Lhanel Reviews 379

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting quick responses and helpful assistance with various issues, including missing items or product malfunctions. Many found the products, such as the Pilates reformer set and rock stepper, to be well-made, sturdy, and a great value for home workouts, often exceeding expectations. Reviewers also appreciated the prompt resolution of problems, with replacements sent quickly and efficiently, making them happy with their purchases. However, some people experienced significant delays with their orders, with several waiting weeks or even months for items to arrive, sometimes without clear tracking information or consistent updates. A few customers also reported issues with communication regarding order status, feeling that their emails were not received or that they received conflicting information.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing satisfaction and enjoyment, calling it a... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays beyond the advertised... See more

Response time

People report ambiguous experiences with response time, with many reviewers praising quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, often far... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, my order hasn't arrived yet. I purchased item 7 weeks ago on December 12 2025, emailed customer service after 6 weeks. Got apologetic answer, then a week after still no delivery. I... See more

Company replied

Rated 5 out of 5 stars

Am totally amending my review, which was based on having to wait, although now am glad I did, I really enjoy using this, and its surprisingly sturdy in addition to being a low footprint, great home... See more

Company replied

Rated 5 out of 5 stars

I wrote an earlier review regarding placing an order with Lhanel on December25,2025, I still had not received it on February 5th 2026. For some odd reason they were not receiving my emails aski... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered the Lhanel to start my…

I ordered the Lhanel to start my homework workout routines. I love how versatile it is in workouts and doesn’t just target on one part of the body. I have used it a few times now and have nothing bad to say about it because I love everything about the workout videos and my Lhanel gear.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! I’m on day 2 and can already feel the burn. I can’t wait to see my results on day 30!

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Lhanel has been great!

My experience with Lhanel has been great so far! The ordering process went smoothly and I received my order on time. All od the items such as my pilates socks, waist trainer, and the training guide were included. I'm really excited to start my pilates journey! Thank you Lhanel!

May 3, 2025
Unprompted review
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Reply from Lhanel

Hello Lucy,

Thank you so much for your review! We truly appreciate your feedback and are thrilled to hear that your experience with Lhanel has been great so far. We’re excited to be part of your Pilates journey!

When you get a chance, could you please email us at support@lhanel.co? We’d love to thank you personally!

— The Lhanel Team

Rated 4 out of 5 stars

Gonna get the videos a try can’t wait

Can’t wait to use the videos still waiting on the socks takes a while to get your product

May 1, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Ruby,

We're sorry for the delay! However, we do see that the order was delivered to your address. Could you please check your inbox? We’ve sent you an email with more details. Just reply there when you can, and we’ll be happy to assist further!

Lhanel Team

Rated 5 out of 5 stars

Love it!!

I just received my Pilates reformer set and it is AMAZING! I’ve only used it 3 times and I’m already seeing a difference. Summer body loading!!🥰

April 28, 2025
Unprompted review
Rated 4 out of 5 stars

I love my pilates board

I love my pilates board! After seeing ads for quite some time, I decided to give it a shot & I'm happy I did! The board is good quality for the price you are paying & they throw in a bunch of fun free gifts to top it off which is always nice.

I will say, the board I received was not the board that I saw in the ad (and the one I thought I was getting). There were a few differences: the handles for the resistance bands did not double as push up handles (and there were no slots for push up handles); additionally, with the board I received, you cannot hook both resistance handles to one side (this was possible on the board in the ad); lastly, there was a free phone holder advertised that I also did not receive. I reached out to customer service & they were very quick to respond. They explained that I had actually received the upgraded version of the board & that they were no longer selling the one that was in the ad/on their site at the time.

I was super disappointed and expressed it. They offered to give me a discount on my order or send me one of the "old boards" if I really wanted it (but warned that the board I have is better). I opted to have the old board sent because I really wanted to be able to attach both resistance bands on the same side for certain exercises as well as the push up handles. They sent me the "old" board & it arrived very quickly.

The rep was 100% right --- the first board I received is indeed far superior. The "old" board catches at the crease where it folds when sliding back & forth which is unbelievably annoying. The foam pads/handles for the sliders are also visibly and tangibly cheaper -- the new board is much sturdier, does not catch when sliding & is made from better materials all around. Even the stopwatch/timer with the "old" board was visibly/tangibly cheaper and poorly made. That being said, I am still happy to have both --- I use the "old" board when I want/need the bands on the same side and if I am using the push up handles and the new board for everything else.

When they designed the new board, I wish they would have kept the hooks/ability to attach both resistance handles on the same side and also the "convertible" push up handles (note: it would be amazing if those handles were also foam vs hard plastic).

All-in-all I am very happy with my purchase & would recommend this board to anyone who is thinking of giving it a try. The workouts can be quite tough --- KILLER CORE!!! I also love that it helps ensure you are really working your muscles -- there is no cheating with this thing!! There are tons of workouts on YouTube to try out and the board itself comes with a few as well.

April 28, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Melissa,

Thank you so much for your detailed and honest review! We’re thrilled to hear you’re loving your Pilates board and that our team was able to assist you quickly. Your feedback is incredibly valuable as we continue improving our products and experience. Please don’t hesitate to let us know how we can assist further to make this a truly perfect experience for you—we’re always here to help!


Lhanel Team

Rated 5 out of 5 stars

Great customer service

My reformer arrived quickly in perfect working order. When I did have questions they always answered my email right away. I would buy from them again!

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality

The Pilates reformer is solid, arrived as expected. Delivery was 5 days, well packed. Did not receive gift card with delivery,I reached out to customer service and they were very responsive.

April 26, 2025
Unprompted review
Rated 4 out of 5 stars

The product shipped quickly it is not…shipping

The product shipped quickly it is not very smooth, but hopefully in time that will improve. It is not as sturdy as I was hoping for.

April 21, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Kasey,

Thank you for your review! We truly appreciate your feedback. We’ve sent you an email and hope we can work together to make your experience with us absolutely perfect. Looking forward to resolving this for you!

Lhanel Team

Rated 5 out of 5 stars

This machine is so great and compact

This machine is so great and compact. Feels great to know you can get a full body workout with such a small machine . Makes me look forward to working out.

April 24, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Dana,

Thank you so much for your kind words!

We’re thrilled to hear you’re enjoying the machine and feeling motivated. Please email us at support@lhanel.co so we can thank you personally.

Lhanel Team

Rated 5 out of 5 stars

Determined

Super excited about my purchase heard so many good things can't wait to see the results.

April 24, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Ysidro,

Thank you so much for your review! We truly appreciate your support.

Please check your inbox—we’ve sent you an email and would love to share a small thank-you token with you.

Lhanel Team

Rated 5 out of 5 stars

Review of my Lhanel pilates board my…

Quick and efficient response to my questions. Delivery of product to myself in Australia was within the advised timeline.
So easy to use, instructions all provided.
I purchased nearly 5months ago now, and still absolutely love using the Lhanel Pilates board.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Just as described!

Everything was as it was shown. Customer service was quick & helpful when I emailed them with a problem. Super excited to see what this can do for me!

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

The machine really does use your weight…

The machine really does use your weight plus resistance for the workout. Plus, customer service is wonderful as well. I emailed them for not receiving one of the free add ons and they graciously assisted me. Everything look exactly as it does on the site, and the exercises that come with it are explained very well. Once they are done correctly, you feel it.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Servive

Prompt responses to issues and or inquiries.

April 16, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Larisa,

Thank you so much for your review! We truly appreciate your support.

Please check your inbox—we’ve sent you an email and would love to share a small thank-you token with you.

Lhanel Team

Rated 5 out of 5 stars

5 stars all around

First of all, there was some confusion on my part and the customer service team was amazing in clarifying and explaining things. They are kind, considerate, and understanding. Kris, Lynn, Shane- all responded at different points and were all consistent in their kindness and answering my questions. Really impressed!! Secondly, the machine. Wow, was not sure what to expect and after one use I can feel the difference this is going to make! The videos are easy to follow, the board is easy to store, and I really like the flexibility of how long I want to workout- and what intensity. 5 Stars!

April 18, 2025
Unprompted review

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