I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more
Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more
Company details
Written by the company
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the company
Contact info
4.3
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service and discounted price.
February 3, 2026
Timeless of the whole process.
February 10, 2026
Great price and delivery.
Easy ordering and reasonable shipping time to deliver. After ordering an aftermarket part that was total junk, Lexus parts came through. Very happy with my order.
February 2, 2026
False advertisement
False advertisement. They tell you a shipping date then move it on you and offer nothing for the inconvenience. When you could of bought from somewhere else.
February 18, 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
Unexpected delays can occasionally occur during transit. Please rest assured that we are reviewing your order and will work to complete the remaining steps as quickly as possible.
We appreciate your patience and thank you for bringing this to our attention.
Unhappy With Transaction
I ordered 3 items from this site based on my previous experience. I decided to send two of them back due to no longer needing them. One item was an oil cooler tube and 6 spark plugs that were never taken out of their boxes. They would not accept the spark plugs due to them being an "electrical" item. I then send the other part back and check my Amex card after one week to make sure I received my refund, no refund issued. I then speak with an agent via live chat inquiring about my refund, she told me that if I took care of my own postage I will need to provide them with a tracking number. After doing so she let me know that she updated my return with the tracking number and I should receive an email confirming my refund. So the next day I did receive an email letting me know that my AMEX will be refunded, BUT they charged me $17.71 Restocking Fee on an $88.00 item. I just spent over $600.00 with them on my previous purchase. NEVER AGAIN!
February 11, 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
Unfortunately, not all parts are returnable. Spark plugs are considered electrical items by the manufacturer, we regret we cannot accept the return. Thank you for being a returning customer; however, no-longer-needed items are subject to a 20% restocking fee. We apologize for the inconvenience once again, we're sad to see you go.
For more information, please visit www.lexuspartsnow.com/service/lexus-return_policy
I ordered some seals for the valve…
I ordered some seals for the valve covers and spark plugs. There are 8 spark plugs but only 7 seals came in the packet. I only noticed when the work was already being done and everything was opened up. Ended up having to use the best of the old ones for the 8th spark plug tube seal. Not ideal.
January 30, 2026
Reply from LexusPartsNow.com
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We appreciate you bringing this to our attention.
The part was the right one and it…
The part was the right one and it shipped quickly
January 30, 2026
The Lexus name would be lost without…
The Lexus name would be lost without this site. Doing ( gods work )
January 30, 2026
Quick delivery and the mats are just…
Quick delivery and the mats are just perfect. Thank you,
January 30, 2026
Exactly what I needed and they were…
Exactly what I needed and they were shipped in a timely fashion.
January 30, 2026
Good price
Good price. Fast shipping. Order was correct. I think that's really all we are looking for when buying parts online. Thanks.
January 30, 2026
Site easy to navigate parts arrived…
Site easy to navigate parts arrived quick no complaints
January 30, 2026
Excellent OEM Lexus parts
Excellent OEM Lexus parts! Fantastic prices & quick shipping, plus very well secured in package when arrived
January 30, 2026
Very cool and easier to deal with it
January 30, 2026
Crooks
Crooks. Did not issue a refund promptly despite receiving the returned part two weeks prior. I had to follow up on the refund before they would issue.
January 23, 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
We have found 2 orders associated with your review, and one order had an RMA ticket.
Since the RMA was not authorized, we were not able to see if any parts were returned to inventory.
We have requested for more information on Trustpilot, please take your time to fill in as many details as possible. We appreciate your cooperation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.