Letterboxliquorice Reviews 

238
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…

Rated 2 out of 5 stars

Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more

Rated 5 out of 5 stars

How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more

Company replied

Rated 5 out of 5 stars

Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more

Company details

  1. Confectionery

Written by the company

We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes


Contact info

3.6

Average

TrustScore 3.5 out of 5

238 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(238)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot fault anything

I cannot fault anything. Was kept up to date with everything from leaving the shop right through to delivery. The box I ordered looked amazing and smelt devine, cannot say what they taste like as I purchased it for a Christmas gift but if the smell is anything to go by, I'm sure they will be delicious

November 11, 2022
Rated 5 out of 5 stars

Quick and Quality Always

Quick processing and delivery!

I’ve been ordering for Letterbox for a few years now and they never disappoint. Always wonderful quality. Thank you
!

October 20, 2022
Rated 4 out of 5 stars

Absolutely love letterbox liquorice…

Absolutely love letterbox liquorice only downer couldn’t scan for when delivery would be , had to just cross fingers,but we’ll worth the wait

October 4, 2022
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Reply from Letterboxliquorice

Thank you Rita. We will soon be offering a tracked parcel option at shipping. :)

Rated 1 out of 5 stars

Not worth the money

Just buy from amazon, you can get all the same stuff for a fraction of the cost. Overpriced, poor quality. They used to deliver in nice silver pouches, now everything arrives in cheap plastic bags. Lots of mishapen pieces using gummy bear moulds?! Some just came in the shape of a puddle. Mixed bag was WET!? with some damp sticky residue at the bottom. Also full of bits of panda liquorice which has just been covered in salt, panda don’t make a salt liquorice so just a cheap way to bulk out the bag. Other product swapped out for cheaper versions. Just don’t bother and order direct without the middleperson.

September 1, 2022
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Reply from Letterboxliquorice

I am sorry you feel this way. I am not sure by your comment if you feel we sold you panda liquorice as you contradict yourself. You are correct we do not sell inferior liquorice and do not bulk out the mixes with inferior products. Many companies will do this and we pride ourselves in only selling the best quality European liquorice. The salty mix was made up of our Swedish mix, which happens to be our most popular selection and other salty varieties. I believe also we may have substituted a portion of the fruit duos but always replace with an equal brand. no allsorts and no cheap liquorice. As for the bag being wet, then that is a mystery and may be due to the courier. I do not know but will happily and always replace if there is an issue. Please contact the vendor first to resolve issues, especially as they are more than likely to help and solve any problems. We are a small company and as you can see from our reviews are well respected.

Rated 5 out of 5 stars

I had this delivered to my sisters…

I had this delivered to my sisters address, as a gift
Arrived with no problems, very quickly, and she loved it. Have used this site many times and it’s never let me down A++

September 4, 2022
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Reply from Letterboxliquorice

Thank you for your kind words and ongoing support!

Rated 1 out of 5 stars

Never ordering again, rubbish customer service

I have messaged on messenger (they have seen the messages) & sent emails to say my order has not arrived with no reply from either. Rubbish customer service, now looking into getting my money back. (update)
Had an intimidating phone call from them to say they have sent Emails, which we have not had to say item out of stock. If you didnt get a reply why not phone to ask or reply to my messages you have read. Asked me to remove my review, sorry but you are at fault. Managed to get my money back from paypal so wont be using again.

September 10, 2022
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Reply from Letterboxliquorice

Hello Diane. We have sent two emails to you regarding this issue. We made it clear that one of the items was not in stock and we were awaiting your decision on a replacement. I'm sorry that you felt that our service was poor and you needed to leave a one star review.

Rated 5 out of 5 stars

A great little gift

Speedy delivery and nicely packaged - a great birthday present for a a liquorice lover. I might need to buy a box for myself!

August 24, 2022
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Reply from Letterboxliquorice

Thank you Anna for your kind words :)

Rated 5 out of 5 stars

Liquorice for all tastes

Always a great product with loads of choice and quick delivery - my wife loves her liquorice 😊

August 16, 2022
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Reply from Letterboxliquorice

Thank you so much Nick for taking time out to write this review!

Rated 5 out of 5 stars

Mmmm liquorice

Order was sent quickly and arrived when expected. All as described and delicious. Just trying to decide what to try next.

August 15, 2022
Rated 2 out of 5 stars

It’s ok

It’s ok. They couldn’t fulfill my order after I paid but did get in touch with options.
The liquorice is presented in a very drab plastic food bag and there is no use by date. When I’ve ordered elsewhere, presentation has been better and there’s always been a use by date.

August 12, 2022
Rated 5 out of 5 stars

Sent as a gift

Sent as a gift, was dispatched quickly and very gratefully received by the recipient! Always the best quality liquorice packaged neatly.

August 11, 2022
Rated 1 out of 5 stars

Really disappointing

Really disappointing. Ordered a 3 month subscription as a gift for my daughter. Needed it to arrive by a particular date, so allowed enough time. Got the notification saying it had been sent, then the delivery notification - both of which showed the correct shipping address. Unfortunately, they had clearly printed the wrong delivery label for the package, though, as it was delivered to my address instead! This wouldn’t be too bad if we lived close to each other - but we don’t 😞
Sent two emails marked URGENT to the Contact email address, explaining the situation, with photographic evidence attached and have used the form available on their website. Now, five days later and not received a single response. Have cancelled the subscription. I’ll shop elsewhere.

August 2, 2022

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