I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more
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Review summary
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Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more
Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more
Company details
Written by the company
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the company
Contact info
4.3
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Part arrived quickly
Part arrived quickly. It was the perfect fit and we fixed the problem easily.
May 28, 2026
Easy to find OEM Lexus parts
Easy to find OEM Lexus parts and cheaper price than going to the Dealership.
May 28, 2026
Reply from LexusPartsNow.com
Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 5-business day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html
I received and installed the…
I received and installed the replacement part, but unfortunately it does not appear to be working correctly. I followed the installation steps as best as possible, but the part is still not functioning and getting the same error code as before with the initial part.
I also could not find an easy way to contact customer service for troubleshooting assistance. Before assuming the part is defective, I would appreciate guidance to confirm that it was installed correctly or assistance with testing the part.
At this point, I would like either technical support, a replacement part, or instructions on the next steps.
April 23, 2026
Reply from LexusPartsNow.com
Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order.
To ensure we can resolve issues, please create an RMA by following these quick steps:
On our website click on [Contact Us] and select [RMA]
Wrong Parts — Use this when the items you received do not match what you ordered.
Damaged — Select this if the parts arrived with visible damage. Warranty / Defective — Choose this if the part is defective after installation. Missing — For orders that arrived incomplete or missing specific items.
Core Return — Use this when your order includes a core return. No Longer Needs — For any situation that doesn’t fall under the categories above.
Once your request is submitted, our team will review the details and assist you with the next steps as quickly as possible.
Your feedback is essential for improving our services.
They had the right part for the right…
They had the right part for the right price and it was delivered quickly.
March 31, 2026
Ordering online was easy
Ordering online was easy. Very simple to select my part that fit my vehicle. They had drop downs that made sure I got the part that fit my car. Check out was easy as well.
April 28, 2026
Good service and prices
All the parts I ordered were sent to me quickly and accurately. The price for parts was less than the dealer prices
April 23, 2026
Part came next day as promised.
May 1, 2026
No Customer Service
Terrible experience, I felt like they didn't want to be bothered or sell anything. I had a question about a part and clips to connect it with. The AI chat sent me in circles and told me to send an email. I did so and it's been almost 48 hours with no response. I tried calling but the phone tree said not to call them about parts verification, they would not answer these questions on the phone and directed me back to the chat feature. I went back to the chat feature and it again just took me in circles to an email. I finally gave up and ordered one from a nearby dealership. The extra $20 was a small price to pay for talking to someone on the phone.
May 27, 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. Your feedback is essential for improving our services.
Terrible company
Terrible company, sent me wrong part, how ignorant you have to be to sent a wrong part! Their support is a waste of time, probably some offshore company in India. I live in Europe, so paid a lot for shipping of a wrong part, now i have to pay for the shipping back and then again for shipping to me. US companies are getting worse every day, sloppy.
They sent me shipping label to return the wrong part and the label is fake, cant be used said by the FedEx guy as he tried to scan the barcode
May 21, 2026
Unprompted review
Never again, horrible company.
A coplete runaround and wasted time.
Hours on the 'chat' line. endless auto e-mails.
Rude service when you can even get it. More than a week just to find the order status, contnuously told 'shipped' and USPS says 'awaiting shipment'. over and over for a week.
The worst on-line company we've ever dealt with.
May 19, 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback. While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be.
Thank you for your patience and for bringing this to our attention. Your feedback is essential for improving our services.
Excellent Service and Fast Delivery service was excellent
The service was excellent. The part I ordered arrived quickly and without any problems, and it was exactly as advertised. Very satisfied with the experience, and I would definitely order from them again.
April 29, 2026
company sends wrong parts denies replacement
Lexus partsnow.com send me the wrong part. I confirmed that it was the wrong part with photographs of the part they shipped me with what I ordered on my receipt. After waiting a week for their claims department to reject my request for an exchange for the part that I ordered they told me the request was denied because the part I ordered was electronic. They ignored the fact that the right side mirror for my car was not the part that I ordered. I was then told to wait another 2 days for them to review my RMA. Their customer support is completely unhelpful and they're clearly not looking at what they're sending out. They're also blindly denying RMA requests in hopes that customers will become frustrated and give up so they can keep your money after sending people parts that they didn't order. This is a $600 mirror for my car. When I explained that they sent me the wrong part number without even looking at what the part number was they claimed that the part number that I ordered was superseded by the part that they sent me and that Toyota no longer makes that part. However this is untrue as the part number still exists on lexus's web page and is still available through the dealership as well. Essentially a white marble colored right side mirror when I ordered a silver one to match the paint color of the car. Lexus still makes that paint color and still makes the mirror with that color. The part number that I ordered from their website was right down to the color code and instead of sending that to me or telling me they didn't have it they just shipped me a different color that nobody wanted so that they could make their sale. And now they're trying to deny the replacement. All I want is the part I ordered my money back and I want it taken care of immediately.
May 4, 2026
Unprompted review
Reply from LexusPartsNow.com
Hi Tiger,
When a part has a manufacturer supersession, our site discloses the information in the description with “REPLACED BY” followed by the updated part number. Please rest assured the fitment will be exact.
We'd also like to clarify that our catalogue follows the manufacturer’s most up-to-date supersession data, while other sources may still reference the older part numbers. As a result, the part shipped per invoiced will correspond to the updated part number provided by the manufacturer.
We understand how frustrating this situation may be, and we appreciate your feedback as we continue working to improve clarity around part updates.
For more information regarding our returns policy, please visit: https://www.lexuspartsnow.com/service/lexus-return_policy.html
Fast shipping and correct part received.
April 29, 2026
I bought some parts and the parts was…
I bought some parts and the parts was shipped to me quickly and they were general parts. Thank you.
April 29, 2026
Part arrive in good time and great stock
April 29, 2026
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