LESTRANGE Reviews 

827
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfortable fit of the clothing, noting that these versatile garments are wonderfully well-made and stylish for everyday wear. People also appreciate the incredibly helpful staff, complimentary alterations, and prompt customer support when shopping both online and in the physical stores. Some reviewers were not happy with occasional order mix-ups, experiencing difficulties getting timely resolutions for missing items or unexpected manufacturing defects. A few consumers additionally mentioned frustrating communication delays with customer service representatives when trying to resolve delivery errors or quality issues.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent craftsmanship and timeless style of... See more

Service

People report positive experiences with service, highlighting helpful and kind staff both in-store and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and excellent... See more

Value for money

Consumers find value for money to be quite positive, reporting that the quality to price ratio is very high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. Quality of the trousers is fantastic. Slight stretchy material. Very comfortable and great fit. I am 6ft, normal build with a 34 waist, so bought the large size after using the siz... See more

Rated 5 out of 5 stars

Great customer service, amazing quality and real excellent product. Purchased the merino half zip and am really pleased with the fit, the quality and the service received when purchasing. Lestrang... See more

Rated 5 out of 5 stars

The customer service was prompt and excellent, they responded very quickly. Their products are of the utmost in quality, they aren't cheap, but also not exorbitantly expensive either. I think the valu... See more

Rated 5 out of 5 stars

Jeanie in the KX shop is a treasure! Great product knowledge, can do attitude in a quiet way, remembered me when I came back to the shop and has a lovely easy manner about her. Great products, happy c... See more


4.3

Excellent

TrustScore 4.5 out of 5

827 reviews

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No recent history of asking for reviews

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Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(827)

68 reviews in the last 12 months

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Rated 4 out of 5 stars

Good experience with order and exchanging items

Original items were shipped immediately and arrived quickly. I exchanged the items and after a few emails, the status of the replacement items was cleared up. I exchanged the items, because they were too slim and ordered the relaxed fit trousers. I would order from them again. I look forward to receiving the new trousers.

November 27, 2023
Unprompted review
Rated 2 out of 5 stars

This was my first online experience…

This was my first online experience with this retailer - following a recommendation - although I was not disappointed in the product, I had to return the item for exchange to a slightly larger size. My issue was not with the process of return, but by the lack of communication as to my return item being recieved by their distributors and the replacement being despatched. I would like too think that a competitive luxury brand in todays market, would have a system of simlar pedigree of customer service to their brand. To date all I know is I'm am lighter by £***.00 and no garment. Come on guys speed it up...!!

November 25, 2023
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi Andrew,

Thank you for your feedback and apologies for any inconvenience or frustration caused.

I have looked into your return and can see that this was received back at our warehouse on the 6th of December, during the return process, you should receive a return confirmation email containing your label/QR code and a tracking link. This allows you to monitor the return progress at your convenience. When a return is delivered back at our warehouse it can take up to 7 working days (excluding Saturdays & Sundays) for a refund or exchange to be processed, I can see your exchange was processed within 5 days which is within our return processing timeframe.


We will be sure to take your feedback on board and work to make future returns smoother for all our customers. If you ever have any questions or concerns please feel free to reach out to us at support@lestrangelondon.com so that we can assist you with this.

Best,
Chloe @ LESTRANGE

Rated 5 out of 5 stars

Nicest trousers I own….

The 24 Trouser slim fit are the nicest pair of trousers I own. They fit well, look smart and are very comfy. Dress them up or down. Will look to get another pair soon.

August 7, 2023
Unprompted review
Rated 4 out of 5 stars

A clear winner!

Owing to an operation I had to wait to wear my Lestrange trousers and I’m glad I did. They are stylish and extremely comfortable; I expect to buy more pairs relatively soon.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Addicted

I have been wearing your clothes for about 5+ years. I started with the 24 hours trousers and I carried on purchasing them ever since. At this point I cannot deny it.... I am addicted! no word of a lie look me up on your system and I am there LOL Mitchell Onuorah

July 25, 2023
Unprompted review
Rated 1 out of 5 stars

Waiting 2+ weeks and counting for refund

No comment on clothing quality, etc.

However, refunds for returns are excrutiatingly long. Most clothing ecommerce companies refund 24-48 hours after receiving returned merchandise. Lestrange is taking over 1 week and that's not counting the 1 week for transit back to UK.

Overall a very disappointing experience given the price of the garments

July 25, 2023
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi There,

Thank you for your review and feedback.

I am so sorry to hear about your experience with our returns process, apologies for any frustration caused.

All of our US returns do get sent to our US holding point where these returns are consolidated and once a certain amount of returns have arrived at the holding point they are then shipped back in bulk to the UK warehouse. Where once arrived they can take up to 7 working days to be processed and the refund or exchange processed so all in all this process can take up to 14 working days once received at our US holding point.

I have looked into your return now and can see that this was processed (27/07/23) for you, This should now be with you in your account, if there are any issues please let us know.

We appreciate your feedback on our return time. We will be sure to raise this with the team and see where we can streamline and improve this service as we hope to provide a great service for a customer from start to end.

If you need any assistance in the future, please don't hesitate to email us at support@lestrangelondon.com

Many thanks,
Chloe

Rated 5 out of 5 stars

Great quality

Great quality! and when It turned out that the size I ordered was a little bit too large it was easy to exchange

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

Products failed twice iremperable

Products failed twice iremperable by skilled craftsperson.

However - Not the issue

Certain products sold as "tropical" or including very breathable materials such as linen are hyped as summer or holiday garments.

In both cases the material is so thick and mixed with other material to the point where linen etc is negligible that they are roughly as comfortable in the heat as jeans.

Pros
-stylish
-sleek profile
-company appears to have good intentions
- stylishly versatile

Cons
-materials used to tap market opposed to deliver on promises
- fragile
-practically inversatile due to restricted movement and overheating
-expensive

1* not because the pants deserve 1 star but when price is factored I yes 1 star. They are beutiful, they are sleek as long as they last they make you feel confident. However both pairs that I have owned have last roughly 20 wears and 2 before disintegrating.

Offer materials that last and I will rate 5 across the board and buy pairs for everyone I know

As is they are a luxury for myself when I need to look my best

June 10, 2023
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi Jack,

Thanks for your review and feedback.

Our 24 Trousers Tropical Wool are made of a Merino Wool that has an open structure using a different crepe weave allowing air to flow better through the trousers which in turn makes this fabric have better breathability in warmer weather. Our Linen 24 Trouser are made out of mostly linen and cotton with an added 3% Elastane to add some stretch to the fabric, so we're sad to hear that you did not find that these garments lived up to expectations as we do aim to make garments that can be worn multiple times and through a variety of seasons/situations.

We do have 1 year guarantee on all faulty garments so if there are any faults please do feel free to email us pictures of the faults at support@lestrangelondon.com and we can look into the best way to resolve this for you.

We look forward to hearing from you.

Chloe @ LESTRANGE

Rated 5 out of 5 stars

Great Product and Customer Experience

I have been enjoying my 24 trousers from L'Estrange for a few years now and wanted to move into their shirts. I had a (self-inflicted) issue with my account that the team spent a lot of effort fixing for me. They were super responsive and helpful and the whole process was a great customer experience. My beautiful new shirt arrived today, wrapped and tracked really nicely. Plus I can be happy that it is such a sustainable brand. Thanks so much!

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Why I like this brand!

I saw your brand via Instagram ads for a period of over 12 months. At first I thought it was another brand trying to spam me about products as a result of googling Chinos!
But, overtime I learnt more about your brand and realised you had a store in Spitalfields.
After some research I learnt more about the brand and the sustainability part of it I which I liked. I like to buy 1 item in the hope that it lasts me a long time and can be worn alot!
I normally buy my chinos from Uniqlo but now I have well and truly switched to yourselves.
The increase in price was a greater outlay however I currently feel it's well worth it. I only ever purchase from store, and the service is great. I actually feel that if you didn't have a store I would have never invested into the brand. I am now two pairs of chinos in, one t-shirt and shorts! I plan to purchase a few more items to complete my wardrobe and I hope these basics will last me a year or two! Mainly because I am expecting my first child so the purchase of my own clothes will be the last thing on the shopping list! A great brand.

May 1, 2023
Unprompted review
Rated 1 out of 5 stars

Promised voucher never received

Have bought a number of items from L’estrange so when I received an email asking to fill out a lengthy survey in return for a £30 gift voucher straight after completing the survey,i was happy to oblige
Well 2 days later still no voucher. Contacted CS who said i would receive the voucher yesterday and still nothing
Pretty dishonest way of obtaining information from their customers

May 14, 2023
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi there,

Thank you for your review.

You are correct, the discount code did take longer to arrive than anticipated. We ran into some technical issues that caused a delay, and for that, we hope you accept our sincerest apologies.

Thank you for your feedback and we will take your comments on board to improve this process going forward.

If you need anything please email support@lestrangelondon.com

Chloe @ LESTRANGE

Rated 5 out of 5 stars

24 trouser

24 trouser
Excellent customer service from the team in store and very comfortable and high quality product for a very good price. Will add more clothing to the collection.

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

Travels well, durable, adaptable

Excellent. I was hesitant because of their advertising strategy. I purchased their reworked wool trousers. I’m a fan of wool but find it hard to find adaptable trousers (often they’re too light, or too heavy, or too inflexible). I used them for a hike while travelling where weather was quite hot and quite cool at various times and needed the stretch the trousers provided. I also used them for going to work. Worked well in both circumstances (though the style is better suited for office). Packs light too, which is helpful.

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

best shirt ever

These products are exceptionally well made. The material used is top quality.
They are fictional, stylish, and Rick the box of both smart and casual.
The fit is better than any other brand I have known.

March 31, 2023
Unprompted review

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