The Lewken Group Reviews 194

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their ability to explain complex information clearly. Many people appreciate the competitive pricing and the high quality of the work performed, especially for boiler installations, which are frequently described as neat and tidy. However, some customers were dissatisfied with the after-sales service, specifically mentioning difficulties in obtaining gas safety certificates and issues with billing discrepancies. A few other people also felt that there were problems with workmanship and some reported leaks after installation, requiring further attention.

What people talk about most

Service

Users describe positive interactions with service. Customers frequently praise the prompt response to... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be competitive and fair,... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of workmanship. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved house and our current combi-boiler was very old. we submitted an enquiry and Andy Lewken visited next day and offered suggestions for a new boiler and also listened to our request to re-posi... See more

Rated 5 out of 5 stars

Leaked group done exactly what they said they would do the engineer came on time completed the Work leaving my house clean and tidy before he left he explained how the boiler works what I had to do... See more

Rated 5 out of 5 stars

Brilliant all the way through the process of getting a replacement boiler. Archie in sales was great, no pressure selling, just the facts, useful information & a competitive price. The 2 guys who inst... See more

Rated 5 out of 5 stars

Lewken replaced the aged central heating combi boiler in my house. From start to finish it was a pleasure. They visited to assess my installation, ensure that it was up to standard and generate a f... See more


Company details

  1. Plumber

Written by the company

Lewken Plumbing And Heating are proud to be counted among the most reliable boiler installation and replacement companies across Kent, Essex, Surrey, Sussex and across the South East. Our team of expert local boiler installation engineers are Gas Safe Registered providing you with the best knowledge and experience across the South East. Our 5 star rated teams at are highly experienced and knowledgable boiler installers of brand new big brand boilers such as; Vaillant, Potterton, Bosch, Baxi, Ideal, Glow Worm and Megaflo and many more, our installation team is one of the best in the business. Our skilled gas safe registered engineers are local and ready to quote you too supply and install your new boiler and just a call away. At Lewken Plumbing And Heating, we make our customers a priority. To ensure we provide the best service possible. We understand that selecting the right boiler for your specific needs can be challenging, which is why our knowledgeable staff will work closely with you to review all features and options available before making any recommendations. We specialise in makes and models of gas boilers as well as other types of fuel systems. Your satisfaction is our main priority, which is why Lewken Plumbing and Heating will go out of our way to ensure that your new boiler installation is completed to the highest quality standards. From start to finish, we will guide you through the entire process, including helping you pick out a system that fits your budget and needs. Once your boiler is installed, our gas safe registered Boiler Installers will provide detailed instructions on how to maintain the system to ensure maximum efficiency and safety. We also offer comprehensive warranties on all our services, giving you peace of mind so you can be assured that your investment is protected for years. Get in touch today and experience our excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New Boiler installation

From the quotation to the installation it all went great. The two engineers who carried out the work arrived on time and started work immediately. They help move some item that was in the way. Before I knew it the old boiler was out and the new one put in place. All the radiator valves were replaced the system cleaned. The new "Hive" controller was installed and I was instructed how to use it. The work was carried out very professionally without fuss or any mess left. Would have no hesitation in recommending them. A job well done and I am very pleased.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

New boiler

Very professional team from start to finish James came out to quote and gave us lots of advice and information to Gary to do the installation and seen like he worked none stop to get it finished Great job 5 stars

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

This company went above and beyond…

This company went above and beyond for me and my two vulnerable kids when our boiler stopped working and we needed a replacement. Jamie ensured we got a reasonable price and got us a next day replacement appointment. Boiler was replaced with just 10% deposit. I couldn't pay the balance on completion as my new credit card hasn't arrived and Jamie said whenever it comes he will take payment. Martin and Michael did a fantastic job on replacement, they protected my property and ensure it was clean before leaving. They are professional and friendly. They were not just about money but also ensuring customer is happy. I am forever grateful guys. God bless you and your company.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Installation - Hotel

Within 24 hours has a survey/quote on site followed by a boiler completely fitted and system flushed out.
Excellent service, fast response, excellent workmanship, polite, professional and easy to work with.
Highly recommend.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

My old boiler stopped working and…

My old boiler stopped working and Lewken came out and gave me a great quote and could get it sorted straight away. They done a great job removing the old boiler and fitting a new modern boiler. It was a great price and I am very happy with the job. My flat was left cleaner after the job then before Lewken arrived. Highly recommend to anyone who needs a new boiler. Thank you guys.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Lewken to the rescue

I had to call out Lewken gas fitters because 2 other gas fitters couldn't solve the problem with my boiler system.
When Lewken arrived they identified the problem and within 4 days (weekend in-between) they had fitted a new boiler.
The guys were very helpful and quick and have shown that they are ready to help with other plumbing jobs around the house.
A company worth their weight in gold.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from beginning to…

Brilliant service from beginning to end. New boiler fitted on schedule at a highly competitive price. Engineers were great, very neat and tidy, absolutely spotless when they'd finished. Everything working brilliantly, well chuffed and can highly recommend.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler installation

The quote for the boiler and associated work was clearly listed and costed. The engineer who fitted the boiler, was very efficient and Jamie, who runs the company, was responsive and answered all the questions I had regarding the new boiler and its installation. I was pleased with the work and recommend them highly.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great Compay

Great Compay . Right from the start with the qoute to the finish this company was excellent in there service. We could not get tge Boiler we required so Jammie was happy to search for another brand as good as the one we first wanted. The extra work that was needed was quickly sorted out and the price was really good. Am happy to recommend them for a fast and efficient service

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal Company

Brilliant company. Excellent team. Fantastic support throughout & great after care. So glad I went with these guys. I would 1000000% use them again. I didn’t realise how important it was to choose a good company when installing a boiler. Absolutely recommend them fully.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, fast service, only took few days to install all house radiator and combi ,
My mum was bit fussy and complicated, they were very friendly and help-full with that trying to make her happy 😅

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

New Boiler Thank you

Alex Tyler Ryan Thank you I'm so pleased.Alex was very helpful and patient they all work very hard diligent
Tidy professional polite nothing was too much trouble
I would definitely recommend

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

First class work

If i could give Jamie & Ryan 10 Stars i would very nice lads a good laugh there work is above first class i have no problem recommending these workman from Lewken

September 5, 2023
Unprompted review

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