LESTRANGE Reviews 

827
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfortable fit of the clothing, noting that these versatile garments are wonderfully well-made and stylish for everyday wear. People also appreciate the incredibly helpful staff, complimentary alterations, and prompt customer support when shopping both online and in the physical stores. Some reviewers were not happy with occasional order mix-ups, experiencing difficulties getting timely resolutions for missing items or unexpected manufacturing defects. A few consumers additionally mentioned frustrating communication delays with customer service representatives when trying to resolve delivery errors or quality issues.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent craftsmanship and timeless style of... See more

Service

People report positive experiences with service, highlighting helpful and kind staff both in-store and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and excellent... See more

Value for money

Consumers find value for money to be quite positive, reporting that the quality to price ratio is very high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. Quality of the trousers is fantastic. Slight stretchy material. Very comfortable and great fit. I am 6ft, normal build with a 34 waist, so bought the large size after using the siz... See more

Rated 5 out of 5 stars

Great customer service, amazing quality and real excellent product. Purchased the merino half zip and am really pleased with the fit, the quality and the service received when purchasing. Lestrang... See more

Rated 5 out of 5 stars

The customer service was prompt and excellent, they responded very quickly. Their products are of the utmost in quality, they aren't cheap, but also not exorbitantly expensive either. I think the valu... See more

Rated 5 out of 5 stars

Jeanie in the KX shop is a treasure! Great product knowledge, can do attitude in a quiet way, remembered me when I came back to the shop and has a lovely easy manner about her. Great products, happy c... See more


4.3

Excellent

TrustScore 4.5 out of 5

827 reviews

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No recent history of asking for reviews

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Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(827)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love L’Estrange

I love L’Estrange! Their clothes are made with high quality materials and are designed for every day wear. I love the attention to detail they show when designing their minimalist clothes. In addition, the brand strives to have a sustainable approach to producing and marketing their clothes. I look good and comfortable wearing L’Estrange, and I feel good knowing that I am helping to contribute to a better environment.

March 5, 2023
Unprompted review
Rated 4 out of 5 stars

Top company. Quality still lacking

- Company great
- Customer support great
- Quality simply not there yet

The company ideals are great and the customer service was amazing, but sadly the quality simply wasn't there yet. The hem has split in three different places while I've been getting into my shorts. They offered to pay for the repair at a tailor which was great but was a pain to find time for. Then the seam ripped in another two places over the coming months anyway. I have worn them far less than any other shorts and simply collect dust now.

Could I go back to L'Estrange and ask them to repair two more rips in the hem? Possibly. But I'd certainly have to arrange a different stitch than the original, if your starting to see the problem here.

It should be noted that their cotton 24 trousers and shorts have a very thin, synthetic-like feel to them. Sometimes I enjoyed this and sometimes I didn't.

I'm very much on the move towards buying from more conscious B Corps (or better) in every decision, so I want to try L'Estrange again, but I just can't yet. Hopefully one day I'll be able to come back here and change this review.

August 1, 2022
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi Brett,

Chloe here from L'Estrange London.

This is alarming to hear! We can most certainly look into this for you as our warranty policy on all garments is one year and we offer several solutions depending on the issue, severity and what works best for you. We, unfortunately, can't seem to locate any correspondence between us and you on this particular issue due to amount of details that are visible to us through this review.

Would it be possible for you to send us an email at support@lestrangelondon.com so that we can get to the bottom of this for you?

We hope to hear from you soon and appreciate the feedback. Your concerns will be raised with our head of production at our next meeting.

Best,
Chloe

Rated 3 out of 5 stars

Quality lacking for the price tag

I’ve had 2 Wool trousers, and one 24 Trouser. All have been comfortable but the quality sadly has been poor.

The wool trousers developed holes in the knees within one season which was refused an exchange / repair.

The 24 trousers lasted 2 years but today the zip buckle sheered off, and the leg fabric started coming away.

Quality should be far better for the cost. I’m not rough on cloths and I work from home so it’s pretty light / careful wear (though granted I did live in them!).

I sadly won’t buy again due to this experience.

February 12, 2023
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi Peter,

Chloe here from L'Estrange London!

I am so sorry to hear about your experience with this situation needless to say, we can most certainly look into this for you as our warranty policy on all garments is one year and we offer several solutions depending on the issue and severity.

We, unfortunately, can't seem to locate any correspondence between us and you on this particular issue. Would it be possible for you to send us an email at support@lestrangelondon.com so that we can get to the bottom of this for you?

We thank you and appreciate your feedback as we are consistently looking for ways to grow and improve.

We look forward to hearing from you.

Best,
Chloe

Rated 5 out of 5 stars

Great clothes and ethical brand

I'm a regular L'Estrange customer, and have a number of different items. Without exception they are all great - the quality of material, fit, style, all on point.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Sustainably sourced and beautifully made clothing.

Beautifully made clothing from this company who have a strong ethic when it comes to sustainability. The trousers arrived one day after ordering in a presentation box with lovely little touches that make receiving your purchase that little bit more special. The fit and finish are excellent and you can tell the quality means they will last. Great clothing that can be adapted to any combination for dressing up or down depending on the occasion.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

In store experience

Went into the Spitalfields store. The service was great and I felt under no pressure to buy despite trying on a few items.

The trousers and blazer are fantastic. Really comfortable and can be dressed up formally or dressed down. The fit is not too slim and there is just the right amount of stretch to make you forget you’re wearing a suit.

Highly recommended

January 1, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love my l'estrange 24…

I absolutely love my l'estrange 24 trousers! The fit is perfect - they're comfortable and flattering, and the style is just what I was looking for. I appreciate that the company has a strong ecological and fair philosophy, which is important to me. These trousers have quickly become a staple in my wardrobe and I can't recommend them enough. Thank you l'estrange for creating such a high-quality, sustainable product!

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

The perfect fit

The perfect fit! The limited edition wool trousers are super comfortable and can be worn casually or in formal settings. I like the belt loops on this limited edition pair. Will be back for more!

December 20, 2022
Unprompted review

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