Lexie Hearing Reviews 73

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product's quality and user experience, finding the hearing aids to be effective and comfortable. Many people appreciate the excellent customer service, highlighting helpful and responsive support that enhances their overall satisfaction. However, some customers expressed dissatisfaction with the product's price, finding it to be too high. A few other people also felt that the Bluetooth connectivity was unreliable and the audio quality was poor, particularly for music and phone calls.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the Lexie B2 Plus hearing aids for... See more

Quality

People report positive experiences with quality. Many customers praise the sound quality, noting that the... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the hearing aids easy to set up... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products to be an affordable option, with... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Based on these reviews

Rated 4 out of 5 stars

The Lexie B2+ hearing aids are well-priced at Costco, and they go on sale periodically. They are easy to use and comfortable in one's ear. They do a good job in smaller groups, but like many hearin... See more

Rated 4 out of 5 stars

The hearing aids are mostly comfortable to wear. They tickle my ears occasionally because of ear hairs. I also find that when I’m close to a barking dog the sound can be piercing.

Rated 4 out of 5 stars

The Lexie B2 Plus hearing aids have worked well for me. The sound is quite clear and the controls through the app are very convenient. They are very light and comfortable and most people don't even kn... See more

Rated 5 out of 5 stars

I have only moderate hearing loss, but my Lexie B2 hearing aids are a big help – especially in group settings. I love being able to adjust them using the Lexie app. Here in the UK, our National Health... See more

Rated 1 out of 5 stars

I feel like more than 70 percent of these reviews are left without experience this hearing aids, I have them for several months now, and I wish I could get my money back. Do Not waist your money, this... See more

Rated 1 out of 5 stars

I bought a set of Lexie B2s powered buy Bose hearing devices about 2 years ago. In the two years I have had to send them in for repair 3 times one time they had to be replaced costing me for a couple... See more

Rated 1 out of 5 stars

I purchased the Lexie Hearing Aids approx. 18 months ago on Q.V.C. I broke the little switch to raise the volume. The Lexie company are in South Africa and Kyle the supervisor told me this could not b... See more

Rated 1 out of 5 stars

My story starts a few years ago when the over the counter Lexie B1 came out. At the time this 75 year old had moderate hearing loss with tinnitus. I bought the B1 which came with a hearing test. I sup... See more

Rated 5 out of 5 stars

As a non tech savvy 74 year old, Lexie hearing aids were easy enough to set up. I had one call to the Bose help people, due to difficulty connecting to my Bluetooth, and they were extremely helpful... See more

Rated 5 out of 5 stars

My Lexie B2 Plus hearing aids have been a positive experience the past two months.I purchased them from Costco online(0tc). They have improved the sounds in my life. There is an app for my Android th... See more

Rated 5 out of 5 stars

My Lexie’s have been life-changing. I struggled to hear in a noisy environment and often just pretended like I understood what someone was saying sitting right next to me. Lexie changes all of that!... See more

Rated 5 out of 5 stars

I have had my Lexie B2 Plus hearing aids for over a year and am quite satisfied. The price was MUCH cheaper than the ones I bought through my audiologist, and the performance has not disappointed.... See more

Rated 5 out of 5 stars

We bought these for my mother in law and life is much better. It's frustrating for her when she can't hear and frustrating for us having to repeat everything. When she remembers to wear them, all pa... See more

Rated 5 out of 5 stars

My experience with the Lexie B2 plus has been positive after one year's use. I’m very happy with it. I have mild hearing loss and these work great for me. I was already familiar with Bose as I own the... See more

Rated 5 out of 5 stars

I purchased these after a hearing test determined I did not have hearing loss but was having an issue processing the sounds (cochlear hairs?!?). I purchased these after some extensive research and WOW... See more

Rated 5 out of 5 stars

Love my Lexies! I have needed hearing aids since 2014 for moderate hearing loss. Prior to a change in the law I had to go through an audiologist to get fitted with top of the line brands each costin... See more

Rated 5 out of 5 stars

I was surprised to receive a call more than a year after purchasing my Lexie B hearing aid to ask if all was OK. I needed that call as I had not ben doing all the necessary for it to work most effici... See more

Rated 5 out of 5 stars

I have been pleased with how easy it has been to fit the hearing aides correctly and to get them connected to my other devices. The support team is excellent and helped me patiently several times with... See more

Rated 5 out of 5 stars

I recently purchased the Lexie B2+ hearing aids and can say that they are the best I've had. The product is a great combination of great design, excellent quality, and well written documentation. The... See more

Rated 2 out of 5 stars

Lexie is designed obsolescence. Their app notified me to update the firmware while the aids were working just fine. Upon attempting several times, reaching 99% installation, received message that up... See more

Rated 2 out of 5 stars

I was contacted by Lexie after visiting their website. I was offered a $50 discount over and above a deal I had at my local pharmacy. I could not finish the deal due to time constraints. We decided to... See more

Rated 2 out of 5 stars

I am very disappointed with Lexie B2 Plus Hearing Aids. Unfortunately, because the devices sat unused for over a month while I waited for technical support, I missed the return window and can no longe... See more

Rated 5 out of 5 stars

After much research and going to my health plan's audiology department and COSTCO, I decided on purchasing the Lexie brand. First, I am biased about Bose. I love their audio electronics. And second,... See more

Rated 5 out of 5 stars

My Lexie B2 hearing aids are very useful. I didn’t actually know that I needed them before they were in place. What a pleasant surprise! I am much more confident in social situations and going to... See more

Rated 5 out of 5 stars

There are few products that I truly get excited about and relish the opportunity to "spread the word". I have had my Lexi B2 Plus hearing Aids for 14 months, I can not be more happy with them. I const... See more

Rated 5 out of 5 stars

They are perfect for my hearing needs. Granted I only have slight hearing loss, but it is a perfect step for more sophisticated hearing aids that I will probably need in the future. I hope these last... See more

Rated 5 out of 5 stars

I had tried three OTC hearing aids without much luck until i discovered the Lexie B2 plus. I lost my high end hearing after years of work in broadcasting wearing headphones for hours a day. It took... See more

Rated 5 out of 5 stars

Have had for 8 months and I’m in love. I can hear for under $1000 and no expensive batteries to replace. Charge just like AirPods in a case. App is user friendly, the company has been awesome to work... See more

Rated 5 out of 5 stars

I recently purchased the Lexie B2 Hearing Aids, and overall, I’m very pleased with them. I really appreciate that they self-adjust to my hearing, allowing me to program and fine-tune them myse... See more

Rated 5 out of 5 stars

The Lexie hearing aid does the job for me. I have moderate hearing loss and these do an amazing job. Customer service with this company is excellent.

Rated 5 out of 5 stars

The folks are very helpful and always asking if you need any help.. The hearing aids are awesome..

Rated 5 out of 5 stars

First, if you need hearing aids, you need Lexie B2 Plus hearing aids. I’m 73 years old with stage 4 cancer. For whatever time I have left, I want to be able to hear my loved ones without asking them t... See more

Rated 5 out of 5 stars

I could tell that my hearing was slipping and that I needed to do something, but didn’t want to spend $3500 at the big box store to do so. I saw a TV commercial for Lexie hearing a... See more

Rated 5 out of 5 stars

I'm a first time hearing aids user. I went with the Lexie B2 plus. They are awesome. I've worn them since day 1 every waking hour . Comfortable. They pair with my phone. In a loud croud I use my p... See more

Rated 5 out of 5 stars

I bought the Lexie Bose B2 Hearing Aids for my mother. She intermittently used the product before realising its benefits. We faced a few issues with the product, but Lexie's team was quick to provid... See more

Rated 5 out of 5 stars

I have been using hearing aids for many years, of many different brands and styles. I chose to try the Lexie B2 plus because of my appreciation for Bose quality that I’ve experienced over years... See more


Company details

  1. Hearing Aid Store

Written by the company

Lexie Hearing® has introduced a revolutionary new way of ensuring that hearing aids are accessible to everyone through a first-of-its-kind subscription model. Clients subscribe to Lexie Hearing for all inclusive hearing care at only $49/mo x 24 for a pair of Bluetooth enabled hearing aids and access to the Lexie mobile app. The subscription includes the regular delivery of batteries and other hearing aid accessories, insurance for breakages and losses, and most importantly Lexie Care - unlimited, real-time video or voice support from a hearing expert. Through the use of smart technology and remote care, Lexie Hearing has brought medical-grade, direct-to-consumer hearing aids to the US market, at 80% less than the average cost of hearing aids.


Contact info

4.1

Great

TrustScore 4 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love them and wear them regularly

I have been pleased with how easy it has been to fit the hearing aides correctly and to get them connected to my other devices. The support team is excellent and helped me patiently several times with small issues. I love them and have worn them regularly.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased these after a hearing test…

I purchased these after a hearing test determined I did not have hearing loss but was having an issue processing the sounds (cochlear hairs?!?). I purchased these after some extensive research and WOW! The adjustment period has not been as hard as I thought it would be. The support the team has been providing is invaluable. They consistently check in to see how I am doing and if I need help with anything. The app has provided me all of the support I could ask for! It allowed me to test to find the perfect settings and to change them depending on location.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with the Lexie B2 plus…

My experience with the Lexie B2 plus has been positive after one year's use. I’m very happy with it. I have mild hearing loss and these work great for me. I was already familiar with Bose as I own their noise canceling headphones. I had no trouble adjusting to them plus I love the app which helps me adjust and control my hearing for different situations. I definitely recommend Lexie B2 plus as a hearing aid. Now I don't miss out on what's going on with my family and friends!

July 15, 2025
Unprompted review
Rated 4 out of 5 stars

The Lexie B2+ hearing aids are well designed and fairly easy to use

The Lexie B2+ hearing aids are well-priced at Costco, and they go on sale periodically. They are easy to use and comfortable in one's ear. They do a good job in smaller groups, but like many hearing aids, it is harder when several conversations are going on. They are easy to adjust, and the app works well (although it sometimes disconnects from the hearing aids and you need to stop and restart the aids).

The kit that comes from Costco has a large number of all the parts of the aid that need to be replaced, as well as a cleaning brush. The manual is clear, and Lexie has videos to show you how to do basic tasks. The case fits in a roomy pocket, and the aids are easy to charge.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

My Lexie B2 hearing aids are a blessing

My Lexie B2 hearing aids are very useful. I didn’t actually know that I needed them before they were in place. What a pleasant surprise! I am much more confident in social situations and going to restaurants is a better experience for me now.
They are almost invisible, comfortable, customizable and affordable. Bose technology delivers near natural sound quality and of course, at my preferred volume.
I found Customer Service to be very helpful. Refreshingly, there’s another human on the other end of the line whose sole purpose is to solve your dilemma and give actionable advice.
Two things I would recommend to another user: they are at their best when cleaned after every use and don’t lose just one of them (I thought I had in the first week of owning them). You will need to buy a new set.
Lucky for Lexie: I have a large family, most of whom are slightly hearing challenged. I will certainly recommend them to family and friends alike.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

The hearing aids are amazing

The hearing aids are amazing!
I consider myself a young guy (Just turned 45 and age is relative) but these things have been game changers.

Here are a couple of things my Lexie's have offered me:
Not screaming in social places while thinking I'm being casual
Not screaming on speakerphone
Not screaming on the damn phone
Not being loud at a library thinking I am whispering
It goes on and on
Trust me, worth the investment.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased the Lexie B2…

I recently purchased the Lexie B2 Hearing Aids, and overall, I’m very pleased with them. I really appreciate that they self-adjust to my hearing, allowing me to program and fine-tune them myself through the Lexie app without needing a doctor or specialist.

It’s also a big plus that Bose is involved, which contributes to the excellent clarity in the hearing aid function itself.

However, I’ve been disappointed with the Bluetooth audio quality. To me, it sounds distorted—almost like blown speakers. Given Bose’s reputation, I expected top-tier Bluetooth sound performance, but unfortunately, that hasn’t been the case.

Another minor issue is that the hearing aids don’t automatically turn on or connect to my phone when I take them out of the charging case. I’d prefer a seamless auto-on and auto-connect feature, though this isn’t a dealbreaker.

I previously used Jabra hearing aids, which I liked, but considering the price difference, I don’t find Jabra to be worth the significantly higher cost compared to Lexie.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Love Lexie B2

After much research and going to my health plan's audiology department and COSTCO, I decided on purchasing the Lexie brand. First, I am biased about Bose. I love their audio electronics. And second, I am highly suspect of audiology sales, especially when asked who your health insurance provider is and what's the deductable. Costco was better but they wouldn't reach out to my insurance company for pre-approval. The Lexie provided OTC convenience, Bose quality, and reasonable pricing and delivered a product that was easy to set up, allows tuning and adjustment on your iphone and works great.

My sincere hope is that Lexie's approach will put more pressure on the industry and insurance companies to change its business model. I appreciate Lexie's approach to both before and after sales.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

We bought these for my mother in law…

We bought these for my mother in law and life is much better. It's frustrating for her when she can't hear and frustrating for us having to repeat everything. When she remembers to wear them, all parties involved are much happier!

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Love my Lexies!

Love my Lexies!
I have needed hearing aids since 2014 for moderate hearing loss. Prior to a change in the law I had to go through an audiologist to get fitted with top of the line brands each costing over $6000 a pair. I kept losing them because thy fell out even during normal daily activities. I lost 4 in the first year alone. They didn't pair reliably with my phone and needed repair on three separate occasions for each of which I had to go through an audiologist to return them to the company.
Along came Lexie and I haven't looked back! Secure fit ( two years and haven't lost one), great sound quality, easy pairing, straightforward app., great service by phone. All for a cost one sixth the cost of the two brand names from an audiologist. I love.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Happy hearer in Wyoming

Have had for 8 months and I’m in love. I can hear for under $1000 and no expensive batteries to replace. Charge just like AirPods in a case. App is user friendly, the company has been awesome to work with. Bluetooth is limited as there’s no microphone but they were made to hear and they nailed it!! My only regret… I didn’t get these sooner!

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

My Lexie’s have been life-changing

My Lexie’s have been life-changing. I struggled to hear in a noisy environment and often just pretended like I understood what someone was saying sitting right next to me. Lexie changes all of that! Completely customizable via the app. The batteries last all day - if they start running low, pop them in the case for a quick recharge. It does take a day or two to get used to them being in your ears but once that’s passed, you barely notice them. Most definitely would purchase these again!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with Lexie

I have had my Lexie B2 Plus hearing aids for over a year and am quite satisfied. The price was MUCH cheaper than the ones I bought through my audiologist, and the performance has not disappointed. I like being able to control them with my smart phone and customer service has been very responsive the few times I have needed assistance. Dollar for dollar, the Lexie B2 Plus hearing aids was money well-spent.

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product and Company Support

I recently purchased the Lexie B2+ hearing aids and can say that they are the best I've had. The product is a great combination of great design, excellent quality, and well written documentation. The instructions include well thought out setup and configuration steps that make it easy to get them fit and configured so you can be operational with them in short order. They also have an active and helpful support staff that is eager to make sure you are up and running properly. I would recommend this product and company to anyone.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Lexie

First, if you need hearing aids, you need Lexie B2 Plus hearing aids. I’m 73 years old with stage 4 cancer. For whatever time I have left, I want to be able to hear my loved ones without asking them to speak up. I paid over $5000 for my first pair of custom hearing aids. They took molds of my ears and custom fit those aids. The first thing I noticed was I could hear others well but when I talked, it sounded like I had a fish bowl over my head. I worked hard at getting used to them because they were too expensive not to try. Eventually, I gave up. They next pair was $2000 for in the ear open dome aids. They were comfortable but every time I needed to program them, I had to call the company for them to download the new settings. That was a long and painful process. Thankfully, my dog ate one and I was forced to buy new ones. Then I found Lexie and I couldn’t be happier! I purchased the Lexie B2 Plus aids and they were a game changer. They are so comfortable that I have to remind myself that I’m wearing them before I get in the shower. I have made that mistake a couple of times but got right out of the shower, dried them off and used the Drying capsules. They were fine afterwards. I’m a member of an all men’s cancer support group. Since using Lexies, 2 other men in the group have purchased Lexie. They are as happy with them as I am. Lexie with Bose technology for under $1000! They are worth more than any other aids on the market. Take it from someone with terminal cancer, I want to hear like I’m 18 years old again for whatever time I have left!

November 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look