The Lewken Group Reviews 194

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their ability to explain complex information clearly. Many people appreciate the competitive pricing and the high quality of the work performed, especially for boiler installations, which are frequently described as neat and tidy. However, some customers were dissatisfied with the after-sales service, specifically mentioning difficulties in obtaining gas safety certificates and issues with billing discrepancies. A few other people also felt that there were problems with workmanship and some reported leaks after installation, requiring further attention.

What people talk about most

Service

Users describe positive interactions with service. Customers frequently praise the prompt response to... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be competitive and fair,... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of workmanship. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved house and our current combi-boiler was very old. we submitted an enquiry and Andy Lewken visited next day and offered suggestions for a new boiler and also listened to our request to re-posi... See more

Rated 5 out of 5 stars

Leaked group done exactly what they said they would do the engineer came on time completed the Work leaving my house clean and tidy before he left he explained how the boiler works what I had to do... See more

Rated 5 out of 5 stars

Brilliant all the way through the process of getting a replacement boiler. Archie in sales was great, no pressure selling, just the facts, useful information & a competitive price. The 2 guys who inst... See more

Rated 5 out of 5 stars

Lewken replaced the aged central heating combi boiler in my house. From start to finish it was a pleasure. They visited to assess my installation, ensure that it was up to standard and generate a f... See more


Company details

  1. Plumber

Written by the company

Lewken Plumbing And Heating are proud to be counted among the most reliable boiler installation and replacement companies across Kent, Essex, Surrey, Sussex and across the South East. Our team of expert local boiler installation engineers are Gas Safe Registered providing you with the best knowledge and experience across the South East. Our 5 star rated teams at are highly experienced and knowledgable boiler installers of brand new big brand boilers such as; Vaillant, Potterton, Bosch, Baxi, Ideal, Glow Worm and Megaflo and many more, our installation team is one of the best in the business. Our skilled gas safe registered engineers are local and ready to quote you too supply and install your new boiler and just a call away. At Lewken Plumbing And Heating, we make our customers a priority. To ensure we provide the best service possible. We understand that selecting the right boiler for your specific needs can be challenging, which is why our knowledgeable staff will work closely with you to review all features and options available before making any recommendations. We specialise in makes and models of gas boilers as well as other types of fuel systems. Your satisfaction is our main priority, which is why Lewken Plumbing and Heating will go out of our way to ensure that your new boiler installation is completed to the highest quality standards. From start to finish, we will guide you through the entire process, including helping you pick out a system that fits your budget and needs. Once your boiler is installed, our gas safe registered Boiler Installers will provide detailed instructions on how to maintain the system to ensure maximum efficiency and safety. We also offer comprehensive warranties on all our services, giving you peace of mind so you can be assured that your investment is protected for years. Get in touch today and experience our excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New boiler fitted

From speaking with Jamie who talked me through a new boiler to Ben fitting it everything went without a hitch and both were polite and friendly.job done within 6 hours tidied up and showed how every thing worked well done lads.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

From the initial introduction by Boiler…

From the initial introduction by Boiler Guide through to the Engineer's visit the experience has been great. Jamie the surveyor arrived exactly as arranged and gave us a very reasonable quote, discussing in detail the whole process. His engineer Branden came to fit the Vaillant boiler and Hive system to our total satisfaction. A professional and affable company to deal with. We are also going to use them for the annual servce.
Thank you.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Nice group men

Nice group men. Came and give me a quote. I accepted it. In and out, in one day. Complete new boiler installation. Left the place clean and tidy.

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

Replacement Boiler

After my boiler broke down and was unrepairable,l got some quotes from various companies. Lewken plumbing and heating gave a very competitive quote with excellent advice,and a good after care package.
Two days later my new boiler was fitted with no problems.
Highly recommend.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Boiler Guide gave the company for quote to install new boiler replacement when old boiler sprung leaks
Lynsey was first to contact with their quote which was the most competitive from the others and could install within the week. The engineer installed the boiler efficiently and cleared the site.
Highly recommend this company

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE

Fantastic service throughout- from initial home visit quotation, boiler and radiator control renewals and installation. Professional, experienced and polite Engineers. Impressed with the 1st years FREE boiler service undertaken the very next day after making contact. Give Lewken a call- you will not be disappointed.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best place to get a new boiler

The staff are very friendly and very competent. They were able to finish an excellent job in one day, without any mess. We now have an excellent central heating system that we could afford.
Nobody quoted such a reasonable price. I have given their phone number to many of my friends and family.
I couldn't praise them more highly

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

The service from start to finish was…

The service from start to finish was excellent.

The quotation visit took us through all the steps and what was included. Once agreed, we had an installation within two days (helpful as our boiler was failing fast).
The guys turned up as planned, were clean, tidy, helpful and friendly. The work was completed within the day.
We were very happy with the service overall and can’t recommend them highly enough.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lewken Plumbing…

Excellent service from Lewken Plumbing and Heating, new boiler installation and associated works carried out from start to finish in a very efficient manner. Initial meeting with Jamie was very informative and thorough, and the works carried by Alex and Brandon was excellent, no fuss, very tidy and neat. Would definately recommend their services.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable service.

My daughter had a boiler breakdown, I called Jamie @ Lewken and he came around within hours, condemned the old boiler and fitted a top range new boiler the next day. His guy's came around and fitted the new Combi unit with efficiency and tidyness.The service Lewken offer is second to none. A local company that is unbelievable in service and value. Highly recommend.
10 out of 10
Thanks Lewken.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. Jamie came to the house to give us a quote, and put us at ease straight away.

Fantastic work from Alex and Martin who came round to install. they were very clean and tidy and could not do enough to help
I would highly recommend this local company and I wish them all The success in the future

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely professional company

From the first time Jamie came to quote,I was impressed with the professional way he talked me through everything - then Gary the fitter was excellent,very prompt & ensuring everything was protected with Dust Sheets.
Can't thank them enough & have no hesitation in recommending.Very happy customer

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

5 star 🌟 is too low, should be 5+A*

I fully understand why they got so many 5 star reviews and I must leave one too.

Where shall I start? They called me for a quote for a boiler upgrade from conventional to a combi. The quote was exactly 45% cheaper than British Gas and about 20% cheaper than all the others.

Jamie told me that Ben will arrive at 8 am for the work on the scheduled day and he was there right on time.

The work was completed in a professional manner and Ben explained the work on each stages.

Ben removed all the old tanks, pipes, left everything in a very neat condition.

At the end of the work, Ben went through all the controls, paperworks and where to call in case of any issues.

In top of the normal work, Ben has also investigated and fixed a slow leak which which was slowly damaging the kitchen ceiling over few years and there were no additional charge for it.

From start to finish, I can’t fault anything and Ben was amazing. A 5 star review is not enough for them… it should be 5+ A*.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

A huge thank you to

A huge thank you to Jamie, Lindsey and Alex. Booked the boiler in for a new one, it must have heard me, and two days before the exchange it packed up. With someone in the house with heath needs, it was very important that we were without a boiler. Jamie and Lindsey, did an amazing job of sorting us out with next day installation. Absolute Super Hero's. I am most thankful to them, and the wonderful Alex who was most patient with the installation. He had a tough job to do, and did it with great customer service. Would fully recommend them 💯%

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

A professional and trustworthy company

A professional and trustworthy company. All was clearly explained and all costs broken down and clear before the boiler was installed. The engineer was reliable, punctual, polite, generally good company and I was happy to leave home in the house on his own. He worked efficiently and had all installed in a day, coming back to flush and test next day. Before he left he showed me how work the boiler and download the hive app to program the boiler. He left me with his number in case I needed anything. I can definitely recommend this service!

March 12, 2024
Unprompted review

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