Mitsubishi Electric UK Reviews 

This melcloud app is execrable. I have no confidence that what I ask it to do from 300 Miles away is complied with. Hot water should be off but I can see it's 40deg and no way of turning it off. Pathetic

I had such a great experience working with Natalie. From the very first conversation, she was friendly, approachable, and genuinely interested in helping us find the right solution, which was a breath of fresh air.

What really stood out was how easy she made everything feel. She took the time to explain things clearly and was always quick to respond to queries. It never felt like we were being “sold to” — more like we had someone on our side who really cared about getting it right for us.

Her knowledge of the residential side of the business is fantastic, but more than that, it’s her attitude and the way she works with people that makes the difference.

Honestly, it was just a really smooth, positive experience from start to finish. I wouldn’t hesitate to recommend Natalie — she’s an absolute credit to the team!

I had an outstanding experience with Natalie from Mitsubishi. From start to finish she was professional, knowledgeable, and genuinely focused on helping me find the right solution rather than just making a sale.

Natalie took the time to answer every question clearly, kept me informed throughout the process, and made everything feel easy and stress-free. Her attention to detail and commitment to great customer service really stood out.

It’s rare to come across someone who cares this much about their customers. I honestly can’t rate her highly enough and would absolutely recommend working with her if you’re considering Mitsubishi.

Thank you again, Natalie!
⭐️⭐️⭐️⭐️⭐️

We found the help and support from Natalie and the team at Mitsubishi brilliant. Really helped with our transition as a company from Gas to renewables.

I have been talking to Natalie for a while, really friendly and helpful and good to chat to
Assisted me with numerous things in regards to Mitsubishi heat pumps and trying to get 'MCS' registered. I wish her well in her new job position

My system developed a leak some time ago,I tried to contact the customer service people a few times lines always busy,as a last resort I phoned my customer service engineer Phil bullock who as usual gets things done as a result he finally fixed my issue

Paul the Mitsubishi engineer came from Brighton to London to do a software update on out heat pump. He identified a couple of other unrelated issues for us and fixed them. He also helped with our settings to make the system more economical and gave us some good tips for running the system. He is an excellent communicator and is very knowledgeable on his subject. Thank you.

Recently started working along side Mitsubishi. They have been amazing from the start. Jess over at Mitsubishi Electric is a star. She always gets back to us within the hour or same day. Helped with all the onboarding and accreditation training and even does all the leg work and logistics in our consultancy and design phase for tender submissions. Because of all the experiences we have had so far. As a company, we plan to do much more with Mitsubishi Electric going forward.

Natalie has always been very efficient and quick to help us at Domestic heating. She will be a great asset to any role she takes on.

I would like to express my gratitude to the Mitsubishi Training Team and Natalie Pell for her support with becoming a recognised installer. Amazing and extremely professional service provided.

Don't bother wasting your money with these people!

Big name yes, but as soon as there is a manufacturer issue (like an internal leak within the system itself, not an installation issue) you cannot get them to even book an appointment. First you get that there are lengthy timeframes for their engineers, which you say ok, I'll wait, just book me in. Then you'll be ignored after their own timeframes pass.

Just another company that disrepects their customers after taking their money. If you are on the fence about a heat pump system, use anyone but these jokers.

One-to-One Service That Delivers

I’ve been buying Mitsubishi air source heat pumps directly for nearly five years, and I keep coming back because of their excellent one-to-one service. Purchasing directly gives me the same discounts as merchants and a dedicated sales representative from day one. The before‑ and after‑sales support is prompt, professional and reliable.

That personal service is the main reason I’ve chosen Mitsubishi for around 90% of my installations — they consistently make the buying and ownership experience easy and worry‑free. Highly recommended. 🙂

Having had an intermittent ASHP shutdown issue, with the diagnostic check showing no obvious problem, an engineer was sent out to analyse further. He was extremely professional and spent time going through the system checks and settings. A part on the pre-plumbed cylinder tank was then immediately replaced and the system retested to confirm it was back in full working order. All this was under 3-Diamond service. Great customer experience.

Product (ASHP) had to be reconfigured as part of the diamond cover requirement (£950) then £450 for diamond cover. Have to beg about 6 times to get them to come to do the service, then again to do the repair they picked up on the service. The engineers that have eventually arrived have been excellent. However they fob you off with 'our scheduling team will organise your appointment' then there is no response for weeks. And paying for the best cover it's just not responsive and a total rip-off. Will be going elsewhere sadly because I have to work far too hard to get the service I pay for.

Annual service for Heat Pump. Carried out on agreed date. Engineer Phil was efficient and talked me through what works he had undertaken.

We recently had some persistent heating issues (related to pressure), and our Mitsubishi engineer, Phil, was absolutely brilliant. Over the course of two visits, he truly went above and beyond to ensure the problem was completely resolved. He was professional, thorough, and genuinely cared about getting our heat pump installation back up and running perfectly. Highly recommended.

Susan and the team at Mitsubishi Electric were extremely helpful from the very first conversation regarding a project I had in Wandsworth.
They carried out detailed heat loss calculations for the flat and designed a heat pump and cylinder system tailored perfectly to the property.
Following installation, Susan’s team continued to provide excellent support, promptly assisting with any questions we had.
Overall, the service from Susan and Mitsubishi Electric was outstanding.

We have been using Mitsubishi for over 10 years and the support that we've received from our One to One manager (Nora) is key to this. She is always very responsive to any questions that we have or issues that we encounter.

Jess our account manager is brilliant! Prompt, thorough and always a pleasure to deal with.

My acount manager Bahar Basci is always a pleasure to deal with. She is very polite and gives excellent servce and advice