Lexus Woodford Reviews 

Very kind man with excellent service. Thank you for kind help Ashif Perwaiz.

Was seen on time and job done on time as well. Ashif Perwais

Fantastic experience at Lexus, Tracy and Emma were amazing.

For me is was the ambience of the dealership in Woodford and the customer service in general especially from the hosts Emma Jukes and Tracie Clarke. This experience has been constant since i have been visiting this dealership for the last 5 years. I would recommend to all my friends

Ashif Parvez explained me clearly and gave n excellent service with complete service Upton two years including MOT

Ashif Perwaiz was excellent and service was very good

Thank you Ashif for a wonderful experience. Your service team always provide a great service. Highly recommended.

Every time I have visited Lexus Woodford for my car's Servicing requirements I have always left with a big smile. Not only due to the satisfaction of the work carried out on my vehicles but also for the 5* service given by the staff. Many thanks to both Tracie and Emma for always welcoming us with a big smile and lovely hot drinks :)

Ashif and the team at lexus provided a very prompt and professional service. Thank you

Ashif Perwaiz saw to me today. Very warm and welcoming. Was given space to carryon with my work with plenty of coffee to go with it! Ashif kept me up to date with the progress and answered queries I had. Overall a great experience today.

Thanks to all at Lexus. Especially Tracie for making sure all ran smoothly.

Had an appointment to test drive a car this morning at 10am. The show room was buzzing like a motoring jumble sale. I sat in a Lexus in the showroom and was told to GET OUT as it was sold, I said to the guy you might need to put a sign on the car if this is the case as it is in the showroom with its doors open, like a number of other cars, rude. I waited a while in the showroom and was finally acknowledged (nice lady pink dress)

Why would Lexus Woodford set an appointment with me at such a busy time, at this point I already knew I was not prepared to do business at woodford Lexus. Good luck guys... very very poor service. I will try Mercedes..

Sam was great welcoming, had my car in for service, once the service was over I was quoted to get few things done with immediate attention, break pads and disc, wheel alignment and few others, which I disagree, as I change my break pads within last month at another dealer, I challenged the report and took it another dealer for full report which confirm my story so Woodford Lexus agreed to take the car back again and health check was carried out by different technician, and the report was completely oops to first one, still did not match my private report, then manager said it was a visual check, how can a human measure something and given a numbers to it for example for break pads, no equipment was used on second check either however during conversation with manager he said they removed the wheel however wasn’t the case as I was at the garage when they carried out when I challenged this manager didn’t know what to say, manager called back offer the full refund but my point why in first place this happened, car we drive it’s our life in it and having report like this will cost unnecessary cost, I will be approaching local news paper god knows how many customer/vulnerable customer been ripped off or even elderly customer.
Lexus means luxury, smart, class, world class service but none of the treat I got from this dealer. I wish I can upload the both report from same dealer, will not recommend This to any one infect I will be approaching, ICO, local newspaper and ask to be carried full fraud investigation. All planned to earn money and specially when all our expenses are going up and visiting trustworthy company like Lexus trying rip us for unnecessary repair which does not need. Lucky I knew about my issues but how many elderly knows and paid lot more then what they should.

Greatly disappointed.
I dealt with branch 3 times in the past and I must admit teh staff were polite and I only had a minor proble once which was dealt with. This time though the service was below par. They failed to to replace a group of switches which I had knocked in by accident, they did not reset the service message and when I called they tried to help me by giving me the wrong instructions. The worst of all is that when I called back they left me waiting for 30' then they put the phone down. I called back and left a message to call me back but NO ONE called !!!
Ignoring a customer like that its the worst think a company can do in my field of business.
Its pity because Lexus service is going down from what it was. I had problems with Lexus in Battersea now with Woodford as well.

after a mess up with Lexus service centre, I found the True manager named Chen Poon, He is a true gentleman and kind enough to offer his personal car as courtesy car.
I have a great respect for him, How he jumped into this matter and trying to resolve the issue caused by service department due to some logistic issues.

After having a conversation with Chen, I am convinced not to file a complaint and legal claim against them.

I visited you 3 times without fixing my problem.
Anyway you reception staff is very helpful.

Really good service.Thanks
Also I waiting for LS 500h

Outstanding, thanks guys