LBG Jewellers Reviews 

212
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just received my custom birth stone ring from Louis. All expectations were met. Quality, design, communication & turn around time all superior. I recommend LBG to all. You will not be disappoint... See more

Rated 5 out of 5 stars

My husband purchased a White Gold Aquamarine ring as an extra gift for our 25th Wedding Anniversary...Amazing Quality, Gorgeous and Elegant...Fantastic communications with Lizzie and such speedy se... See more

Company replied

Rated 5 out of 5 stars

The absolute best customer service I've received in many years !! Yes you can actually speak to these people on a device called a phone ! Pauline & Louis went above & beyond to help me out with my rin... See more

Company replied

Rated 4 out of 5 stars

Really nice item, well made. One slight problem was it was sent with incorrect chain length, eventually resolved by the company when they finally checked their spam email, who then sent me out the... See more

Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Engraver
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

LBG Jewellers have been manufacturing jewellery for over 68 years. All our jewellery is fully hallmarked and comes with our warranty and is beautifully presented in lovely packaging. From our own workshop we also offer a bespoke service and can also customise gemstones in most designs or make in an alternative metal - 9ct, 10ct, 14ct 18ct Yellow, Rose or White Gold, Platinum or Sterling Silver.


Contact info

4.8

Excellent

TrustScore 5 out of 5

212 reviews

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4.8

All reviews

(212)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product from lbg

Great product, really like it. It's a gift for my wife so hopefully she will love it. I have used lbg a few times now. Easy to use site. With lovely things. I'll be back again.

November 27, 2023
Rated 5 out of 5 stars

Great customer service and good quality jewellery

I highly recommend this company. I had some trouble with the ‘no rush’ option and in the end just selected the free next day option. The ring is beautiful, but idiot that I am I didn’t get my ring size correct. I rang customer support who were so helpful and gave me a couple of options. I chose to return and reorder. My order went through at 13:05 but as I was on a call with them they approved it for next day. All in all, from ordering, reordering to wearing it, took three days. That’s good service. I would be very happy to order from this company again and I love that they are a family business too as I prefer independent businesses.

November 29, 2023
Unprompted review
Rated 4 out of 5 stars

Great service

Very easy to use website, great range of products, speedy delivery. My only gripe was that when I tried to select the no-rush shipping for a £5 discount there was an error which stopped the process to the next stage, unless I selected another shipping method - otherwise I would have given 5 stars (I didn't pursue it, perhaps if I called them it would have been resolved so that is on me!)

November 2, 2023
Rated 5 out of 5 stars

Beautiful Ring

I have recently purchased this beautiful ring.
I had it made in Rose Gold with Garnet and Opal stones. The ring was so lovely on the website but when it arrived and I opened the gift box I was on my own and out loud I said ‘Wow’ !! If I was on my own or anyone was here with me I still would have spoken the very same, that’s because I could not believe that this was my ring and I was lucky enough to be the proud new owner. The stones shone like stars at night, aww it is so very lovely. The fit was perfect, the gold was finished off beautifully and smooth when you run your finger around it. The Opal and Garnet goes wonderfully together. It now sits nicely next to my wedding ring and engagement ring ~ also purchased from LBG. All dripping in beautiful Rose Gold and I will say again, the stones absolutely blew me away.
You have done me really proud. As I speak I am already onto another order, I am so excited. This company brings so much happiness into my life. A wonderful company with 1st class service.
Thank you very much.

October 19, 2023
Rated 2 out of 5 stars

Good delivery. Very little customer services

Ordering was good. Delivery was good. However I have emailed to explain that my daughters ring which is silver, is turning black and leaving a green ring on her finger. Not had an answer yet. I've been very ill so it's 3 weeks ago. I will ring now I'm better.

October 2, 2023
LBG Jewellers logo

Reply from LBG Jewellers

Dear Miss Collins
We are delighted to hear you have been pleased with our ordering process and delivery on our website.
We have checked our emails and cannot find any email from your email address so it does look like your email was not delivered. We are very proud of our high level of customer service and would never ignore a customer email.
As for the issue you are experiencing this is more common than you think and there are a number of simple and logical explanations for this. Please can you email us at shop@letsbuygold.com or give us a call on 0800 6348570 between 9am and 4.30pm. Thank you.

Rated 5 out of 5 stars

Brought a beautiful ring has a gift for…

Brought a beautiful ring has a gift for my daughter, so happy with it , delivery was very quick 😁

October 16, 2023
LBG Jewellers logo

Reply from LBG Jewellers

Hi Lea,
Thank you for your lovely review.
We are delighted to hear you have been happy with the ring and also our fast service.
We look forward to dealing with you in the future.
Kind Regards
Louis & All the team at LBG Jewellers

Rated 5 out of 5 stars

Very pleased with the service received

Very pleased with the service received and the ring. I bought it for my wife for our 30th wedding anniversary and typically I got the size wrong. Lizzie at LBG was very helpful and returning the ring and getting the right sized one only took 3 days! Would definitely buy from them again.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

My wife's birthday present

The service I received is very professional Lizzy was amazing on the phone helping me to understand what I was looking at after on the website and then emailing me further information so I could make find the right jewellery for my wife's birthday

Thank you LIzzy

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent jewellery company! …

I have now bought two rings from this company, one through Amazon and the other direct from the Lets Buy Gold website. Both rings are 9 carat hallmarked gold. One is a ruby and the other opal. I am very happy with both rings and found their service to be excellent. Delivery is also fast. They provide information on how to care for your jewellery and there is also a very helpful section on finding your correct ring size, explaining how this can vary throughout the day and during the summer and winter. If you do choose the incorrect size they are happy to help with any adjustment. I was nervous about ordering online but there was no need to be. I do not hesitate to recommend them and look forward to making further purchases in the future.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a very beautiful ring from…

I bought a very beautiful ring from letsbuygold.Unfortunatly due to my own mistake,it got damaged.I sent them the ring back and they repaired it in only a day!The repair is so well done you would never know the ring had been repaired!!It was also a very reasonable price,much cheaper than i thought it would be.They are also very lovely people!Thank you!

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Really professional

Really professional, quality service, to replace lost opal from gold cluster ring with broken claw. Exceptional customer service, fast turnaround and kept informed along the way. Couldn't be happier, the ring looks like new! Thank you!

July 13, 2023
Unprompted review
LBG Jewellers logo

Reply from LBG Jewellers

Hi Lindsay,

Thanks so much for taking the time to leave us a review. We are delighted to hear you are happy with our repairs service! :)

Best wishes,
The LBG team!

Rated 5 out of 5 stars

wife' new ring

bought the ring for my wife, she had seen it online, but was really impressed when she received it. woukd definitely recommend

June 18, 2023
LBG Jewellers logo

Reply from LBG Jewellers

Hi there,

Thanks so much for taking the time to leave us a review. We're so pleased to hear your wife loves her ring!

Best wishes,
The LBG Team :)

Rated 5 out of 5 stars

LBG are the best

LBG are the best! I bought my weddingring here before. Now i orderd a customize ring, its a beauty! The request is had, was no problem.
Within 2 days te ring was al ready deliverd in The Netherlands.
Personal contact verry kind and friendly.

This is the only place i buy my jewelry♡.

June 6, 2023
LBG Jewellers logo

Reply from LBG Jewellers

Hi Maaike,

We are so delighted to hear you love your custom ring and thank you for coming back to us and asking for us to make it for you!

Hope to see you again soon.
Best wishes,
The LBG Team :)

Rated 5 out of 5 stars

Quality rings and great personal…

Quality rings and great personal service. Great people!

June 5, 2023
LBG Jewellers logo

Reply from LBG Jewellers

Hi Debra,

Thanks for taking the time to leave us a review. We are delighted to hear you are pleased with our quality and customer service. :)

Hope to see you soon!

Best wishes,
The LBG Team

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