Service was good apart from one area. Ordered and received notice it was being processed. Then received notice it was cancelled. No information why. I had to call to find out. It was becaus... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dan fixed my diesel heater on very short notice and didn't charge any extra fee. Within 15 minutes he found the issue (air bubbles in the pipe that feeds the pump with diesel + pump is getting old) an... See more
After being let down by another online store for same product who then took money then said not in stock till September. Contacted Dan , who said yes in stock can either fit or post I was onl... See more
I read previous reviews before ordering! Dan beat the opposition on price by a good amount and arranged a delivery to suit me and was spot on with the time. Has also since responded to a technical que... See more
Company details
Written by the company
We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales
Contact info
Unit 4, Ridgeway industrial centre, BS5 7EY, Bristol, United Kingdom
- Letangautoelectrics@gmail.com
- letang-auto-electrical-vehicle-parts.co.uk
3.9
Great
593 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 24 hours
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Super quick delivery, great comms, best price.
Absolutely brilliant experience - see title.
July 31, 2025
Reply from Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Delivered on time
Delivered on time, very good condition and good quality, well wrapped and accurate with the information provided.
July 31, 2025
Reply from Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Day after ordering and paying £7.50…
Day after ordering and paying £7.50 postage (apparently express) notified that shipment was on its way…great I thought should arrive well before we leave on holiday. Actually 7 days after ordering it arrived, according to the postage label, shipment was posted 4 days after ordering and cost just over £3.
July 31, 2025
Reply from Letang Auto Electrical LTD
Apologies for this as with most small parcels we charge between £4.99- £7.99 all depending on size and weight, if only you had made us aware of this we would have happily issued you with a refund for the price difference.
We normally use DX Services but can only apologise on this occasion
Reply from Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Lovely picnic set arrived promptly and…
Lovely picnic set arrived promptly and well packaged
July 29, 2025
Reply from Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Items purchased were missing
July 8, 2025
Reply from Letang Auto Electrical LTD
Human error as our warehouse team did not enclose 2 tubes of sealant in the order, we have offered to send them out for a next day delivery and apologised for this.
AVOID THIS COMPANY!!
AVOID! I'd give them 0 stars if possible!
Ordered fitted tentbox sheets 2nd July.
Nobody responding to emails, calls, online chat, office or mobile (no response or answer)
No way to cancel on their website,
Had to contact my bank to see if they can get me my money back!
I think this website is a SCAM
AVOID AT ALL COSTS!!
Update, NOBODY has rang me and i tried Saturday and Sunday to call but emails were sent during the week so dont talk make me out to be a lier and i also text with my order numberso the no caller i.d is rubbish my number is shownas i didn'tring on a withheld, you have only just sent an email because i have went through my bank to get the money returned.
July 13, 2025
Unprompted review
Reply from Letang Auto Electrical LTD
This is complete lie it's a SUNDAY we operate Monday to Friday
Pertaining to your delivery as explained via email astaff member has missed there process informing the customer of delivery issues via phone and email, we answer all calls and emails, we operate a physical and online sales business this is a necessity, we just DONT answer calls on a SUNDAY this was fully explained via email and apologies with a gesture of the item for free, we yet to hear a response from you via email ?
copy of email below
Hi ......
***Sincere Apologies no one didn’t answer your first email
We answer all calls Monday to Friday 9-6pm we answer all calls we don’t have any caller identification, various customers call daily.
We don’t answer calls on Sundays but as you can see we respond via email , immediately.
I have spoken with sales team and they say have tried to contact you via telephone regarding a product return date as the item you ordered had malfunction (The supplier) will release new item on 30 july 2025.
I have spoken to team as normal procedures are to call follow up with voicemail, email and text message, non of these protocols was followed. So I fully understand your frustration
I will cancel your order now and as a goodwill gesture once they are rereleased 30 July we can send you a free set of the of (items ordered) or another accessory of similar value
Kind regards
Eugene smith (sales managing director)**
Email received 12:50pm
Email responded @ 1:13pm
Sunday 13th July
Excellent service from Letang Auto
Fast, efficient and well communicated delivery from Letang Auto. Item was exactly as described and at a good price.
July 8, 2025
Reply from Letang Auto Electrical LTD
Many thanks
Reply from Letang Auto Electrical LTD
Many thanks
Reply from Letang Auto Electrical LTD
Many thanks
You sent me the wrong light and still…
You sent me the wrong light and still haven’t replied to my message about it !
July 4, 2025
Reply from Letang Auto Electrical LTD
Customer received the correct item then states the order is incorrect we have asked him to return it for a full refund and we are still waiting
Reply from Letang Auto Electrical LTD
Many thanks
Fantastic Company with a brilliant OWNER
I bought an awning last week and took my trailer for fitting on Friday. These guys are amazing. Dan is a total pro. Great pricing and fitting service. Really good communication. Brilliant customer service all around really. Would highly recommend.
June 13, 2025
Unprompted review
Reply from Letang Auto Electrical LTD
Many thanks and all the very best.
AVOID AT ALL COSTS.
AVOID AT ALL COSTS.
Letang Auto Electrical Vehicle Parts sold me a skylight on Friday, their website states 4 hr collection time.
They did not bother to notify me that the item was not in stock and would be available for collection on Monday instead.
I emailed, understandably frustrated and upset that nobody had bothered to contact me. I got a blunt response about the item not being in stock. They then ignored my subsequent emails.
I waited all weekend and contact them on Monday morning, again unsurprisingly frustrated and upset at their lack of contact and communication. The OWNER of the store decided to have a go at me for being upset about his stores lack of communication and then made fun of my name, mispronouncing it on purpose. He also told me that I should call back and speak to his manager, when he is the owner.. which is a bit weird.
They also threatened to cancel my order because I was unhappy with the way they were handling this.
The owner acts like a child, there is 0 customer service. Would avoid at all costs. At the end of the phone call, I ended up telling the owner to F off because he was threatening to 'publish my infomation'.
June 13, 2025
Unprompted review
Reply from Letang Auto Electrical LTD
All listed items for same-day collection are stock items.
Stock location: Stock is held in two warehouses.
Deliveries to Bristol outlet: Deliveries from the warehouses to your Bristol outlet occur twice a week.
Customer communication: The customer was advised of the delivery schedule.
Customer behavior: Despite being informed, the customer became extremely rude via telephone and emails, exhibiting threatening behavior and verbal abuse.
Policy on collections: Your listing clearly states that orders for collections are usually ready within 4 hours.
Initial request: The customer initially stated the order was to be delivered.
Order cancellation: Due to the extreme threatening behavior and verbal abuse, you had no choice but to cancel the order.
Reason for cancellation: The order was cancelled because such behavior towards staff members is not tolerated.
Company goal: Our aim is to keep all customers happy with all inquiries and purchases.
Reply from Letang Auto Electrical LTD
many thanks for this
Reply from Letang Auto Electrical LTD
many many thanks
Very helpful
Very helpful, nice to talk to a real person! Goods arrived as promised, yet to use but everything looks good so fingers crossed.
June 2, 2025
Reply from Letang Auto Electrical LTD
Great news, all the very best
Website easy to navigate
Website easy to navigate, good choice of the required lock sets, sensible pricing and quick delivery.
June 9, 2025
Reply from Letang Auto Electrical LTD
Glad to hear your happy with your new purchase.
Reply from Letang Auto Electrical LTD
Glad to hear this, thanks and all the best
Reply from Letang Auto Electrical LTD
Many thanks hope to see you visit us again soon
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