Lesara Reviews 47

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I placed an order on 06.02.19 the estimated delivery was 11.02/18.02 19 as it had not arrived I emailed Lesara who altered the status of my order to shipped, but when I tried to check the tracking num... See more

Rated 5 out of 5 stars

Ordered a pair of fitness boots, they arrived within the stated delivery time of I think was 3-7 days, they are fantastic! Very comfortable! I wouldn’t hesitate to order from Lesara again or to recom... See more

Company replied

Rated 5 out of 5 stars

Beautiful Knife Set Ordered a knife set from them because we don't seem to have things like this is England, the product is fantastic colour, style, workmanship and the customer service brilliant... See more

Company replied

Rated 5 out of 5 stars

These sandals arrived & were worn on the hottest day of the year (so far), never known a new pair of shoes not to rub or hurt my feet in such hot weather! So comfortable, already bought boots & traine... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Founded in Berlin in 2013, Lesara, a pioneer in Agile Retail, is an international fashion & lifestyle online store. At Lesara, we take online retail to the next level by using in-house expertise to identify and analyse emerging trends. Thanks to an integrated supply chain, our customers across Europe can access latest trends faster and at unbeatable prices. They can choose from a diverse selection of daily new products. We promise our customers an inspiring online shopping experience with first-class customer service, safe & easy payment methods, quick deliveries and top quality products at the best price!


Contact info

4.1

Great

TrustScore 4 out of 5

47 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

the shoe's that I have purchased for …

the shoe's that I have purchased for myself and friends have been very well received. Quality and fit are great, very very comfortable to wear and I get lots of compliments and enquiries about where I purchased them

June 28, 2017
Unprompted review
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Reply from Lesara

I’m so glad you’re happy with your experience!

Warm Regards,

Annie from Lesara

Rated 5 out of 5 stars

Excellent service

Excellent service, quality and price. Was very pleasantly surprised and would definitely use again. Didn't have to use refund policy and have had a problem with a different company but i hope their customer service is for all pets of the business.

June 28, 2017
Unprompted review
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Reply from Lesara

Thanks for your review! We hope you continue to enjoy the Lesara experience and have loads of shopping fun!

Warm Regards,

Annie from Lesara

Rated 5 out of 5 stars

I will order again

I ordered a couple of items. Service was good. Trainers and shoes were excellent, good price and fit like gloves so very comfortable. Will be ordering again.

June 28, 2017
Unprompted review
Lesara logo

Reply from Lesara

We really appreciate your positive review!

Warm Regards,

Annie from Lesara

Rated 5 out of 5 stars

Excellent Products

I ordered on three occasions from Lesara, all were trainers. The second pair I had to return as they were unsuitable due a foot problem I have. The refund was very quick and the first and third pairs are fine. Very pleased, will definitely buy from them again.

June 28, 2017
Unprompted review
Lesara logo

Reply from Lesara

Happy customers are our top priority! Thank you very much for your feedback!

Warm Regards,

Annie from Lesara

Rated 5 out of 5 stars

Very impressed

Very impressed, was told delivery by 10/5/17 & to my surprise the parcel arrived today, 11/4/17!!!!
Great quality, i will definately be ordering from them again.

Bel

April 11, 2017
Unprompted review
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Reply from Lesara

Hi Bel,

We greatly appreciate your positive review!

Best regards,

Annie from Lesara

Rated 1 out of 5 stars

Sorry have to review such an appalling …

Sorry have to review such an appalling service ordered in March still not delivered promised delivery this week by customer services not received re-contacted customer services item not trackable nor is it clear where it actually is and further delays in the UK. Should have listened to all the negative reviews on Face book!

April 11, 2017
Unprompted review
Lesara logo

Reply from Lesara

Hello,

Thank you for your feedback. We appreciate that a delay in your delivery can be frustrating and we will do your best to make sure this is resolved as quickly as possible. Please email us at service@lesara.com so we can examine your order and find a prompt solution with our logistics team.

Best regards,

Annie from Lesara

Rated 5 out of 5 stars

Recommend

Delivery usually within a fortnight, I think its based in Germany so its understandable.

Products always perfect, no issues with them whatsoever.

April 2, 2017
Unprompted review
Lesara logo

Reply from Lesara

Hi Rachel,

Thanks for your review! We hope to see you shopping with us again in future!

Best regards,

Annie from Lesara

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