LexusPartsNow.com Reviews 685

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent product selection, offering genuine OEM parts that are an exact fit and high quality, often at prices significantly lower than dealerships. The delivery service is consistently highlighted as fast and reliable, with many appreciating the quick shipping and timely arrival of their orders. People also find the ordering process easy, with helpful diagrams and accurate descriptions ensuring they select the correct parts for their vehicles. However, some customers experienced issues with receiving incorrect parts or parts that did not fit their specific vehicle models, sometimes due to unclear product descriptions or lack of VIN verification. A few reviewers also reported problems with shipping costs, including being charged double or having to pay additional postage upon delivery, and difficulties with returns, especially for international orders or items deemed non-returnable. There were also instances where parts arrived damaged due to inadequate packaging or were missing components like gaskets, despite being pictured with them.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the accuracy of diagrams and... See more

Delivery service

People report positive experiences with delivery service, often praising the fast shipping and timely arrival... See more

Price

Customers consistently note positive experiences with price, often finding parts to be reasonably priced and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the flawless condition of parts upon... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more

Rated 4 out of 5 stars

Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more

Rated 5 out of 5 stars

Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more

Rated 5 out of 5 stars

Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more


Company details

  1. Auto Parts Store

Written by the company

Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

685 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Absolutely horrible continue to lie to…

Absolutely horrible continue to lie to me about when my order was going to be delivered pushed it back by almost 2 weeks

April 8, 2026
Unprompted review
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.

While most orders and refunds are processed within our standard timeframe, unexpected delays can occasionally occur. Please rest assured that we are reviewing your order and will work to complete the remaining steps as quickly as possible.
We appreciate your patience and thank you for bringing this to our attention.

Edit:
We wanted to follow up as it’s been a few days since we requested additional information on Trustpilot. We understand you may be busy and appreciate you taking your time to leave a review.
When you have a moment, please share your order details so we may look into this and assist you further. Thank you!

Rated 1 out of 5 stars

Terrible return policy

Terrible return policy. They sent me an open box part (blower motor) and refuse to return it since it has an electrical connection. Anything electrical is non-returnable even though the part was not new and previously used. What a joke.

April 7, 2026
Unprompted review
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.
We’re sorry to hear that you feel this way. To clarify, our products are genuine, brand new OEM parts sourced directly from the original factory. We understand that receiving an item in anything less than expected condition can be frustrating.
We have documented your feedback and will be forwarding this packaging concern to prevent similar issues in the future. If the condition of the packaging affected the part, please let us know and we will be happy to assist you further.

Rated 1 out of 5 stars

Wrong part I put my vin number in and…

Wrong part I put my vin number in and your website told me the part I was ordering was the correct part. When arrived it was not the coolest part. When added shipping cost not worth shipping back. Would have been better off going to
My local dealership. Will not use your company again. Lesson learned

March 28, 2026
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.
If a wrong part per invoiced was sent, please submit an RMA request through Track Order, or connect with one of our returns specialists via LiveChat and Email. You could also call us at 1-888-905-9199.
Our customer service center operates from 7 A.M. PST to 4 P.M. PST, Monday through Friday, thank you!
For more information, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html

Rated 1 out of 5 stars

Delivery took 7 extra days than…

Delivery took 7 extra days than originally said.

March 28, 2026
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.
We have looked into your order and found the order processed within 2 business days.
While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be.
Thank you for your patience and for bringing this to our attention.

Rated 5 out of 5 stars

Highly recommended

Highly recommended! The process was easy and I was kept informed of the shipping details. I can’t imagine a better experience (and I have a pretty good imagination).

March 28, 2026

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