth inspection of everything and noted several area's that need attention, primarily, low flow rate, inadequate expansion vessel sizes and possible circuit leaks, Phil is a very polite and professional engineer and explained in great detail why we are experiencing the issues we have, he said Mitsubishi will submit it's report to the installation contractors and what Mitsubishi says needs to be done to bring our installation upto to the level it should be operating at.
Hopefully the installation contractor now makes good on his promises.
June 16, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Keith,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil and glad he was able to supply in-depth advice and detail.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Highly recommend
We had a service carried out by Andy and couldn’t recommend him more. He was so knowledgeable about the system and has the patience of a saint, answering all my questions about how to use the system to meet our needs and to be as economical as possible. Polite and friendly too. Definitely worthwhile and wouldn’t hesitate to book again. Thanks for the great service
June 4, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi C Nairn,
Thank you for sharing your experience with Andy. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Customer service excellence
We have been working with Mitsubishi for many years and have had many people looking after our account but I have to acknowledge that Laura has brought a new level to the customer experience. Her willingness to always help with difficult scenarios and ability to mediate with ourselves and logistics is second to none. Without this level of customer service we could not maintain our relationships with our customer base and it is great to have this support from such a prestigious manufacturer.
June 9, 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Alan,
Thank you for your fantastic review. We’re delighted to hear that Laura has made such a positive impact and continues to support you so effectively. We truly appreciate your long‑standing partnership.
Kind regards,
Mitsubishi Electric
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