The Lewken Group Reviews 194

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their ability to explain complex information clearly. Many people appreciate the competitive pricing and the high quality of the work performed, especially for boiler installations, which are frequently described as neat and tidy. However, some customers were dissatisfied with the after-sales service, specifically mentioning difficulties in obtaining gas safety certificates and issues with billing discrepancies. A few other people also felt that there were problems with workmanship and some reported leaks after installation, requiring further attention.

What people talk about most

Service

Users describe positive interactions with service. Customers frequently praise the prompt response to... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be competitive and fair,... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of workmanship. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved house and our current combi-boiler was very old. we submitted an enquiry and Andy Lewken visited next day and offered suggestions for a new boiler and also listened to our request to re-posi... See more

Rated 5 out of 5 stars

Leaked group done exactly what they said they would do the engineer came on time completed the Work leaving my house clean and tidy before he left he explained how the boiler works what I had to do... See more

Rated 5 out of 5 stars

Brilliant all the way through the process of getting a replacement boiler. Archie in sales was great, no pressure selling, just the facts, useful information & a competitive price. The 2 guys who inst... See more

Rated 5 out of 5 stars

Lewken replaced the aged central heating combi boiler in my house. From start to finish it was a pleasure. They visited to assess my installation, ensure that it was up to standard and generate a f... See more


Company details

  1. Plumber

Written by the company

Lewken Plumbing And Heating are proud to be counted among the most reliable boiler installation and replacement companies across Kent, Essex, Surrey, Sussex and across the South East. Our team of expert local boiler installation engineers are Gas Safe Registered providing you with the best knowledge and experience across the South East. Our 5 star rated teams at are highly experienced and knowledgable boiler installers of brand new big brand boilers such as; Vaillant, Potterton, Bosch, Baxi, Ideal, Glow Worm and Megaflo and many more, our installation team is one of the best in the business. Our skilled gas safe registered engineers are local and ready to quote you too supply and install your new boiler and just a call away. At Lewken Plumbing And Heating, we make our customers a priority. To ensure we provide the best service possible. We understand that selecting the right boiler for your specific needs can be challenging, which is why our knowledgeable staff will work closely with you to review all features and options available before making any recommendations. We specialise in makes and models of gas boilers as well as other types of fuel systems. Your satisfaction is our main priority, which is why Lewken Plumbing and Heating will go out of our way to ensure that your new boiler installation is completed to the highest quality standards. From start to finish, we will guide you through the entire process, including helping you pick out a system that fits your budget and needs. Once your boiler is installed, our gas safe registered Boiler Installers will provide detailed instructions on how to maintain the system to ensure maximum efficiency and safety. We also offer comprehensive warranties on all our services, giving you peace of mind so you can be assured that your investment is protected for years. Get in touch today and experience our excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good price and service

Very good price and service. Fitters were very polite and helpful clean and quick instillation of new boiler with all areas covered to prevent mess would recommend this company with high regard

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Jamie provided a real 5 star service

Jamie provided a real 5 star service. He responded to our request within 12 hours and made a home visit and went through all the options. He was clearly intent on providing a real value for money installation. He had us booked in within 4 days and his heating engineer Gary got the job done to an exacting standard. He spent the time explaining how the boiler worked alongside the hive system and left our house clean and tidy. Cannot recommends the guys at Lewken enough. Top job.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Happy to recommend

Found company online. Looked at reviews etc and happy to have them quote. Everything from quote to finished job went very smoothly. Everything explained properly and options discussed. Very happy to recommend Lewken.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

We recently had our boiler replaced to…

We recently had our boiler replaced to a combi boiler with a hive system fitted and extra pipework for a new radiator.
Gary the engineer that completed the work was very professional and worked very hard to complete the job in 2 days.
Would highly recommend using this company very polite and helpful.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Quick installation delivered with care

Old boiler system removed and new combi installed 2 days after quotation and well in time for Christmas. They even allowed me to wait till pay day for payment. The guys were super friendly and knowledgeable, and you can tell they really care about you and ensuring they deliver a good service. Many thanks to Jamie and the lads!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Boiler fitted within a few days of the order being made. The fitters Gary and Tyler went above and beyond. I would highly recommend this company.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Quote on Friday, installation on Monday.

Jamie gave us a quote on Friday (our boiler had broken down twice and could not be repaired) and they were able to install a new Vaillant boiler on the Monday. Alex and Brandon were very polite, neat and efficient and had everything completed in the one day. They were friendly, cheerful and left our home clean and tidy.
Thank you to the whole team for a job well done!

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

First Class Service

First Class Service
I called about a leak on our central heating within half an hour a engineer had arrived. A very processional polite engineer explained what needed to be done an just go on with the job
We would definitely recommend Lewken plumbing and heating
Can’t thank them enough

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

After a stressful week

After a stressful week, I couldn’t thank Jamie From LEWKEN Enough! Have sorted out all our problems and replaced our Boiler. FINALLY HAVE WORKING HEATING. Very professional and very Reliable. Would Recommend to anyone!

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Lewken were amazing from start to…

Lewken were amazing from start to finish! We had an emergency as our boiler broke down and Jamie responded quickly to us, surveyed what we needed and managed to get us a new boiler installed the next day! We have a 10 week old baby at home so we needed our heating and hot water back ASAP. His fitters were pleasant, friendly and very tidy. I'd recommend them to anyone!

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler install

I would highly recommend LEWKEN for any boiler requirements,after the intial meeting with Jamie and not knowing what system would be best suited for me,he explained the different options available and gave me a competitive quotation.

His team turned up on time and worked brilliantly to ensure leaving me without a boiler for minimal time,clean tidy and superb service.

Thanks Jamie.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Over the moon with Lewken plumbing and…

Over the moon with Lewken plumbing and heating. My boiler packed up Jamie came out the same day and gave me a competitive quote and explained which would be the best boiler for my property the engineers came out the following day to install. Really happy with there service from start to finish.

November 21, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look