I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more
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Review summary
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Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more
Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more
Company details
Written by the company
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the company
Contact info
4.3
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Had the obscure lexus part I needed…
Had the obscure lexus part I needed when no one else did and the online diagrams were very helpful. Shipping was pretty fast also.
March 7, 2026
Absolutely horrible continue to lie to…
Absolutely horrible continue to lie to me about when my order was going to be delivered pushed it back by almost 2 weeks
April 8, 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
While most orders and refunds are processed within our standard timeframe, unexpected delays can occasionally occur. Please rest assured that we are reviewing your order and will work to complete the remaining steps as quickly as possible.
We appreciate your patience and thank you for bringing this to our attention.
Edit:
We wanted to follow up as it’s been a few days since we requested additional information on Trustpilot. We understand you may be busy and appreciate you taking your time to leave a review.
When you have a moment, please share your order details so we may look into this and assist you further. Thank you!
Terrible return policy
Terrible return policy. They sent me an open box part (blower motor) and refuse to return it since it has an electrical connection. Anything electrical is non-returnable even though the part was not new and previously used. What a joke.
April 7, 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
We’re sorry to hear that you feel this way. To clarify, our products are genuine, brand new OEM parts sourced directly from the original factory. We understand that receiving an item in anything less than expected condition can be frustrating.
We have documented your feedback and will be forwarding this packaging concern to prevent similar issues in the future. If the condition of the packaging affected the part, please let us know and we will be happy to assist you further.
It was great!
March 28, 2026
The parts came fast with no problems
The parts came fast with no problems, the disconnect really helps out.
March 28, 2026
Part was exactly what I needed
Part was exactly what I needed. Shipping was quick and tracking provided.
March 28, 2026
Wrong part I put my vin number in and…
Wrong part I put my vin number in and your website told me the part I was ordering was the correct part. When arrived it was not the coolest part. When added shipping cost not worth shipping back. Would have been better off going to
My local dealership. Will not use your company again. Lesson learned
March 28, 2026
Reply from LexusPartsNow.com
Thank you for your feedback.
If a wrong part per invoiced was sent, please submit an RMA request through Track Order, or connect with one of our returns specialists via LiveChat and Email. You could also call us at 1-888-905-9199.
Our customer service center operates from 7 A.M. PST to 4 P.M. PST, Monday through Friday, thank you!
For more information, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html
Wipers fit well and very easy to order…
Wipers fit well and very easy to order & fast delivery service. Lexus parts are expensive, but order is more reasonable than local dealership in town.
March 28, 2026
Reply from LexusPartsNow.com
Thank you for your feedback.
We have looked into your order and found the order processed within 2 business days.
While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be.
Thank you for your patience and for bringing this to our attention.
Genuine Lexus part for best price
Genuine Lexus part, lowest price I have found anywhere, box has been a bit damaged and fixed, but the part was good, fast shipping.
March 28, 2026
Highly recommended
Highly recommended! The process was easy and I was kept informed of the shipping details. I can’t imagine a better experience (and I have a pretty good imagination).
March 28, 2026
Great parts at a good price
Great parts at a good price. Exactly what I was expecting.
March 28, 2026
Part delivered/received on time & as expected.
Part delivered/received on time & as agreed. Price was reasonable for an OEM alternator. Great customer service. Core refund in a timely manner. Very satisfied with my purchasing experience
March 28, 2026
Delivered on time and part fit
Delivered on time and part came packed very well. Fit was perfect.
March 28, 2026
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