We moved house and our current combi-boiler was very old. we submitted an enquiry and Andy Lewken visited next day and offered suggestions for a new boiler and also listened to our request to re-posi... See more
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Review summary
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Leaked group done exactly what they said they would do the engineer came on time completed the Work leaving my house clean and tidy before he left he explained how the boiler works what I had to do... See more
Brilliant all the way through the process of getting a replacement boiler. Archie in sales was great, no pressure selling, just the facts, useful information & a competitive price. The 2 guys who inst... See more
Lewken replaced the aged central heating combi boiler in my house. From start to finish it was a pleasure. They visited to assess my installation, ensure that it was up to standard and generate a f... See more
Company details
Written by the company
Lewken Plumbing And Heating are proud to be counted among the most reliable boiler installation and replacement companies across Kent, Essex, Surrey, Sussex and across the South East. Our team of expert local boiler installation engineers are Gas Safe Registered providing you with the best knowledge and experience across the South East. Our 5 star rated teams at are highly experienced and knowledgable boiler installers of brand new big brand boilers such as; Vaillant, Potterton, Bosch, Baxi, Ideal, Glow Worm and Megaflo and many more, our installation team is one of the best in the business. Our skilled gas safe registered engineers are local and ready to quote you too supply and install your new boiler and just a call away. At Lewken Plumbing And Heating, we make our customers a priority. To ensure we provide the best service possible. We understand that selecting the right boiler for your specific needs can be challenging, which is why our knowledgeable staff will work closely with you to review all features and options available before making any recommendations. We specialise in makes and models of gas boilers as well as other types of fuel systems. Your satisfaction is our main priority, which is why Lewken Plumbing and Heating will go out of our way to ensure that your new boiler installation is completed to the highest quality standards. From start to finish, we will guide you through the entire process, including helping you pick out a system that fits your budget and needs. Once your boiler is installed, our gas safe registered Boiler Installers will provide detailed instructions on how to maintain the system to ensure maximum efficiency and safety. We also offer comprehensive warranties on all our services, giving you peace of mind so you can be assured that your investment is protected for years. Get in touch today and experience our excellent customer service.
Contact info
Unit 8 Ground Floor, Oaktrees Business Park, Orbital Park, Ashford, TN24 0SY, Kent, United Kingdom
- 01233 690094
- jamie@lewken.co.uk
- lewken.co.uk
4.6
Excellent
194 reviews
Hasn’t replied to negative reviews
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Very friendly staff
Very friendly staff, my call was responded to instantly and nothing was too much bother.
Would highly recommend Lewken!
May 24, 2023
Unprompted review
Had a new boiler fitted
Had a new boiler fitted, great and quick service from start to finish
Very happy all round
Thankyou and would highly recommend
May 22, 2023
Unprompted review
I think long and hard before leaving a…
I think long and hard before leaving a negative review, I know just how detrimental a poor review can be to a small business. But in this instance I truly believe it is in the best interests of potential customers to know my negative experience, where do I begin.. £62.50+VAT per half hour was quoted, which is at the top end of the rates for a qualified tradesmen. But if you get a good professional it might be worth paying for if you need a quick turnaround. In this situation you are paying top dollar for a very poor tradesman.
Pros
His son the apprentice was a nice lad
He attended within 4 days of me posting the job and was pleasant over message
Cons
£281 for 80 minutes work to change a stop cock is outrageous. A fair wage for the trade is important but even if it was a full days work this would be expensive.
The initial problem was poor water pressure, this, even after £281 spent nothing has improved at all, The guy was sure it was the stop cock so like a dog with a bone went off on a tangent and did this although no resolution was made, Yes, I have a new stop cock, but NO nothing on the job description was solved.
His skill and ability lacked, he couldn’t fit a standard valve so had to cut out the side of my cupboard (he might as well used a sledge hammer for the damage he caused) and buy an ‘easy to fit’ alternative charging ME £56 parts for the pleasure. (Standard copper valve £8)
Made NO attempt to clean up. Cupboard was full of broken wood, parts, dust etc
Took apart outside tap, no only did not put back together but left it running, which unfortunately I didn’t notice until the next morning.
Basically moral of the story, if someone can attend at short notice BEWARE the chances are they haven’t got work for a reason. I definitely won’t be using again and can see why others have left such bad reviews on here also.
May 9, 2023
Unprompted review
Reply from The Lewken Group
Hi sir
It’s a real shame as the details in your review are not a true reflection of what actually happened.
As you are aware we sent each other several messages which I am more than happy to show anyone reading this review, they confirm that you were saying that you need your stop cock changing because its ceased up. We didn’t just change this for no reason or because it was the only fixing solution, we changed it because we were asked to by you the customer. We actually managed to get 4bar of pressure from the outside tap which was great.
The previous tradesmen you had used to fix your kitchen tap (who you didn’t have any kind words to say about them either !!) had actually bent the flexi hoses when installing which was the reason your kitchen tap was not working correctly, every other tap checked was fine.
Its interesting that you didn’t mention in the review/ comments the difficulty in gaining access to your stop cock too which you send me a picture of which again I can show anyone who is interested, which in your own words said it was “it is a real pig to get to” and when I said bloody hell that’s awkward lol you replied “I know – bastard right. Sorry”. I had to lay through 2 cupboards to get to a tiny hole where the stop cock is, which by the way you can not see unless you get into the cupboard. Within that tight compact space I had to change a stop cock, not the simplest job for any experienced professional (pictures available upon request).
Overall we spend 2 and a half hours at your property, and deducted 1 hour off of our time off your bill for goodwill. We are a well established, hard working and fair company with a fantastic reputation across the Kent area, anyone can read our 5 star reviews across Google, Checkatrade, Trustatrader and many more sites including Trust Pilot. Our rate of £62.50 is a common and fair rate for a reactive service like ours, we are completely upfront about our costings so you are aware before we turn up and before we start any works.
Im sorry if you feel that you had a bad experience, I wish you all the best
Helped us out of a major jam when we…
Helped us out of a major jam when we had no heating or hot water. Turned up early on site on both occasions and did a great job too.
April 21, 2021
Unprompted review
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