Lewis Denley Solicitors Reviews 222

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I sold my property through Lewis Denley and received exceptional service from Erin Fisher. Her communication, advice and service were spot on and made me feel at ease through the entire process. Would... See more

Rated 5 out of 5 stars

I had a really positive experience with my solicitors, despite what turned out to be an incredibly stressful and drawn-out sale. The buyer was particularly difficult and raised a large number of q... See more

Company replied

Rated 5 out of 5 stars

Lewis Denley were amazing. They helped us get our first home and cannot thank them enough. Genevieve and Heather were outstanding and their professional but personable approach was perfect for first t... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic from start to finish. As first time buyers, the process was totally alien to us but Erin, Anna and all at Lewis Denley made everything so simple and easy to understand. Buying was... See more

Company replied

Company details

  1. Law Firm

Written by the company

At Lewis Denley Solicitors, we provide trusted legal services across Commercial and Residential Property, Employment, Family Law, Private Client matters, and Corporate Law. We pride ourselves on delivering clear, practical advice tailored to each client’s unique situation. Our people make all the difference. From our expert solicitors to our friendly support team, everyone is dedicated to giving clients attentive, professional service at every stage. We take the time to listen, explain options clearly, and guide clients through what can often be complex legal matters. Whether you’re buying or selling a property, planning your estate, resolving employment issues, managing corporate transactions, or navigating family law matters, we aim to make the process as straightforward and reassuring as possible. Forward-thinking, approachable, and focused on our people, our team’s expertise and commitment are at the heart of why clients choose us again and again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was recently made redundant and…

I was recently made redundant and decided I wanted to go through the optional settlement agreement avenue.

As part of the process a solicitor has to look through the agreement. I contacted Lewis Denley Solicitors and was fortunate to be put in contact with Polly Grieff who was amazing!
Very down to earth, friendly and instantly put me at ease.
Polly relayed all the information I required with clarity and accuracy.

April 10, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your review! We're pleased Polly could assist you with your settlement agreement and provide the clarity and support you needed.

If you ever require our services again, please don't hesitate to reach out. We're here to help.

Rated 5 out of 5 stars

Brilliant service!

I was very impressed by how solicitors at Lewis Denley operate. Special mention to Harry Wilshaw who was brilliant! He made me feel valued by making time for me, walking me through the intricacies of my lease, and consistently showing me that he had my best interests in mind.

March 22, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your kind review! We're pleased to hear you had a great experience with our team.

A special thanks for highlighting Harry's efforts. We're glad he made you feel valued and ensured your best interests were always considered.

Rated 5 out of 5 stars

Exemplary Legal Assistance - Redundancy

I have recently been being made redundant.
Lewis Denley Solicitors sets a high standard for legal services, and my recent experience with them, exemplifies why they stand out in the legal field. From the moment I engaged with the firm, Polly's expertise and professionalism were evident. She navigated my case with precision and care, providing clear guidance and support every step of the way.
What truly impressed me about Lewis Denley Solicitors is their commitment to client satisfaction and communication. Polly and the team ensured that I was kept informed throughout the process, addressing any concerns promptly and thoroughly. This level of transparency not only instilled confidence but also alleviated much of the stress often associated with legal matters.
In addition to their legal expertise, Lewis Denley Solicitors operates with integrity and empathy. They understand the sensitive nature of legal proceedings and approach each case with the utmost respect and professionalism. Polly's compassionate demeanor and dedication to her clients make her a standout professional in the field.
In conclusion, my experience with Lewis Denley Solicitors has been nothing short of outstanding. If you're in need of legal assistance, I highly recommend reaching out to Lewis Denley Solicitors. With their expertise and commitment to client satisfaction, you can trust that your legal matters will be handled with the utmost care and proficiency.

February 1, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you immensely for your detailed feedback. It's gratifying to hear that Polly and our team at were able to provide you with the support and expertise you needed during such a challenging time. We strive to maintain high standards of legal services and your recognition of our commitment to client satisfaction and communication means the world to us.

Your kind words about Polly's professionalism, transparency, and empathy reinforce our dedication to our clients' well-being and success. We understand the gravity of legal proceedings and always aim to approach them with integrity and compassion.

Should you or anyone you know require legal assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Highly Recommended

I used Lewis Denley Solicitors to renew a commercial lease.

From the outset, Nathaniel (my main contact) was on the ball and remained diligent throughout the process. I really like the fact that he was proactive and I could always contact him. He is also very patient and easy to deal with.

Overall, I was very impressed with the service I received from Nathaniel at Lewis Denley and I will be using their services in the future.

March 22, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for sharing your experience with us! We're thrilled to hear that Nathaniel provided you with excellent service during the renewal of your commercial lease. We take great pride in being proactive and accessible to our clients, and it's fantastic to know that Nathaniel's diligence and patience made a positive impact on your experience.

We're grateful for the opportunity to assist you and look forward to working with you again in the future. If you ever need legal assistance or advice, please don't hesitate to reach out to our team.

Rated 5 out of 5 stars

Good communication

Good communication, timely responses and got our sale over the line! Very positive. Can recommend.
.

March 8, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your positive feedback! We're delighted to hear that our communication, timely responses, and efforts helped successfully complete your sale. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you. Should you need any further assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Redundancy

I have recently been through the experience of being made redundant and can honestly say that Polly was great in providing support during a difficult time. Thanks to her help and advice, I was able to achieve a reasonable settlement and move on with my life. Polly was super responsive and happy to answer questions. She guided me through the process with professionalism and also a bit of humour! I wouldn't hesitate to recommend Lewis Denley to anyone in a similar situation.

February 29, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for sharing your experience with us. We're glad to hear that Polly was able to provide you with the support and guidance you needed during such a challenging time. It's wonderful to know that her responsiveness, professionalism, and even a touch of humor made a positive difference for you.

We truly appreciate your recommendation and are here to assist anyone else who may find themselves in a similar situation. If you ever require our services again in the future or have any questions, please don't hesitate to reach out to our team.

Rated 5 out of 5 stars

Helpful guidance—employment law

I was recently selected for redundancy, and Polly was helpful in guiding me through the arguments as to why the selection process had been unfair, and helped me to write the right words to squeeze a better redundancy package (than the statutory amount, which was all they offered) out of my ex-employer.

We probably could have hung on for more and initiated a tribunal process, but to be honest I was glad to be done with it.

Polly was super responsive, always picking up my calls and answering my naive questions with professionalism, courtesy and humour. I think she rather enjoyed the whole process to be honest!

I'd totally recommend LD to anyone going through a similar time. They made a horrible experience bearable.

March 1, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your glowing 5-star review! We're delighted that Polly was able to provide you with the guidance and support you needed during your redundancy process. It's fantastic to hear that she was responsive, professional, and even injected some humor into the situation.

We understand how challenging redundancy can be, and we're thrilled to have made the process bearable for you. Your recommendation means a lot to us, and we're here for you if you ever need assistance in the future.

Rated 5 out of 5 stars

First Time Buyers house purchase

We couldn’t recommend this company enough, we had a great experience buying our first house with an exceptional level of service provided by our solicitors Charlotte, Heather and Anna. Everything was explained clearly and they communicated well with us over every step of the process. We felt completely at ease and confident in our solicitors to help us purchase our first home. Thank you :)

March 11, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you so much for your wonderful review! We're thrilled to hear that Charlotte, Heather, and Anna provided you with exceptional service during the purchase of your first home. It's fantastic to know that they communicated clearly and kept you informed throughout the entire process, making you feel at ease and confident in your decision.

We appreciate your recommendation and are grateful to have been a part of this important milestone in your lives. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent prompt reliable service

I needed a tenancy agreement for an Assured Shorthold Tenancy which was completed in less than a week despite the changes needed. I was also given good advice about my responsibilities as a landlord. Service was very efficient and the price reasonable. Advice was easy to understand.

March 5, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your kind words and positive feedback! We're delighted to hear that we could assist you efficiently with your tenancy agreement, even accommodating changes within a short timeframe. It's great to know that our advice regarding your responsibilities as a landlord was helpful and easy to understand.

We strive to provide efficient service at a reasonable price, and we're glad to have met your expectations. If you ever need assistance with anything else or have further questions, please feel free to reach out.

Rated 5 out of 5 stars

The best

The best! I can only recommend!!!

March 4, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you so much for your enthusiastic recommendation! We're thrilled to hear that you had such a positive experience with us. If you ever need assistance in the future or have friends or family who could benefit from our services, please don't hesitate to reach out.

Rated 5 out of 5 stars

A new Will

I had never used a solicitor before but needed to make a new Will. After checking reviews on this website I decided to use Lewis Denley. I'm so glad I chose them as they put me at ease right from the initial meeting. Gurpreet was the solicitor in charge of my Will and was so patient and understanding when I struggled to understand some of the legal terminology. She was happy to explain until I fully understood everything.
Emails were responded to promptly and the final cost was very competitive. I would certainly recommend them in regard to drawing up a Will.

March 1, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for sharing your experience with us! We're delighted to hear that we could assist you with drafting your Will and that Gurpreet provided such patient and understanding support throughout the process. It's our goal to ensure that our clients feel comfortable and informed every step of the way, and we're glad to have achieved that with you.

We appreciate your recommendation and are pleased that you found our services competitive and responsive. If you ever need assistance in the future or have any questions, please don't hesitate to get in touch.

Rated 5 out of 5 stars

"Seamless Home Purchase Journey“

I wanted to express my deepest gratitude for the outstanding assistance I received during the process of purchasing my new home. The support provided by Lewis Denley, especially Katie Dunstall, has been truly exceptional.

Katie's unwavering dedication and responsiveness throughout the entire process were remarkable. Her attention to detail, prompt communication, and willingness to go above and beyond made a significant difference and eased the complexities of the home-buying journey.

I am genuinely appreciative of the professionalism and expertise demonstrated by the entire team at Lewis Denley. Your commitment to excellence has left a lasting impression, and I will not hesitate to recommend your services to others in need.

Thank you once again for making a significant life event a smoother and more enjoyable experience.
( special thanks going to Genevieve Grossmann as well)

March 1, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you so much for your heartfelt words and for entrusting us with such an important milestone in your life. We're thrilled to hear that Katie and the entire team provided you with exceptional support and service throughout the process of purchasing your new home.

It's wonderful to know that Katie's dedication, attention to detail, and prompt communication made a significant difference and helped ease the complexities of your home-buying journey. We're also grateful for your special mention of Genevieve.

Your appreciation means the world to us, and we're honored to have been a part of making your experience smoother and more enjoyable. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great service

Great service. (Wills)
The whole process was very smooth.
Kept my parents up to date and even FaceTimed on occasions when it was difficult to leave the house.
Would highly recommend.
Peace of mind guaranteed.

February 13, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our wills service. Keeping our clients informed and ensuring a smooth process is a top priority for us. We appreciate your recommendation and are pleased to have provided peace of mind throughout the journey. If you ever need assistance in the future, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Very helpful firm

Much more helpful and informative than other firms I contacted and made our lives so much easier by kindly visiting us at home. I can thoroughly recommend the firm

February 8, 2024
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your kind words! We're thrilled to hear that our services were more helpful and informative than others. Making your experience easier by visiting you at home was our pleasure. We appreciate your recommendation and look forward to assisting you in the future.

Rated 5 out of 5 stars

Very helpful and professional

I worked with Lewis Denley for the first time to complete on property purchase that was not so straightforward. Nathaniel Colbran, who was the solicitor in charge, was very helpful and professional all through. He was very forthcoming with all the questions I had, took his time to go through everything I needed to know in detail. He kept me informed and updated all the way through. For a property of its size and complexity, Nathaniel was able to keep things smooth and simple which was a massive help for me.
I'm very pleased with their service and I would recommend them and use them again for future legal work.

August 9, 2023
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you for your glowing 5-star review! We're delighted to hear that Nathaniel made your property purchase a smooth experience. Your praise for his professionalism, responsiveness, and thoroughness is truly appreciated.

We look forward to assisting you with any future legal needs and appreciate your recommendation.

Rated 5 out of 5 stars

Lewis Denley - Fantastic from start to finish

Lewis Denley were fantastic helping me complete on my property - answering any questions and providing guidance where necessary throughout the process. Very pleased with the service from start to finish.

December 27, 2023
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Thank you so much for taking the time to share your wonderful review. We are pleased we could help you with your property purchase. Please do reach out if there is anything else we can help you with.

Rated 5 out of 5 stars

Highly recommend

I instructed Lewis Denley to complete a complicated purchase of land which was spreed over multiple titles. Heather Gaffney was the solicitor in charge, but her and her team continued to keep me updated.

The negotiations were further complicated by covenants on the land. Heather was able to explain theses to me and recommend additional ones to be added to protect my rights on purchasing the land.

The whole purchase was made very simple, and I was kept up to date at every stage.

Thank you all and specifically Heather

October 24, 2023
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

We are absolutely delighted to read about your positive experience with our firm during your recent house move. Your kind words about Heather and her team are truly appreciated, and we are thrilled to hear that they were able to navigate the unexpected complications with diligence and professionalism. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

We had a great experience using Lewis…

We had a great experience using Lewis Denley for our recent house move. What appeared to be a straightforward chain unfortunately turned complicated at every turn but Heather and her team kept us up to date and at ease with regular updates and pushed really hard to get the move completed as quickly as possible despite unexpected obstacles and incompetence from other solicitors throughout the chain. We would happily recommend them to friends and family and will use them again in the future for any legal work we may need

November 24, 2023
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

We are thrilled to hear that you had a great experience with Lewis Denley during your recent house move. Heather and her team's dedication to keeping you informed and pushing through unexpected obstacles is truly commendable. We appreciate your recommendation and look forward to assisting you with any future legal needs. Many thanks for taking the time to share your experience with us. :)

Rated 1 out of 5 stars

Poor service, extremely slow response and quotes that bear no resemblance to actual costs

Took over 5 months to start a simple conveyancing procedure. Only a name change on the registry was needed....no sale or purchase of houses....and this is supposed to be an experienced company??
The quote that was provided for the work was nowhere near the actual, much larger charges.
The company was suggested by Kreston Reeves, obviously not knowing about the poor service provided for straightforward tasks.
Would not recommend Lewis Denley at all.

June 7, 2023
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

We appreciate your feedback regarding your experience with our firm, and we apologise for the delays and discrepancies you encountered during the conveyancing process. Your concerns are taken seriously and we are conducting an internal review to address the issues.

Customer satisfaction is our top priority, and we would like to discuss your concerns further. One of our Partners will be in-touch with you directly to further to facilitate a resolution.

Thank you for bringing this to our attention. We apologise for any inconvenience caused and appreciate your patience as we work to improve our services.

Rated 1 out of 5 stars

worst solicitors ever

If there was an option to leave no starts, I would use it. Save your money and time and do not use Lewis Denley Solicitors. Communication within the team is non-existent , with people asking for the same documents three or even four times before they check their own records or emails to see if they still need them. One staff member had annual leave and left another person in charge who had absolutely no idea on what planet she was and asked so many questions that we have already given an answer too. Then this person left too, meaning that I was sending emails to an account that was not being monitored. I was sending regular follow up emails, which were ignored. Emails from me remained unanswered even to this day after finally completing the sale, which put me in a position where I had to call to get an update and was told to 'stop calling, we are busy or else we will charge'. I have been told that we will be charged if we keep 'bothering them' although I have the right to know what is happening with my own house. Nevertheless, the work quality was so poor and even sent us wrong documents a couple of times. Our developers knew more about the next steps then we did when it was our house that we were buying.
Poor customer service
Poor quality of service
Negligence at its best
Do not recommend it unless you want to be scammed

October 26, 2023
Unprompted review
Lewis Denley Solicitors logo

Reply from Lewis Denley Solicitors

Unfortunately we have searched our records and we do not have a client with your name.

Please contact us and we will offer you a complimentary consultation with one of our senior solicitors. However, the information provided in your review is not sufficient for us to identify your specific case and we have not been able to identify any files with the name used on your review. Therefore, we kindly request you to reach out to us directly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look