LexusPartsNow.com logo
Visit website

LexusPartsNow.com Reviews 685

•
TrustScore 4.5 out of 5

4.3

Auto Parts Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent product selection, offering genuine OEM parts that are an exact fit and high quality, often at prices significantly lower than dealerships. The delivery service is consistently highlighted as fast and reliable, with many appreciating the quick shipping and timely arrival of their orders. People also find the ordering process easy, with helpful diagrams and accurate descriptions ensuring they select the correct parts for their vehicles. However, some customers experienced issues with receiving incorrect parts or parts that did not fit their specific vehicle models, sometimes due to unclear product descriptions or lack of VIN verification. A few reviewers also reported problems with shipping costs, including being charged double or having to pay additional postage upon delivery, and difficulties with returns, especially for international orders or items deemed non-returnable. There were also instances where parts arrived damaged due to inadequate packaging or were missing components like gaskets, despite being pictured with them.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the accuracy of diagrams and... See more

Delivery service

People report positive experiences with delivery service, often praising the fast shipping and timely arrival... See more

Price

Customers consistently note positive experiences with price, often finding parts to be reasonably priced and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the flawless condition of parts upon... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more

Rated 4 out of 5 stars

Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more

Rated 5 out of 5 stars

Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more

Rated 5 out of 5 stars

Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more

Company details

  1. Auto Parts Store

Written by the company

Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

685 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Wrong part was sent

Wrong part was sent, essential to pass smog. How do I refund?

April 29, 2026
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to timeframe. Please refer to our return policy below. Again we apologize for the inconvenience.

www.lexuspartsnow.com/service/lexus-return_policy

Rated 5 out of 5 stars

Out standing service

Out standing service. Great website. Found the exact part I was looking for from the parts manual. Fast delivery service. Something NZ struggles to do. Lexus NZ said they had to get the part from Japan and had to be specially made and would take about 12 weeks to make as they didn't hold that part in stock. So I no where to go for spare parts. Thanks guys. Awesome 😎

April 29, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look