LexusPartsNow.com Reviews 685

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent product selection, offering genuine OEM parts that are an exact fit and high quality, often at prices significantly lower than dealerships. The delivery service is consistently highlighted as fast and reliable, with many appreciating the quick shipping and timely arrival of their orders. People also find the ordering process easy, with helpful diagrams and accurate descriptions ensuring they select the correct parts for their vehicles. However, some customers experienced issues with receiving incorrect parts or parts that did not fit their specific vehicle models, sometimes due to unclear product descriptions or lack of VIN verification. A few reviewers also reported problems with shipping costs, including being charged double or having to pay additional postage upon delivery, and difficulties with returns, especially for international orders or items deemed non-returnable. There were also instances where parts arrived damaged due to inadequate packaging or were missing components like gaskets, despite being pictured with them.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the accuracy of diagrams and... See more

Delivery service

People report positive experiences with delivery service, often praising the fast shipping and timely arrival... See more

Price

Customers consistently note positive experiences with price, often finding parts to be reasonably priced and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the flawless condition of parts upon... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more

Rated 4 out of 5 stars

Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more

Rated 5 out of 5 stars

Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more

Rated 5 out of 5 stars

Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more


Company details

  1. Auto Parts Store

Written by the company

Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

685 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(685)

300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price and delivery.

Easy ordering and reasonable shipping time to deliver. After ordering an aftermarket part that was total junk, Lexus parts came through. Very happy with my order.

February 2, 2026
Rated 1 out of 5 stars

False advertisement

False advertisement. They tell you a shipping date then move it on you and offer nothing for the inconvenience. When you could of bought from somewhere else.

February 18, 2026
Unprompted review
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.

Unexpected delays can occasionally occur during transit. Please rest assured that we are reviewing your order and will work to complete the remaining steps as quickly as possible.
We appreciate your patience and thank you for bringing this to our attention.

Rated 1 out of 5 stars

Unhappy With Transaction

I ordered 3 items from this site based on my previous experience. I decided to send two of them back due to no longer needing them. One item was an oil cooler tube and 6 spark plugs that were never taken out of their boxes. They would not accept the spark plugs due to them being an "electrical" item. I then send the other part back and check my Amex card after one week to make sure I received my refund, no refund issued. I then speak with an agent via live chat inquiring about my refund, she told me that if I took care of my own postage I will need to provide them with a tracking number. After doing so she let me know that she updated my return with the tracking number and I should receive an email confirming my refund. So the next day I did receive an email letting me know that my AMEX will be refunded, BUT they charged me $17.71 Restocking Fee on an $88.00 item. I just spent over $600.00 with them on my previous purchase. NEVER AGAIN!

February 11, 2026
Unprompted review
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.
Unfortunately, not all parts are returnable. Spark plugs are considered electrical items by the manufacturer, we regret we cannot accept the return. Thank you for being a returning customer; however, no-longer-needed items are subject to a 20% restocking fee. We apologize for the inconvenience once again, we're sad to see you go.

For more information, please visit www.lexuspartsnow.com/service/lexus-return_policy

Rated 3 out of 5 stars

I ordered some seals for the valve…

I ordered some seals for the valve covers and spark plugs. There are 8 spark plugs but only 7 seals came in the packet. I only noticed when the work was already being done and everything was opened up. Ended up having to use the best of the old ones for the 8th spark plug tube seal. Not ideal.

January 30, 2026
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.

We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Good price

Good price. Fast shipping. Order was correct. I think that's really all we are looking for when buying parts online. Thanks.

January 30, 2026
Rated 1 out of 5 stars

Crooks

Crooks. Did not issue a refund promptly despite receiving the returned part two weeks prior. I had to follow up on the refund before they would issue.

January 23, 2026
Unprompted review
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.
We have found 2 orders associated with your review, and one order had an RMA ticket.

Since the RMA was not authorized, we were not able to see if any parts were returned to inventory.

We have requested for more information on Trustpilot, please take your time to fill in as many details as possible. We appreciate your cooperation.

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