Letang Auto Electrical LTD Reviews 

593
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers frequently praise the highly competitive prices, excellent product quality, and exceptionally helpful support team that consistently goes above and beyond expectations. Many people note that the online ordering process is remarkably straightforward, and items typically arrive quickly and securely packaged without any damage. However, some customers also noted frustrating delays with delivery services, missing tracking details, and ongoing difficulties in getting timely updates regarding their pending orders. A few reviewers experienced unexpected stock issues, sudden price changes, or communication gaps when attempting to reach customer support to resolve these shipping problems.

What people talk about most

Product

Clients share positive opinions on product, highlighting great prices, competitive costs, and items arriving... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences vary significantly. Many... See more

Service

Consumers find service to be positive, highlighting efficient installations and helpful staff. Reviewers... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Price

People report positive experiences with price, consistently highlighting great deals and competitive quotes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was good apart from one area. Ordered and received notice it was being processed. Then received notice it was cancelled. No information why. I had to call to find out. It was becaus... See more

Rated 5 out of 5 stars

Dan fixed my diesel heater on very short notice and didn't charge any extra fee. Within 15 minutes he found the issue (air bubbles in the pipe that feeds the pump with diesel + pump is getting old) an... See more

Rated 5 out of 5 stars

After being let down by another online store for same product who then took money then said not in stock till September. Contacted Dan , who said yes in stock can either fit or post I was onl... See more

Rated 5 out of 5 stars

I read previous reviews before ordering! Dan beat the opposition on price by a good amount and arranged a delivery to suit me and was spot on with the time. Has also since responded to a technical que... See more


Company details

  1. Auto Parts Market
  2. Auto Electrical Service
  3. Auto Machine Shop
  4. Car Repair and Maintenance

Written by the company

We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales


Contact info

3.9

Great

TrustScore 4 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(593)

106 reviews in the last 12 months

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Rated 2 out of 5 stars

Still waiting on couple of things and…

Still waiting on couple of things and packing was poor

June 3, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

We have apologised for this delay for part of the order via the courier services used as they have misplaced the parcel but have offered for a next day delivery service for our customer, hoping all goes well so they can be satisfied after the slight delay.

Rated 5 out of 5 stars

Great company, great product

From finding the parts I didn't think I'd find to asking questions via email and the following phone call to a REAL person ,this has been a superb experience, the kit is self comes as complete as you'd ever want ,with all the bits to get the job done ,SUPERB thanks

May 7, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks, hope you continue to shop with us again

Rated 5 out of 5 stars

Great to deal with

Great to deal with. Very accommodating. Helped me replace my van fridge. Fully recommended

May 2, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

many thanks it was a pleasure in doing so, hope to see you again soon

Rated 5 out of 5 stars

Best customer service

Honestly the best customer service I think I've ever experienced.

April 7, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks for this review, we aim to offer the best customer services to all enquiries made and to all of our customers. many thanks

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, great price, fast fuss free delivery, excellent packaging. I cannot fault the product and service offered by Letang, it is first class and I would highly recommend them.

April 3, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

As we aim to satisfy all of our customers we offer the best customer service along with a quick and smooth delivery service, Thanks

Rated 1 out of 5 stars

Ordered a van swing

Ordered a van swing, says express delivery, this must be a joke 10 days and no sign of it. Impossible to contact the retailer, via telephone, left several emails they cant be bothered to answer. Buyer beware.

April 16, 2025
Unprompted review
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

This customer ordered in with us and was advised that the item had to be ordered in, due to the public Easter bank holiday there had been a delay with all orders and deliveries, we were open on the Good Friday, and only closed on the Easter Monday as we do not open on the weekends, our lines are open during our opening hours, yet still no complaints from any of our customers regarding any issues in getting in touch. We have received one email from this customer as he had been kept up to date so much up to date that when he enquired this morning at 10:30am and advised that there is still a delay as the warehouse team were still slightly behind as the order is sent directly from the supplier, we offered a Saturday delivery for them for 26/04/2025 This customer just thanked us for having this sorted for them then leaves a 1 star review not too sure why they would do this

Rated 4 out of 5 stars

A quality product at a good price

A quality product at a good price. Delivery was prompt, but I would have liked to track the delivery without having to download additional software/app.

April 11, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Thanks very much for your review, we will look into making this easier and may revert back to inputting it manually , al the best

Rated 5 out of 5 stars

Dropped my New VW T6.1 Off in the…

Dropped my New VW T6.1 Off in the morning picked up that evening after Dan and his team stayed on and finished fitting electric door openers and soft closer’s.Top kit fitted by top personnel.Would definitely recommend to anyone.Kind regards Tony

March 28, 2025
Unprompted review
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks for this and very happy to read that were happy with our services. Many thanks

Rated 1 out of 5 stars

The bike rack was scratched and dented…

The bike rack was scratched and dented not good looked like it was not new and had been used before

April 10, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Not too sure about this review here as since purchased we have not received any notification advising us of this from this customer who is well within their rights to report this for an exchange, a replacement or a full refund.

Rated 5 out of 5 stars

Great service

Great service, excellent product and competitively priced

April 1, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Good customer service, Slight error in spec of product…

Slight error in spec of product delivered, but turned out to be their supplier wrongly labelling product. Common sense prevailed and their supplier directly sent me the component required to correct the specification of the roof light to invented. Saved the hassle of returns etc.

February 26, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Fantastic company with excellent customer service

We contacted Letang and spoke to Daniel, who from the outset was clear with our particular needs, which was to have a tow bar, a Memo Pivot Swing-out tow bar and a Thule 2 bike carrier fitted to our precious motorhome (panel van). Daniel explained the procedure and process and sent us quotes for the relevant items. No pushy sales tactics, just good communication and advice. After getting a number of quotes, we were confident that Letang offered the best solution and excellent pricing.
Yesterday we travelled down to their service centre to have the work completed. We met Daniel and his mum & sister, who were all extremely lovely people who couldn’t do enough for us. Fantastic customer service. The work was carried out to a very high standard and although took longer than expected, Daniel wanted to ensure the job was completed thoroughly and safely.
We couldn’t be happier with the work completed and would like to thank everyone for their hard work and dedication to the task. We have no hesitation in recommending Letang , hence this 5 star review

February 20, 2025
Unprompted review
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Always a pleasure and many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Advice willingly given

I contacted LAE Ltd about installing a pivot arm towbar onto my new Fiat Ducato van. Dan went out of his way to answer my numerous questions and provide a quote. In the end I regretfully had to find an engineer closer to home but I would certainly recommend him as he was so ready to help

February 12, 2025
Unprompted review
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Great service

I have had the best service and support you could possibly give. Thank you very much.

February 10, 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

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