Levelset Reviews 3,839

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Levelset’s customer service is extremely disappointing. When you actually need help, they are unresponsive and unavailable. I’ve reached out multiple times and either received no reply or very del... See more

Rated 5 out of 5 stars

I have left several reviews for Levelset over the years. What comes to mind, when I think of what Levelset does for the company I work for, and my position is; PEACE OF MIND!" I no longer stress and... See more

Rated 5 out of 5 stars

Ashley Falcon is always a pleasure to talk with such a sweet & caring voice. We truly appreciate her expertise and professionalism. She has always been there ready and able to help with all of our que... See more

Rated 5 out of 5 stars

I have chatted and called Levelset over the fast fue days beginning with March 4, 2024. EVERYONE had been helpful and kind. I have been uncertain about the path and what I needed to contribute to th... See more

Company details

  1. Construction Material Wholesaler

Information provided by various external sources

Levelset helps contractors and suppliers get payment under control, and sees a world where no one loses a night’s sleep over payment. Over 500,000 contractors and suppliers connect on Levelset’s cloud-based platform to make payment processes stress-free. Users easily exchange payment documents like lien waivers, pay applications, and preliminary notices, they see a complete picture of who is on their job, and are empowered with the resources and knowledge they need to be confident in payment. The results are faster payments and fewer surprises.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome Chat Experience

Lillie was quick to chat with me online. Answered my questions that I could have tried to look up but she was much faster at finding the information I needed. I appreciated the time it saved me trying to figure it out.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

I have been using Levelset for 5 years

I have been using Levelset for 5 years. I highly recommend them. They are what help our company be so successful at protecting our jobs and collecting our funds. The website is easy to navigate and has all my next steps and alerts readily available. I can’t thank them enough for their great research teams and helpful service. I couldn’t do it without them. Thank you Levelset team!

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Research

If Sarah hadn't searched our request, the important documents we needed sent probably wouldn't have been sent correctly. Thank you for all your support!

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Meghan was so extremely helpful

Meghan was so helpful. At some point, I didn't know what I needed exactly, and she walked me through. She explained until I got the process. She was very patient. Because I was not sure of some questions, I set up a new appointment with her so we could go over it.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Levelset makes the process very simple

Levelset makes the process very simple. Very knowledgeable personnel to help walk through every step. They actually helped our company file 2 (two) liens and they were willing to help. What a great job to have a company like Levelset on your side.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Levelset - Great Service

Levelset's tool is very easy to use. The information they provide is amazing and very comprehensive. And most of all, their service is outstanding.

We had a GC telling us we were not going to be paid the $100K they owed. We waited too long to engage Levelset, but they scrambled, and, within a couple of days (also the last day we were allowed to record the lien), they got it filed. We were paid less than one week later!

Fantastic job by the entire Levelset team!

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Levelset - Critical Systems LLC 3+ Year Partnership

Levelset has proven to be a major value-add for our company over the last 3+ years since our partnership began, but their employees are what really takes them to a higher level. Levelset representatives like our customer liaison (1) Paula Rodriguez - SBM Customer Success Mgr; (2) Robert Fernandes - Install Base Account Executive; and (3) Matt Manco, Manager, Implementation Services - Specialty Contractors & Suppliers, have resolved numerous issues for us over the last couple of years, which naturally come up over the course of a business year. Paula is well-known for connecting me with the right person to fix any issue that may come up & always checking-in with me to ensure everything is running smoothly, even if we haven't spoken in a while. Robert handled our recent renewal contract and was instrumental in working with our owner to add risk reports to our contract plan near the end of our prior year's contract. Matt has proven invaluable to us in resolving technical issues that surfaced in the synchronization between Intuit QuickBooks & Levelset. On several occasions over the last couple of years, he's taken the time to train and provide best practice tips for entering data into QuickBooks to make the transfer of information from QB to Levelset seamless and less likely for error, which had occurred because of incorrect procedures our accounting team was using to enter data into QB. When we started with Levelset, the fact that Intuit inspects Levelset once a year to ensure synchronization between QB & Levelset was a big selling point for our owners since these two systems needed to seamlessly operate in tandem. Matt was the expert who resolved all our technical issues and has become a person our team now knows and trusts. Great company with great people.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Save time and energy with Levelset!

Levelset saves us a substantial amount of time, energy, and most importantly, headaches, by automating our preliminary notice process and being a premier lien & bond service provider! They offer excellent training and education which is invaluable to a company like ours that operates in dozens of different states. Their research team is second-to-none, saving us the trouble of verifying legal property descriptions & owner information. Our Customer Success Manager has been amazing to work with. She completely understands our business model & our plans to grow in the future. It's rare to find a business partner that has a strategic vision so in line with what your organization is trying to accomplish. I highly recommend Levelset to anyone in construction credit!

August 31, 2023
Unprompted review

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