Lgtv Reviews 

489
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, most reviewers were let down by their experience overall. Many customers expressed frustration with frequent interruptions for app updates and memory clearing, which often occurred unexpectedly during programs. People found the user interface difficult to navigate, citing slow loading times for guides and applications, along with complicated and unresponsive remote controls. Furthermore, consumers reported significant product quality issues, such as screens developing faults, intermittent picture and audio problems, and devices unexpectedly turning off or lagging after only a few years of use. Conversely, a small portion of people felt that the picture quality was good or even superb, providing a positive viewing experience.

What people talk about most

Product

Reviewers mention negative feedback about product quality, with many expressing regret over their purchase... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment and stating... See more

User experience

Clients share negative opinions on user experience, with many expressing frustration over the difficult... See more

Application

Customers had negative experiences with app functionality, frequently reporting that apps continually freeze,... See more

Price

Users describe ambiguous interactions with price, with many expressing frustration over high costs for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Awful, terrible, dreadful, appalling, atrocious television!!!!!! The WORST TV we’ve ever owned. Turns itself off mid program to update apps with no warning or options, guide regularly fails leaving... See more

Rated 1 out of 5 stars

I will never ever buy an LG tv again. LG funnels you into their system to gather personal information. Just finished 45 minutes trying to "upgrade" the app in order to log into You tube tv. I'm forced... See more

Rated 1 out of 5 stars

Just echoing what many others have said. It doesn't matter how good the picture is, if the TV decides to shut down or restart every few minutes because it needs to "free up memory" or perform som... See more

Rated 1 out of 5 stars

Absolutely appalling to navigate ANYTHING, but especially if you want to retune the wretched television. I will NEVER buy another LG product as long as I live! No, obviously they don't have anyone tes... See more


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1.4

Bad

TrustScore 1.5 out of 5

489 reviews

5-star
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1-star

No history of asking for reviews

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1.4

All reviews

(489)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst TV I have ever owned

There are so many things wrong with the LG ThinQ tv I just bought I hardly know where to start.

But chiefly - the thing won’t hold a streaming signal. My previous set had no difficulty with this simple, essential function. I will be returning it soon.

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

Never again will I purchase an LG tv

Never again will I purchase an LG tv, 2 years old and lost it's colour you can't even watch tv I have tried all the setting but nothing works, this is very poor from LG The biggest mistake I made was not sticking to what I know a Sony Brava.

June 19, 2024
Unprompted review
Rated 2 out of 5 stars

The Alexa app keeps appearing

My LG tv is fine except for one thing which drives me mad. It has the Alexa app built in, and every time it thinks someone says Alexa it switches to the app and asks me to install it. There seems to be no way to disable this. I have had to rename my Alexa so I can use it without the tv going to the app, but whenever the tv thinks it hears the word (even if it’s nothing like it!) the programme I’m watching is interrupted and the app is activated. I will never buy another LG tv!

June 16, 2024
Unprompted review
Rated 1 out of 5 stars

Broken. Less than 2 months old

My 86 year old mum bought her 50 inch LG tv from John Lewis on 18th April 2024. Delivered the following Friday. Connected 4 days later. Four days ago the picture was dull and had a black line going through it. The upper 3 inches of the screen the picture was a different colour.
A technician was booked BUT the tv is less than 2 months old. John Lewis website even says if a repair can’t be done it’ll be replaced with a refurbished tv. What a lot of crock. I would use stronger language. It’s an absolute disgrace!!!!! Warranties are not worth anything these days. Manufactures use to have faith in their products. If something was faulty it was replaced.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

What do you have to do to get a…

What do you have to do to get a responce from LG I have tried for 12 months but am ignored looking at your reviews I am not on my own.Is it company policy to ignore customers
Very frustrated and constantly let down MR R J CARTWRIGHT
ps aren’t I silly to waist my time again with you and raises my frustration level

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

NEVER

NEVER, ever, ever buy an LG TV. Had mine for about 4 years now and had absolutely nothing but problems with it. Constantly loses internet connection, then won't reconnect, WiFi turns straight back off after you turn it on. Pointer on the remote works intermittently. Totally useless pieces of junk. Can't wait to buy a new TV, so I can smash this one to pieces.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

Poor (non-existant) LG support

Bought LG Smart 3D tv in 2012. Fair enough, LG withdrew 3D support fairly early on due to lack of demand however they also pulled Smart tv updates so, despite having internet connected, no apps or streaming channels have ever been available. A total disgrace, I will never buy another LG product which is a shame because the hardware is actually 5 star.

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

Just bought an LG TV and if I could…

Just bought an LG TV and if I could take it back tomorrow I would. Terrible terrible operating system which tries to force LG channels on you constantly, no matter how many times you try to reject it. Menu systems are massive, complex and there appears to be some type of data harvesting going on when you read the privacy agreements and terms which you are forced into consenting to, in order to use the TV. If you had chance to read the terms before buying the TV, I'd imagine most would be put off by that alone. Please do not buy one of these TVS.

May 27, 2024
Unprompted review
Rated 1 out of 5 stars

LG are scammers!!!

After few years they updated software, tv started rebooting itself few times a day, working very slow and they added ADVERTISEMENTS!!!! I didnt pay for a tv with ADS!!!! SCAMMERS!!!
I will never buy anything from lg again!!!

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

COMPLETE Garbage service and bad product

COMPLETE Garbage service. My OLED TV broke after just 3 years. Called service, had me on the phone for 4+ hours "trouble shooting". By Trouble shooting they had me unplug and plug back in!

she said if the issue persists they will send a technician. They were supposed to call back, but never did. when it DID happen again I called and was told that I that I have to pay for the technician! the person they transferred me to was MILES away, not helpful at all, and said that "Its probably not worth fixing!" I tried calling back the service line and connect to my previous rep. THey were not able to do it....so I AGAIN had to repeat the issue, the model and serial numbers.

NEVER buy an LG TV. they look great in the store, but only last a year, and when they die (not if!) when, they will tell you to buy a new one!

May 23, 2024
Unprompted review
Rated 1 out of 5 stars

Just browsed trust pilot to leave a…

Just browsed trust pilot to leave a very bad feedback but found it scored 1.4 which means I can't be wrong. Just for LG TV team records I've purchased my first and the last in my life LG TV. 49 inches 4K smart TV does not come with updates any longer !! Although TV on itself is absolutely fine due to lack of update I'm unable to watch advert pop out netfilx. Purely unfair LG politics.. Buy new one! Buy new one!! Where the f@@c is your planet saving ecology. TV works with no issues just no update supported. F@@K YOU LG!! Completely not surprised with such a low trust pilot scoring.
Andrzej Woszczyk-Great Britain

April 27, 2024
Unprompted review
Rated 1 out of 5 stars

LG 43LM6300PLA Remote Control only…

LG 43LM6300PLA Remote Control only lasted a couple of months before it began difficult to use. I contacted the CEO of LG UK and they said they hope they last the 12 months warranty and after that they don't have to replace or refund it, customer service stinks cheap and nasty accessories,why?

April 2, 2024
Unprompted review
Rated 2 out of 5 stars

I bought an LG 43 inch TV and it is a…

I bought an LG 43 inch TV and it is a wonderful TV. Then I downloaded an instruction manual, which explained nothing! Manufacturers such as LG produce a great product, but why cannot they make available a manual which properly explains all it's functions? You cannot assume that people (especially the elderly) know this stuff. This has spoilt the pleasure of the purchase. I write as a disappointed and frustrated buyer.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

We purchased from curry's online an…

We purchased from curry's online an appliance of LG washing machine on the 14jan 2024 which was delivered on the 20th jan 2024 . The washing machine is barely 7 weeks old and has done 6 washes ,, then it turned faulty with a,,, de1 code ,,, related to door lock . We reported this to LG and arranged for an engineer to resolve this issue however it took near on 5 weeks to have this visit which in itself is an utter disgrace. The engineer turned up yesterday morning only to not be able to fix this issue resulting in further waiting time of fixing due to a faulty motherboard on a so called brand new appliance. Now its another 2 weeks before it will be fixed , thats a time exceeding near on 7 weeks to have a new in warranty appliance fixed when really this should of been taken away and replaced , however was told that it couldn't be replaced as it was over 30days old which again is down right disgusting. We have waited so long to have this machine of over 500 pounds of costing ,,,, to be fixed that we had to call the school to lie to them.that our kids was unwell for the last 3 days of term before Easter because we have a whole bathroom full of dirty smelling clothes that we couldn't wash and along with school uniforms and workwear where my partner is a carer and I a bus driver which we both wear uniforms for employment and this is LG answer . This machine is only 7 weeks old give or take and we have been made to wait nearly now 2 month shall be for LG to fix this ..... our complaint will be going to the highest level as this is an utter sickening disgrace to thr consumer , your ability to shrug shoulders toward your sales when things go wrong is disgusting . We now have to wait AGAIN further time to the 16 4 2024 of this month for the engineer AGAIN , to fix this issue . Yesterday we have had no choice but to buy another washing machine from curry at a price of nearly 900 pounds which will be delivered before LG even fix this machine so that aswell is also disgusting . When this LG is fixed we shall sell it on but rest assured we shall not purchase another LG product ever again and our complaint with proof and our review of LG and the service we have received from you shall be fully displayed to the highest high for how we have been blown off in a waiting game...... ABSOLUTELY DISGUSTING FROM LG .

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID LG AT ALL COSTS

Bought a £1200 Lg oled c2 tv in November 22 and started going wrong in November 23 . Now won’t switch on at all.
Customer service were basically saying tough and gave a number of repair company (at my cost). Phoned them and they don’t repair Oled TVs . Absolutely a waste of time. They must be the most unreliable Tv and company I’ve ever had the misfortune to deal with. AVOID BUYING ANY LG PRODUCT OR BE OUT OF POCKET AS WELL AS OUTRAGED AT THEIR RELIABILITY

February 21, 2024
Unprompted review
Rated 1 out of 5 stars

Bought a 50 inch lg tv in Oct 22

Bought a 50 inch lg tv in Oct 22, it already has green pixel dots in middle of screen. I wouldn’t recommend anybody buys from this company, nor would I ever buy from them again. Poor quality product from a poor company. Avoid at all costs, unless you want to throw your money down the drain. Only interested in profits, rather than customer satisfaction.

February 20, 2024
Unprompted review

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